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All Journal International Journal of Islamic Education, Research and Multiculturalism (IJIERM) Jurnal Locus Penelitian dan Pengabdian
Sunaryo , Widodo
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Religion Aerospace Engineering Arts Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Mathematics Other

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Improving service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction and self-efficacy Siti Utami, Ichwani; Notosudjono , Didik; Sunaryo , Widodo
International Journal of Islamic Education, Research and Multiculturalism (IJIERM) Vol 6 No 3 (2024)
Publisher : The Islamic Education and Multiculturalism Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47006/ijierm.v6i3.377

Abstract

Abstract : This study aims to analyze the improvement of service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction, and self-efficacy. Optimal service quality and commitment to the profession are key factors in improving organizational performance, especially in the public service and education sectors. OCB as an extra-role behavior carried out voluntarily by employees is expected to be a driving factor in improving service quality and commitment to the profession. In addition, high job satisfaction and strong self-efficacy also play an important role in strengthening OCB. This study uses a quantitative approach with a survey method on employees in the public service sector. The results of the study indicate that OCB, job satisfaction, and self-efficacy significantly contribute to improving service quality and commitment to the profession. The implications of this study are expected to provide insight for organizational management in developing performance improvement strategies by strengthening these factors.
Job Satisfaction Mediating Organizational Climate, Transformational Leadership, Need for Achievement, on Employee Performance in the Production Division of the Automotive Industry Hutabarat, Rinsan; Yusnita, Nancy; Sunaryo , Widodo
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 7 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i7.4659

Abstract

In a highly competitive automotive industry, productivity and efficiency are highly dependent on employee performance, especially at the level of production parts operators. The purpose of this study is to test and analyze the direct and indirect influence of organizational climate, transformational leadership, need for achievement and job satisfaction on employee performance in the Automotive Industry in Karawang Regency. This study uses a quantitative research method. Data analysis uses path analysis. The results of the study show that the organizational climate, transformational leadership, and need for achievement have a direct positive and significant influence on employee performance and job satisfaction. In addition, job satisfaction has also been proven to have a positive effect on employee performance. This study also reveals that job satisfaction plays a significant mediator in the relationship between organizational climate, transformational leadership, and  the need for achievement on employee performance, both directly and indirectly. Thus, strengthening these three factors and increasing overall job satisfaction can effectively encourage employee performance improvement.
Co-Authors Didik Notosudjono Hutabarat, Rinsan Siti Utami, Ichwani yusnita, nancy