Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Socius: Social Sciences Research Journal
Herlambang, Syaira Diasyifa
Unknown Affiliation
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Wujud Smart Governance di Indonesia: Partisipasi Masyarakat dan Efektivitas Penggunaan Aplikasi SALAMAN dalam Pelayanan Administrasi Kependudukan di Kota Bandung Nurlita, Dwie Shinta; Addinari, Shabina Sundus; Herlambang, Syaira Diasyifa; Darmawan, Ivan
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 5 (2024): December
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

One of the innovations in the implementation of e-government and Smart Government in Bandung City is the launch of the Salaman application created by the Bandung City Population and Civil Registry Office. This innovation aims to facilitate the public in population administration services. The method used in this article is descriptive analytical and literature review. The research is intended to collect information on the status of existing symptoms. This research is intended to determine the level of effectiveness, community participation, and the impacts that occur in the implementation of the Salaman application innovation by the Bandung City Population and Civil Registry Office. The results of the study indicate that population administration services through the Salaman application run effectively and some people feel satisfied and helped by the innovation, although in its implementation there are still obstacles, for example people who do not understand and still have difficulty understanding and accessing various applications provided by the government and end up getting conventional services. Innovation, Salaman Application, e-government, service
KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN BERDASARKAN TEORI SERVQUAL DI DESA CIMEKAR KABUPATEN BANDUNG Herlambang, Syaira Diasyifa; Nurlita, Dwie Shinta; Yuningsih, Neneng Yani
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 12, No 8 (2025): Nusantara : Jurnal Ilmu Pengetahuan Sosial
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v12i8.2025.3470-3481

Abstract

Penelitian ini bertujuan untuk mengevaluasi kualitas pelayanan administrasi kependudukan di Desa Cimekar, Kabupaten Bandung dengan menggunakan lima dimensi teori ServQual yaitu tangible, reliability, responsiveness, assurance, dan empathy. Metode penelitian yang digunakan adalah pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa kualitas pelayanan administrasi kependudukan di Desa Cimekar sudah tergolong baik. Hal ini tercermin melalui dimensi tangible, desa telah menyediakan sarana prasarana memadai dan menerapkan prinsip digitalisasi. Dimensi reliability tercermin dalam pelayanan yang berpedoman pada SOP meskipun masih terdapat penyesuaian di lapangan. Dimensi responsiveness terlihat dari ketanggapan aparatur desa dalam menyelesaikan permasalahan warga secara cepat. Pada dimensi assurance, aparatur desa menunjukkan profesionalisme melalui pelatihan berkala dan pelayanan yang mudah dipahami. Sementara itu, dimensi empathy tercermin dari pelayanan yang memahami kebutuhan dan kondisi masyarakat secara personal. Meskipun demikian, perlu adanya peningkatan pemahaman masyarakat terhadap prosedur pelayanan dan penguatan terhadap layanan administrasi kependudukan di Desa Cimekar, Kabupaten Bandung.
Co-Authors Addinari, Shabina Sundus Ivan Darmawan Neneng Yani Yuningsih Nurlita, Dwie Shinta