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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Kebijakan dan Administrasi Publik Research in Social Sciences and Technology BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi (JUMPER) JKAP (Jurnal Kebijakan dan Administrasi Publik) Journal of Publicness Studies
Mashuri H. Tahili
Faculty Of Social And Political Science, Muhammadiyah University Of Luwuk Banggai
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Public Health Social Sciences

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Kinerja Aparatur Dalam Pengurusan Sertifikat Tanah  Di Kantor Desa Pusungi Kecamatan Ampana Tete Kabupaten Tojo Una-Una Parebba, Miasantika I. Dg.; Tahili, Mashuri H.; Amijaya, Meldi
JPS: Journal of Publicness Studies Vol 3 No 02 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/vnzcg889

Abstract

This research aims to analyze the performance of the Pusungi Village apparatus, Ampana Tete District, Tojo Una-Una Regency, especially in the service of land certificate management. Performance is measured through the dimensions of productivity, service quality, responsiveness, responsibility, and accountability. The results of observations and interviews show that in general, the apparatus's performance is in the fairly good category but not yet optimal. The apparatus's productivity is hindered by limited human resources (only handled by the Government Section Head), manual administrative processes, and unprepared community documents (requiring 6-12 months for verification). Service quality still needs improvement, marked by the absence of service time standards, procedures considered complicated because information is only conveyed orally, and limited supporting facilities. In the Responsiveness dimension, the apparatus has the willingness to serve quickly, but is often hindered by high workload and the absence of written information media, causing repeated administrative problems. Responsibility shows compliance with rules, but is not yet supported by written SOPs and adequate archiving systems, making service consistency dependent on individuals. Finally, financial Accountability is assessed as good (transparent costs), but periodic information accountability is weak, causing uncertainty in completion time for the community. Overall, performance improvement requires improvements in technical, administrative, and structural aspects. Digitalization of administration, provision of standard SOPs, improvement of human resource competence through training, and development of written service information media are needed to realize faster, accurate, and efficient land certificate services.
Kualitas Pelayanan Penyaluran Bantuan  Beras Miskin Di Desa Abbajareng  Kecamatan Dampal Selatan  Kabupaten Tolitoli Nasruddin, Andriani; Tahili, Mashuri H.; Mayusa, Askar
JPS: Journal of Publicness Studies Vol 3 No 1 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/a10e3b73

Abstract

Penelitian ini bertujuan untuk Mengetahui Kualitas Pelayanan Penyaluran Bantuan Beras Miskin di Desa Abbajareng Kecamatan Dampal Selatan Kabupaten Toli-Toli. Dasar penelitian yang digunakan adalah Kualitatif dan Tipe Penelitian yaitu Deskriptif. Teknik pengumpulan data ini adalah yang digunakan dalam penelitian observasi, wawamcara dan dokumentasi. Aspek yang digunakan dalam penelitian terdiri 5 indikator yang dikemukakan oleh Parasuraman, Zeithaml dan Berry (Parasuraman et. al 1990:49) yang digunakan untuk mengukur kualitas pelayanan, dimana kelima indikatornya ialah Tangibles (Bukti fisik), Reliability (Keandalan), Responsiveness (Daya Tanggap), Assurace (Keyakinan), Empathy (Empati). Berdasarkan hasil penelitian yang diperoleh dapat disimpulkan bahwa Kualitas Pelayanan Penyaluran Bantuan Beras Miskin di Desa Abbajareng Kecamatan Dampal Selatan Kabupaten Toli-Toli belum berjalan dengan baik dilihat dari 5 indikator yang digunakan yaitu Tanggibles (Bukti Fisik), Reliability (Kehandalan), Responsiveness (Daya Tanggap), Assurance (Jaminan), Empathy (Empati). Dalam hal kehandalan penyaluran beras raskin sering terlambat dan itu memicu keluhan dari masyarakat, dari segi daya tanggap dalam menyediakan pelayanan belum secara cepat dan tepat dalam melayani masyarakat dan dari segi empati atau sikap keadilan yang diberikan aparat yang bertugas dalam membagikan beras raskin belum sepenuhnya berlaku adil dalam memberikan beras raskin kepada masyarakat.
Co-Authors Abdul Saman Abdul Saman Amijaya, Meldi Cante, Slamet Riadi Haikal Hamzah, Hasniati Haning, Mohamad Thahir Hasniati - Hasniati Hamzah Hasniati Hamzah Ika Rafika Ismail Tolla Mayusa, Askar Moh. Royfandi Mohamad Thahir Haning Mohamad Thahir Haning Thahir Haning Mohammad Arifin Ahmad Muhamad Thahir Haning Muhammad Arifin Ahmad mukarramah Munari Nasruddin, Andriani Parebba, Miasantika I. Dg. Pattaufi, Pattaufi Rahmawati Halim Riska, Melan Rizali Djaelangkara Samad, Sulaiman Samsu, M Kafrawi Al-Kafiah Subhan Haris