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All Journal JMM (Jurnal Masyarakat Mandiri) IMPROVEMENT: Jurnal Ilmiah untuk peningkatan mutu manajemen pendidikan
Harahap, Bayo
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Decision Sciences, Operations Research & Management Education Other

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Optimization of Academic Services Based on Quality Function Deployment: An Integration Study of Servqual Method at Graha Nusantara University Lubis, Fitri Romaito; Siregar, Martua; Harahap, Yusniar; Harahap, Bayo; Azzahra, Fitrah Suci
Improvement: Jurnal Ilmiah untuk Peningkatan Mutu Manajemen Pendidikan Vol. 11 No. 2 (2024): Improvement: Jurnal Ilmiah Untuk Peningkatan Mutu Manajemen Pendidikan
Publisher : Program Studi Manajemen Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/improvement.v11i2.49726

Abstract

This research is motivated by the need to improve academic service quality at Graha Nusantara University to meet student expectations and dynamic higher education industry demands. The study aims to analyze gaps between students' perceptions and expectations of academic services and develop innovative strategies through the integration of Quality Function Deployment (QFD) and SERVQUAL. The research employs a mixed-method approach with sequential explanatory design, conducted in 2024 involving 289 students as respondents selected through proportionate stratified random sampling from 1,038 population. Data collection utilized SERVQUAL dimension-based questionnaires and semi-structured interviews. The results identified eight service attributes with significant gaps, particularly in campus facilities (gap=-1.15), health services (gap=-1.11), and problem-solving training (gap=-1.01). Based on improvement ratio, enhancement priorities include facility cleanliness (1.59), health services (1.55), and problem-solving training (1.50). The research recommends improving cleaning systems, developing health facilities, modernizing laboratories, and implementing problem-based learning.
INOVASI INSINERATOR DRUM MINIM ASAP SEBAGAI SOLUSI PENGELOLAAN SAMPAH RUMAH TANGGA RAMAH LINGKUNGAN Lubis, Fitri Romaito; Abdelina, Abdelina; Siregar, Martua; Harahap, Yusniar; Harahap, Bayo; Azzahra, Fitrah Suci
JMM (Jurnal Masyarakat Mandiri) Vol 10, No 1 (2026): Februari
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jmm.v10i1.36117

Abstract

Abstrak: Permasalahan utama masyarakat di Lingkungan III Kampung Kelapa, Kelurahan Timbangan, adalah rendahnya pengetahuan dan keterampilan dalam mengelola sampah rumah tangga secara ramah lingkungan. Program Pengabdian kepada Masyarakat ini bertujuan meningkatkan kesadaran dan kualitas pengelolaan sampah melalui penerapan teknologi tepat guna berupa insinerator drum minim asap. Kegiatan dilaksanakan selama satu bulan melibatkan 20 kepala keluarga dan 2 mahasiswa Universitas Graha Nusantara. Metode pelaksanaan meliputi sosialisasi, pelatihan berbasis praktik langsung, pemasangan alat, pendampingan, serta evaluasi melalui pre-test dan post-test. Hasil kegiatan menunjukkan peningkatan pemahaman warga sebesar 38% (hardskill) dan peningkatan partisipasi serta kepedulian lingkungan sebesar 41% (softskill). Warga mampu mengoperasikan alat secara mandiri dan mengurangi volume sampah tak terkelola hingga 33%. Program ini membuktikan bahwa pendekatan edukatif berbasis teknologi tepat guna efektif meningkatkan kapasitas masyarakat dalam pengelolaan sampah berkelanjutan.Abstract: The main problem faced by residents in Lingkungan III Kampung Kelapa, Timbangan Village, is the lack of knowledge and skills in environmentally friendly household waste management. This Community Service Program aimed to increase environmental awareness and improve waste management quality through the application of an appropriate technology low-smoke drum incinerator. The program was implemented over one month, involving 20 households and 2 university students from Universitas Graha Nusantara. The methods included socialization, hands-on training, installation, mentoring, and evaluation using pre-test and post-test. The results indicated a 38% improvement in hardskill and a 41% increase in softskill related to environmental awareness and community participation. Residents successfully operated the tool independently and reduced unmanaged waste volume by 33%. The program demonstrates that community-based education integrated with appropriate technology effectively enhances environmental literacy and sustainable waste management capacity.
Co-Authors Azzahra, Fitrah Suci Harahap, Yusniar Lubis, Fitri Romaito Siregar, Martua