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All Journal IMPROVEMENT: Jurnal Ilmiah untuk peningkatan mutu manajemen pendidikan Jurnal Komunikasi Pendidikan Jurnal KALANDRA
Lubis, Fitri Romaito
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Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Other

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Optimization of Academic Services Based on Quality Function Deployment: An Integration Study of Servqual Method at Graha Nusantara University Lubis, Fitri Romaito; Siregar, Martua; Harahap, Yusniar; Harahap, Bayo; Azzahra, Fitrah Suci
Improvement: Jurnal Ilmiah untuk Peningkatan Mutu Manajemen Pendidikan Vol. 11 No. 2 (2024): Improvement: Jurnal Ilmiah Untuk Peningkatan Mutu Manajemen Pendidikan
Publisher : Program Studi Manajemen Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/improvement.v11i2.49726

Abstract

This research is motivated by the need to improve academic service quality at Graha Nusantara University to meet student expectations and dynamic higher education industry demands. The study aims to analyze gaps between students' perceptions and expectations of academic services and develop innovative strategies through the integration of Quality Function Deployment (QFD) and SERVQUAL. The research employs a mixed-method approach with sequential explanatory design, conducted in 2024 involving 289 students as respondents selected through proportionate stratified random sampling from 1,038 population. Data collection utilized SERVQUAL dimension-based questionnaires and semi-structured interviews. The results identified eight service attributes with significant gaps, particularly in campus facilities (gap=-1.15), health services (gap=-1.11), and problem-solving training (gap=-1.01). Based on improvement ratio, enhancement priorities include facility cleanliness (1.59), health services (1.55), and problem-solving training (1.50). The research recommends improving cleaning systems, developing health facilities, modernizing laboratories, and implementing problem-based learning.
Pelatihan Manajemen Kelas Untuk Meningkatkan Efektivitas Pembelajaran Di MAS YPKS Padangsidimpuan Suleman, Abdul Rahman; Harputra, Yuswin; Lubis, Fitri Romaito; Ramadhani, Yulia Rizki; Siregar, Muhammad Noor Hasan
KALANDRA Jurnal Pengabdian Kepada Masyarakat Vol 3 No 5 (2024): September
Publisher : Yayasan Kajian Riset Dan Pengembangan Radisi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55266/jurnalkalandra.v3i5.488

Abstract

Pengelolaan kelas merupakan keterampilan fundamental yang harus dikuasai guru untuk menciptakan pembelajaran yang efektif. Program pengabdian masyarakat ini bertujuan untuk meningkatkan kompetensi guru MAS YPKS Padangsidimpuan dalam mengelola kelas melalui pelatihan dan pendampingan intensif. Program dilaksanakan dalam empat tahap: analisis kebutuhan, pelatihan intensif, pendampingan implementasi, serta monitoring dan evaluasi. Metode yang digunakan meliputi workshop interaktif, simulasi, praktik, dan pendampingan berkelanjutan. Hasil program menunjukkan peningkatan signifikan dalam empat aspek utama: pengetahuan manajemen kelas meningkat hingga 82% (target 75%), keterampilan pengelolaan kelas mencapai 73% (target 70%), keterlibatan siswa dalam pembelajaran meningkat hingga 85% (target 80%), dan penurunan masalah perilaku di kelas sebesar 65% (target 50%). Program ini berhasil memberikan dampak positif dalam meningkatkan kualitas pembelajaran di MAS YPKS Padangsidimpuan dan dapat dijadikan model untuk pengembangan program serupa di sekolah lain.
Integration of Instructional Leadership and Ethnopedagogy: Strategies to Improve Learning Quality in Higher Education Siregar, Martua; Lubis, Fitri Romaito; Harahap, Yusniar; Nasution, Sarip Parmohonan; Siregar, Helmi Suryana
Jurnal Komunikasi Pendidikan Vol 9 No 1 (2025): Jurnal Komunikasi Pendidikan
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jurnalkomdik.v9i1.5972

Abstract

Integrating modern leadership approaches with local wisdom remains a challenge in enhancing the quality of education in Indonesian higher education institutions. This study examines the impact of integrating instructional leadership with ethnopedagogy based on the Dalihan Na Tolu philosophy on learning quality at Graha Nusantara University. Using a mixed-method approach with a sequential explanatory design, the study involved 50 lecturers selected through systematic random sampling and 100 students. Data were collected through validated questionnaires (validity coefficients ranging from 0.72 to 0.89; reliability with Cronbach's Alpha of 0.88), in-depth interviews, and participatory observations. The findings reveal that instructional leadership independently accounts for 67 percent of the variation in learning quality (coefficient of determination, R-squared = 0.670, with p < 0.001), with key determinants being guidance (correlation coefficient = 0.820) and vision-mission communication (correlation coefficient = 0.790). Ethnopedagogical leadership contributes significantly through the values of Somba Marhula-hula (regression coefficient = 0.45), Manat Mardongan Tubu (regression coefficient = 0.41), and Elek Marboru (regression coefficient = 0.38). The integration of these approaches produces significant synergistic effects (R-squared = 0.830), resulting in a 70 percent increase in active interaction, a 68 percent improvement in the effectiveness of learning strategies, and a 66 percent boost in productivity. This study contributes to developing an integrated leadership model that combines modern values with local wisdom. It also provides practical implications for designing training programs and implementing dual-approach monitoring systems in higher education institutions.
Co-Authors Azzahra, Fitrah Suci Harahap, Bayo Harahap, Yusniar Harputra, Yuswin Muhammad Noor Hasan Siregar Nasution, Sarip Parmohonan Ramadhani, Yulia Rizki Siregar, Helmi Suryana Siregar, Martua Suleman, Abdul Rahman