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Optimization of Academic Services Based on Quality Function Deployment: An Integration Study of Servqual Method at Graha Nusantara University Lubis, Fitri Romaito; Siregar, Martua; Harahap, Yusniar; Harahap, Bayo; Azzahra, Fitrah Suci
Improvement: Jurnal Ilmiah untuk Peningkatan Mutu Manajemen Pendidikan Vol. 11 No. 2 (2024): Improvement: Jurnal Ilmiah Untuk Peningkatan Mutu Manajemen Pendidikan
Publisher : Program Studi Manajemen Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/improvement.v11i2.49726

Abstract

This research is motivated by the need to improve academic service quality at Graha Nusantara University to meet student expectations and dynamic higher education industry demands. The study aims to analyze gaps between students' perceptions and expectations of academic services and develop innovative strategies through the integration of Quality Function Deployment (QFD) and SERVQUAL. The research employs a mixed-method approach with sequential explanatory design, conducted in 2024 involving 289 students as respondents selected through proportionate stratified random sampling from 1,038 population. Data collection utilized SERVQUAL dimension-based questionnaires and semi-structured interviews. The results identified eight service attributes with significant gaps, particularly in campus facilities (gap=-1.15), health services (gap=-1.11), and problem-solving training (gap=-1.01). Based on improvement ratio, enhancement priorities include facility cleanliness (1.59), health services (1.55), and problem-solving training (1.50). The research recommends improving cleaning systems, developing health facilities, modernizing laboratories, and implementing problem-based learning.
Sosialisasi penanggulangan kenakalan remaja di desa simartolu kecamatan sosopan kabupaten padang lawas Hasibuan, Sutan Botung Hasibuan; Harahap, Yusniar; Syafaruddin; Nasution, Ismail; Nasution, Nur Hakima Akhirani
TRIDARMA: Pengabdian Kepada Masyarakat (PkM) Vol. 8 No. 2 (2024): November: Pengabdian Kepada Masyarakat (PkM)
Publisher : Institute of Computer Science (IOCS)

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Abstract

Adolescence is the transition period from childhood to adulthood. A teenager can no longer be considered a child, but he is not mature enough to be considered an adult. In adolescence he is looking for a lifestyle that best suits him, and he will often take action through trial and error. From this trial and error method, parents have an important role to supervise and protect adolescents so that they do not fall into juvenile delinquency such as promiscuity, drugs, alcohol, speeding, fighting, stealing, skipping school and bullying. One solution to overcome and prevent juvenile delinquency is to hold a socialisation of juvenile delinquency and solutions to handle it to the surrounding community. In addition, in overcoming juvenile delinquency can also be divided into preventive action, repressive action, curative action, and rehabilitation
Integration of Instructional Leadership and Ethnopedagogy: Strategies to Improve Learning Quality in Higher Education Siregar, Martua; Lubis, Fitri Romaito; Harahap, Yusniar; Nasution, Sarip Parmohonan; Siregar, Helmi Suryana
Jurnal Komunikasi Pendidikan Vol 9 No 1 (2025): Jurnal Komunikasi Pendidikan
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jurnalkomdik.v9i1.5972

Abstract

Integrating modern leadership approaches with local wisdom remains a challenge in enhancing the quality of education in Indonesian higher education institutions. This study examines the impact of integrating instructional leadership with ethnopedagogy based on the Dalihan Na Tolu philosophy on learning quality at Graha Nusantara University. Using a mixed-method approach with a sequential explanatory design, the study involved 50 lecturers selected through systematic random sampling and 100 students. Data were collected through validated questionnaires (validity coefficients ranging from 0.72 to 0.89; reliability with Cronbach's Alpha of 0.88), in-depth interviews, and participatory observations. The findings reveal that instructional leadership independently accounts for 67 percent of the variation in learning quality (coefficient of determination, R-squared = 0.670, with p < 0.001), with key determinants being guidance (correlation coefficient = 0.820) and vision-mission communication (correlation coefficient = 0.790). Ethnopedagogical leadership contributes significantly through the values of Somba Marhula-hula (regression coefficient = 0.45), Manat Mardongan Tubu (regression coefficient = 0.41), and Elek Marboru (regression coefficient = 0.38). The integration of these approaches produces significant synergistic effects (R-squared = 0.830), resulting in a 70 percent increase in active interaction, a 68 percent improvement in the effectiveness of learning strategies, and a 66 percent boost in productivity. This study contributes to developing an integrated leadership model that combines modern values with local wisdom. It also provides practical implications for designing training programs and implementing dual-approach monitoring systems in higher education institutions.
The Impact of Islamic Family Law on Women's Rights: A Comparative Study of the Shari'ah and Modern Family Laws Erwin Hamonangan Pane; Nasution, Nur Hakima Akhirani; Harahap, Yusniar; Pulungan, Akhir Saleh
International Journal of Educational Research Excellence (IJERE) Vol. 3 No. 1 (2024): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijere.v3i1.874

Abstract

Islamic teachings do not distinguish between the rights of women and those of men with regard to family life and social life. The Quran includes many verses on the subject of women's rights. Through textual interpretation, it can be seen that women have rights that are analogous to those of men, despite certain differences in certain areas, which can be attributed to the differing roles and responsibilities typically assumed by men. In Islam, women also possess rights similar to those of men, though certain matters differ. This discrepancy is attributed to the primary functions and responsibilities assumed by men. The following are examples of rights afforded to women in Islamic law: the right to receive an education, the right to receive a dowry and maintenance, the right to initiate divorce in instances where continuation of the marriage would result in harm, the right to inherit and the right to claim material compensation. In civil law, women's rights include: Women are accorded equal status with men with respect to their rights. In principle, women have the same freedom to pursue and obtain their rights as men, with the sole exception of married women and minors.
Learners' Perceptions and Participation in Digital-Based Learning: A Review of the Effectiveness of Teaching Materials and Worksheets Nasution, Nur Hakima Akhirani; Pulungan, Silfa Hafizah; Harahap, Yusniar
Jurnal Penelitian Pendidikan IPA Vol 9 No 10 (2023): October
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v9i10.5287

Abstract

Technological developments and global changes that occur very quickly require academic practitioners to be adaptive and innovative in the learning process. Digital-based teaching materials are one answer that is expected to help teachers carry out the learning process in the classroom. This research aims to measure students' perceptions and participation in digital-based learning where researchers want to see the effectiveness of the teaching materials and worksheets used. This research uses a descriptive quantitative approach by collecting data through questionnaires which will be distributed to respondents consisting of 18 students in class IX of SMP N 1 Barumun Baru Padang Sidumpuan. The research results obtained show that student perceptions are in a very high category and student participation in digital-based learning is also in the high category. Therefore, according to students, the use of digital teaching materials, especially Powton teaching materials and live worksheets, is effective in classroom learning.