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All Journal IMPROVEMENT: Jurnal Ilmiah untuk peningkatan mutu manajemen pendidikan Jurnal Komunikasi Pendidikan All Fields of Science Journal Liaison Academia and Sosiety Jurnal Pendidikan Dewantara
Siregar, Martua
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Optimization of Academic Services Based on Quality Function Deployment: An Integration Study of Servqual Method at Graha Nusantara University Lubis, Fitri Romaito; Siregar, Martua; Harahap, Yusniar; Harahap, Bayo; Azzahra, Fitrah Suci
Improvement: Jurnal Ilmiah untuk Peningkatan Mutu Manajemen Pendidikan Vol. 11 No. 2 (2024): Improvement: Jurnal Ilmiah Untuk Peningkatan Mutu Manajemen Pendidikan
Publisher : Program Studi Manajemen Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/improvement.v11i2.49726

Abstract

This research is motivated by the need to improve academic service quality at Graha Nusantara University to meet student expectations and dynamic higher education industry demands. The study aims to analyze gaps between students' perceptions and expectations of academic services and develop innovative strategies through the integration of Quality Function Deployment (QFD) and SERVQUAL. The research employs a mixed-method approach with sequential explanatory design, conducted in 2024 involving 289 students as respondents selected through proportionate stratified random sampling from 1,038 population. Data collection utilized SERVQUAL dimension-based questionnaires and semi-structured interviews. The results identified eight service attributes with significant gaps, particularly in campus facilities (gap=-1.15), health services (gap=-1.11), and problem-solving training (gap=-1.01). Based on improvement ratio, enhancement priorities include facility cleanliness (1.59), health services (1.55), and problem-solving training (1.50). The research recommends improving cleaning systems, developing health facilities, modernizing laboratories, and implementing problem-based learning.
Integration of Instructional Leadership and Ethnopedagogy: Strategies to Improve Learning Quality in Higher Education Siregar, Martua; Lubis, Fitri Romaito; Harahap, Yusniar; Nasution, Sarip Parmohonan; Siregar, Helmi Suryana
Jurnal Komunikasi Pendidikan Vol 9 No 1 (2025): Jurnal Komunikasi Pendidikan
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jurnalkomdik.v9i1.5972

Abstract

Integrating modern leadership approaches with local wisdom remains a challenge in enhancing the quality of education in Indonesian higher education institutions. This study examines the impact of integrating instructional leadership with ethnopedagogy based on the Dalihan Na Tolu philosophy on learning quality at Graha Nusantara University. Using a mixed-method approach with a sequential explanatory design, the study involved 50 lecturers selected through systematic random sampling and 100 students. Data were collected through validated questionnaires (validity coefficients ranging from 0.72 to 0.89; reliability with Cronbach's Alpha of 0.88), in-depth interviews, and participatory observations. The findings reveal that instructional leadership independently accounts for 67 percent of the variation in learning quality (coefficient of determination, R-squared = 0.670, with p < 0.001), with key determinants being guidance (correlation coefficient = 0.820) and vision-mission communication (correlation coefficient = 0.790). Ethnopedagogical leadership contributes significantly through the values of Somba Marhula-hula (regression coefficient = 0.45), Manat Mardongan Tubu (regression coefficient = 0.41), and Elek Marboru (regression coefficient = 0.38). The integration of these approaches produces significant synergistic effects (R-squared = 0.830), resulting in a 70 percent increase in active interaction, a 68 percent improvement in the effectiveness of learning strategies, and a 66 percent boost in productivity. This study contributes to developing an integrated leadership model that combines modern values with local wisdom. It also provides practical implications for designing training programs and implementing dual-approach monitoring systems in higher education institutions.
Pengaruh Implementasi Kebijakan dan Profesionalisme Terhadap Kinerja Pegawai pada Universitas Graha Nusantara Padangsidimpuan Siregar, Martua; Romaito, Fitri Lubis Romaito
All Fields of Science Journal Liaison Academia and Sosiety Vol 1, No 4: Desember 2021
Publisher : Lembaga Komunikasi dan Informasi Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58939/afosj-las.v1i4.138

Abstract

Rumusan masalah penelitian ini disesuaikan Berdasarkan hasil pengamatan sementara pada Universitas Graha Nusantara Padangsidimpuan bahwa kinerja masih rendah, hal ini terlihat dari kemampuan untuk menyediakan dan memberikan layanan publik secara profesional dan tepat sasaran belum tercapai secara maksimal. Adapun penelitian yang dilakukan bertujuan untuk mengetahui besarnya pengaruh implementasi kebijakan dan profesionalisme terhadap kinerja pegawai Universitas Graha Nusantara Padangsidimpuan. Penelitian ini menggunakan metode penelitian deskriptif. Penelitian ini juga merupakan penelitian yang bersifat korelasional. Hasil penelitian ini yaitu bahwa variabel Implementasi kebijakan dan Profesionalisme kerja dapat mempengaruhi kinerja pegawai pada Universitas Graha Nusantara Padangsidimpuan 0,700 atau 70%. Hal ini menunjukkan bahwa Profesionalisme masih dipengaruhi oleh beberapa faktor lain, dimana sebesar 30% lainnya yang tidak diuji dalam penelitian ini turut mempengaruhi Profesionalisme pegawai. Faktor tersebut diantaranya adalah koordinasi kerja, motivasi kerja, loyalitas terhadap pimpinan, jenjang karier, dan lain sebagainya
Efektivitas Pembelajaran Kooperatif Tipe Talking Chip Untuk Meningkatkan Prestasi Siswa Alwendi, Alwendi; Saputra Mandopa, Andi; Lubis, Fitri Romaito; Siregar, Martua
Jurnal Pendidikan Dewantara Vol. 2 No. 2 (2024): April
Publisher : Yayasan Pendidikan Internasional Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research method used is classroom action research using two cycles carried out in the first semester with Number Pattern Material. The sample in this research was 30 students in class VIII-2 of SMP Negeri 7 Padangsidimpuan who would use the Talking Chip Learning Model in learning. The data collection techniques used were tests, questionnaires and observation sheets. The data analysis used is descriptive and inferential statistical analysis. The results of the research show that the ability of students' learning outcomes in learning Mathematics through the Talking Chip learning model for class VIII-2 students at SMP Negeri 7 Padangsidimpuan in the Number Patterns material for the 2021/2022 academic year has increased with a completion percentage of 93.3% in the "Good" category. Furthermore, the teacher's ability to manage learning increased to 97.90% with the "Very Good" category. For this reason, the expected results have been fulfilled because they are in accordance with the minimum good category with a percentage of 80%.
Co-Authors Alwendi, Alwendi Azzahra, Fitrah Suci Harahap, Bayo Harahap, Yusniar Lubis, Fitri Romaito Nasution, Sarip Parmohonan Romaito, Fitri Lubis Romaito Saputra Mandopa, Andi Siregar, Helmi Suryana