Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Saputra, Candra Mardhika
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Kepuasan Pelanggan pada Perusahaan Logistik di Indonesia Kadarisman, Muh; As'siddiq, Imam Bahdi; Nofrisel, Nofrisel; Simarmata, Juliater; Saputra, Candra Mardhika
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 11, No 3 (2024): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i3.1575

Abstract

The main problem of the research was the deficient in operational risk control of marine exports at Kintetsu World Express Indonesia. Risk control is an integral part of management's responsibility to ensure the achievement of organizational goals. This research consists of independent variables, namely risk management and operational performance, as well as mediating variable, namely service quality, and the dependent variable, namely customer satisfaction. This research aims to analyze the influence of risk management and operational performance through service quality, simultaneously or partially, and directly or indirectly, on customers’ satisfaction at one of the Logistics’ companies in Indonesia. All users of cargo delivery services, 30 respondents, at Kintetsu World Express Indonesia in 2021 were taken as samples. Hypothesis testing was carried out using Path analysis method. The results of hypothesis testing carried out on Model-1 structure show that simultaneously the risk management variable and operational performance have a positive and significant effect. The results of hypothesis testing carried out on Model-2 structure show that simultaneously the service quality variable has a positive and significant effect on customer’s satisfaction.
Co-Authors As'siddiq, Imam Bahdi Juliater Simamarta Kadarisman, Muh Nofrisel, Nofrisel