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Innovation Capability as a Catalyst for Improved Service Quality and Work Productivity in Manufacturing Sasono, Ipang; Yuhelmis; Novitasari, Dewiana; Asbari, Masduki
Journal of Information Systems and Management (JISMA) Vol. 1 No. 1 (2022): February 2022
Publisher : AGUSPATI RESEARCH INSTITUTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.4444/jisma.v1i1.1147

Abstract

This study investigates the influence of innovation capability and work productivity on service quality within a manufacturing industry in Tangerang, Indonesia. Utilizing a quantitative research design, data were collected through a structured questionnaire distributed to 115 permanent employees, selected via random sampling. The data were analyzed using Structural Equation Modeling (SEM) with the SmartPLS 3.0 software. Results indicate that both innovation capability and work productivity significantly and positively affect service quality. Furthermore, innovation capability also exerts a significant positive influence on work productivity. These findings underscore the pivotal role of fostering innovation capability and enhancing work productivity to improve service quality, thereby equipping companies to compete effectively in the era of Industry 4.0. This research contributes to managerial practices by providing a comprehensive model for optimizing service quality through workforce development strategies, emphasizing innovation and productivity as key drivers.
Strategy to Increase Talent Retention by Using Gamification and a Holistic Approach in Increasing Talent Retention and Employee Engagement: A Systematic Literature Review Yuhelmis; Tukiran, Martinus; Yusnita, Nancy; Sunaryo, Widodo; Hidayat, Yayan
International Journal of Social and Management Studies Vol. 5 No. 3 (2024): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i3.418

Abstract

Employee retention is an important issue for organizations in various industries. The ability to retain skilled employees is critical to maintaining organizational performance, competitiveness, and sustainable growth. This systematic literature review aims to synthesize findings from various leading international journals to provide a comprehensive understanding of the factors that influence employee retention and the strategies that can be used to improve it. Talent is considered as the potential or ability of different individuals to implement organizational growth strategies and is a term that is widely discussed in the contemporary era. When handled well, talented human resources encourage organizational efforts to implement growth strategies thereby providing sustainability for the organization and encouraging economic growth. . This research uses Preferred Reporting Items for Systematic Reviews. Data was obtained from online databases, namely JSTOR, AOS-Strategi and Inovasi, John Wiley and Sons Inc, Emerald Publishing, Interscalene Publishers, SAGE Publications, University of Minnesota, Technical Publishing, Technical University of Liberec, Routledge. 65 articles were obtained. By using the keyword search "talent retention and talent management". Design/methodology/approach: This is a literature review with data from the scientific database Scopus. We found 65 results from 2006 to 2024. After removing duplicates and other search fields, we were left with 30 final documents. The analysis results obtained Talent management and talent retention should be seen as strategic business priorities and for this reason, organizations are ready to invest in the careers of these employees to increase organizational commitment. Organizations strive to retain employees by creating an engaging and enjoyable work environment, as well as implementing diverse employee retention policies to increase job satisfaction and reduce the high costs of recruiting new employees. Findings: This study provides evidence that sustainable practices in the workplace improve employee well-being and reduce environmental pollution, while providing benefits to corporate survival. Research limitations/implications: The use of other database sources besides Scopus and Web of Science can provide additional results. Practical implications: This study highlights the need for organizations to develop sustainable HRM practices to minimize negative impacts on employee well-being and capitalize on savings generated through sustainable initiatives. These findings can contribute to better corporate practices and further research development in this area. To understand strategies for increasing talent retention using gamification and a holistic approach, each of these concepts and how they can be applied in the context of increasing employee engagement and retention.  
Pengaruh Beban Kerja, Motivasi Kerja dan Lingkungan Kerja terhadap Kualitas Pelayanan melalui Engagement pada Perawat di Rumah Sakit: The Influence of Workload, Work Motivation, and Work Environment on Service Quality Through Engagement Among Nurses in Hospitals Imam Santoso; Yuhelmis; Kusuma Hartono, Risky
Journal of Public Health Education Vol. 4 No. 4 (2025): Journal of Public Health Education
Publisher : MPI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53801/jphe.v4i4.474

Abstract

Introduction: The quality of nursing services is influenced by multiple factors, including workload, work motivation, and the work environment. Nurse engagement, as a positive psychological state, may mediate the relationship between these factors and service quality. Objectives: This study aims to examine the effects of workload, work motivation, and work environment on nursing service quality through engagement among nurses at Bhayangkara Brimob Hospital. Method: A quantitative study with a survey design and path analysis was conducted involving 142 nurses selected through total sampling. Data were collected using a validated and reliable questionnaire. Statistical analyses included linear regression and path analysis. Result: Workload had a negative effect on service quality (β = –0.252; p < 0.003) and engagement (β = –0.344; p < 0.000). Work motivation positively affected service quality (β = 0.405; p < 0.000) and engagement (β = 0.472; p < 0.000). The work environment positively influenced service quality (β = 0.742; p < 0.000) and engagement (β = 0.322; p < 0.003). Engagement significantly improved service quality (β = 0.475; p < 0.000). Mediation analysis showed that workload and motivation had indirect effects on service quality through engagement, while the work environment did not demonstrate a significant indirect effect. Conclution: Workload, work motivation, and work environment significantly influence nursing service quality. Engagement mediates the effects of workload and motivation but does not mediate the influence of the work environment.