<![CDATA[Kepuasan pasien adalah perbandingan antara harapan dan realitas pelayanan kesehatan yang diterima. Terdapat lima dimensi kepuasan pasien: bukti fisik, kehandalan, daya tanggap, jaminan, dan empati. Tujuan penelitian ini adalah untuk menganalisis hubungan antara kualitas pelayanan dengan tingkat kepuasan pasien. Penelitian ini menggunakan metode kuantitatif dengan desain cross-sectional. Populasi sebanyak 503 pasien, dengan 84 sampel yang dipilih secara accidental sampling di Balai Pemeriksaan Anak Puskesmas Kalitanjung, Kota Cirebon. Data dikumpulkan melalui wawancara menggunakan kuesioner dan dianalisis secara statistik menggunakan uji chi-square. Hasil penelitian menunjukkan bahwa 67,9% pasien merasa kurang puas. Sebanyak 69% pasien menilai bukti fisik kurang lengkap, 66,7% menilai kehandalan tidak baik, 64,3% menilai daya tanggap tidak baik, 52,4% menilai jaminan tidak baik, dan 59,5% menilai empati tidak baik. Uji chi-square menunjukkan nilai p-value 0,000 (0,05) untuk semua dimensi, sehingga terdapat hubungan antara kelima dimensi tersebut dengan kepuasan pasien. Diperlukan peningkatan fasilitas pelayanan dan komunikasi petugas dengan pasien. Selain itu, petugas disarankan mengikuti sosialisasi dan uji kompetensi secara berkala yang diadakan oleh dinas kesehatan maupun pihak eksternal.Kata Kunci: Kepuasan Pasien, Lima Dimensi Kepuasan Abstract Patient satisfaction is the comparison between expectations and the reality of the healthcare services received. There are five dimensions of patient satisfaction: physical evidence, reliability, responsiveness, assurance, and empathy. The purpose of this research is to analyze the relationship between service quality and patient satisfaction levels. This study uses a quantitative method with a cross-sectional design. The population consisted of 503 patients, with 84 samples selected through accidental sampling at the Child Examination Hall of Puskesmas Kalitanjung, Cirebon City. Data were collected through interviews using questionnaires and statistically analyzed using the chi-square test. The research results show that 67.9% of patients feel dissatisfied. As many as 69% of patients rated the physical evidence as incomplete, 66.7% rated the reliability as poor, 64.3% rated the responsiveness as poor, 52.4% rated the assurance as poor, and 59.5% rated the empathy as poor. The chi-square test showed a p-value of 0.000 (0.05) for all dimensions, indicating a relationship between these five dimensions and patient satisfaction. An improvement in service facilities and communication between staff and patients is required. In addition, staff are advised to participate in periodic socialization and competency tests organized by the health department or external parties.Keywords: Patient Satisfaction, Five Dimensions of Satisfaction]]>
