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All Journal AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis ECONOMIST: Jurnal Ekonomi dan Bisnis
Wilyningsih, Ni Ketut Ayu
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENGARUH FITUR M-BANKING DAN KEAMANAN TERHADAP KEPUASAN NASABAH LIVIN’ BY MANDIRI Wilyningsih, Ni Ketut Ayu; Syarach, Aliccia; Yuliana, Ika
ECONOMIST: Jurnal Ekonomi dan Bisnis Vol. 2 No. 1 (2025): Januari 2025
Publisher : CV Sentra Nusa Connection

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63545/economist.v2i1.46

Abstract

Penelitian ini bertujuan untuk menguji pengaruh fitur m-banking dan keamanan terhadap kepuasan nasabah aplikasi Livin’ by Mandiri di Kota Mataram. Adapun metode yang digunakan yaitu kuantitatif dengan pendekatan asosiatif, data dikumpulkan melalui kuesioner online dan dianalisis menggunakan SPSS. Jumalah sampel yang digunakan dalam penelitian ini sebanyak 40 responden yang diambil dari masyarakat kota mataram yang menggunakan Livin’ by Mandiri. Hasil Uji validitas dan reliabilitas memastikan bahwa instrumen penelitian layak digunakan, dan data menunjukkan berdistribusi normal. Hasil penelitian menunjukkan bahwa fitur m-banking tidak berpengaruh signifikan terhadap kepuasan nasabah, sementara keamanan aplikasi memiliki pengaruh positif dan signifikan terhadap kepuasan.  Selain itu hasil olah data mengungkapkan bahwa keamanan aplikasi lebih berpengaruh dalam meningkatkan kepuasan nasabah dibandingkan fitur m-banking. 
Meningkatkan Kepuasan Kerja: Peran Work Life Balance dalam Memediasi Fleksibilitas dan Budaya Kerja wilyningsih, ni ketut ayu; Yuliana, Ika; Makiah, Makiah; Febriana, Widia
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 2 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i2.1383

Abstract

PT Gojek Indonesia Tbk is a prominent Indonesian technology firm renowned for its diverse digital services, including transportation, food delivery, retail, and payment solutions. PT Gojek employs a workforce division, which includes Gojek drivers. The quality of work outcomes is contingent upon the job happiness of Gojek drivers. Work flexibility and organisational culture directly impact job satisfaction, while indirectly, they may be influenced by work-life balance. The study comprised 84 samples obtained through purposive sampling. The findings indicated that work flexibility did not significantly impact job satisfaction. The work culture exerted a favourable and substantial influence on job satisfaction. Work flexibility exerted a favourable and substantial influence on work-life balance. The work culture did not significantly impact work-life balance. The equilibrium between work and personal life exerted a favourable and substantial influence on job satisfaction. Work-life balance can facilitate the connection between work flexibility and job happiness. WLB cannot facilitate the connection between work culture and job happiness.
Co-Authors Ika Yuliana MAKIAH Syarach, Aliccia Widia Febriana, Widia Yuliana, Ika