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All Journal Matra Pembaruan: Jurnal Inovasi Kebijakan Nakhoda: Jurnal Ilmu Pemerintahan
Sinaga, Rika Destiny
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Humanities Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Efektivitas Online Single Submission Risk Based Approach (OSS RBA): Inovasi Perizinan Usaha Mikro Kecil di Perkotaan Duri, Ropiko; Hidayat, Bachtari Alam; Sinaga, Rika Destiny
Matra Pembaruan: Jurnal Inovasi Kebijakan Vol 8 No 2 (2024)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/mp.8.2.2024.103-116

Abstract

Online Single Submission Risk Based Approach (OSS RBA) is a risk-based business licensing system integrated with 20 ministerial and non-ministerial institutions. This electronic business licensing submission system was created in order to simplify the licensing mechanism based on the level of activity risk and aims to provide convenience for business actors in managing business licenses and as a step to resolve problems and obstacles related to business licensing. This study aims to determine the effectiveness of business licensing issuance through OSS RBA in Palembang city. This type of research is descriptive with a qualitative case study approach. The findings of this study indicate that the implementation of OSS RBA is very helpful for business actors in applying for licenses, especially Micro, Small and Medium Enterprises (MSEs) which are categorized as low and low risk because they are automatically issued (self-declare) which has implications for the large number of business licenses owned by current business actors. On the one hand, Non-UMK business actors and those with high and medium risk categories of activities in the processing of standard certificates and licenses submitted still experience delays in issuing licenses either due to the incomprehension of business actors or delays in verifiers in the verification process. and the submission of business licenses through OSS RBA is in fact still experiencing challenges due to various factors both from the OSS RBA system and on business actors and institutions that are integrated with each other which need to be improved and changed.
Perilaku Birokrasi dan Pemanfaatan Teknologi Online Single Submission (OSS): Upaya Percepatan Investasi di Daerah Berkembang Sari, Nur Mulyani; Hidayat, Bachtari Alam; Sinaga, Rika Destiny
Nakhoda: Jurnal Ilmu Pemerintahan Vol 24 No 1 (2025)
Publisher : Laboratorium Jurusan Ilmu Pemerintahan FISIP Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35967/njip.v24i1.802

Abstract

Bureaucratic behavior in Indonesia is often criticized for being slow, convoluted, and lacking transparency, ultimately reducing investor interest at the regional level. Meanwhile, business actors frequently face challenges in understanding and utilizing the Online Single Submission (OSS) system, particularly due to limited socialization, low digital literacy, and mismatches between the system and practical needs. Ogan Ilir Regency, as a developing region in South Sumatra Province, holds significant investment potential. However, investment acceleration in the region remains suboptimal. This study aims to analyze the influence of bureaucratic behavior and business actor behavior in the implementation of the OSS system on investment acceleration in Ogan Ilir Regency. This study employed a descriptive quantitative approach. The independent variables were bureaucratic behavior (X1) and business actor behavior (X2), while the dependent variable was investment acceleration (Y). The sample was determined using total sampling, involving 50 respondents consisting of licensing bureaucrats, business actors who use OSS, local government officials, and IT staff. Data were collected using a questionnaire comprising 26 items, assessed with a 4-point Likert scale. Validity and reliability tests were conducted, and data were analyzed using multiple linear regression with the help of SPSS 25. The results indicate that both bureaucratic behavior and business actor behavior have a significant influence on investment acceleration in Ogan Ilir Regency. The findings affirm that the success of OSS in accelerating investment depends not only on technological infrastructure but also on human behavior. Small and medium enterprises (SMEs) still require special assistance and mentoring to boost their confidence in utilizing digital platforms and complying with regulations. With increasing adaptability of business actors to OSS, investment processes can be expedited, fostering local economic growth and creating a more competitive and inclusive business environment in Ogan Ilir.
Co-Authors Duri, Ropiko Hidayat, Bachtari Alam Sari, Nur Mulyani