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All Journal Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen
Pascal Kharua Albari
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Peran Pelatihan dan Pengembangan Sumber Daya Manusia dalam Meningkatkan Service Quality dalam Kinerja Perusahaan Aditya Narayan; Harsya Maulana Fajrin; Pascal Kharua Albari; Mohamad Zein Saleh
Inisiatif: Jurnal Ekonomi, Akuntansi dan Manajemen Vol. 4 No. 1 (2025): Januari : Inisiatif : Jurnal Ekonomi, Akuntansi dan Manajemen
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/inisiatif.v4i1.3473

Abstract

In the midst of increasingly fierce business competition, companies need to continuously improve their service quality in order to maintain customer loyalty and gain a larger market share. The role of human resources (HR) has a vital role in improving service quality to excel, especially in interacting with customers. In this article, titled “The Role of Human Resources Training and Development in Improving Service Quality in Company Performance,” a literature review has helped the researcher to frame an in-depth analysis based on existing data to understand the contribution of employee training and development in improving service quality in the company. In addition to improving individual competencies, HR training and development also plays an important role in shaping an organizational culture that prioritizes service quality. Thus, companies need to pay serious attention to human resource training in order to continue to develop, as this is an important step in achieving success and sustainable growth.
Perdagangan Bebas di Era Digital : Dilema Ekonomi Indonesia Ivana Nabila Putri; Pascal Kharua Albari; Jessenia Kayla Putri; Mohamad Zein Saleh
Inisiatif: Jurnal Ekonomi, Akuntansi dan Manajemen Vol. 4 No. 1 (2025): Januari : Inisiatif : Jurnal Ekonomi, Akuntansi dan Manajemen
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/inisiatif.v4i1.3501

Abstract

Free trade in the digital era opens up export opportunities while increasing competition for imported products in the domestic market, which has the potential to weaken local industries. This research highlights the importance of strategic policies, such as MSME incentives and strengthening digital capacity, to increase the competitiveness of local products. The SWOT approach points to digital transformation opportunities and the need for cross-sector collaboration to drive innovation and sustainable economic growth.
Co-Authors Aditya Narayan Harsya Maulana Fajrin Ivana Nabila Putri Jessenia Kayla Putri Mohamad Zein Saleh