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All Journal Jurnal Hukum Sasana International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET)
Dinda Wardani
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

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Juridical Review of Indonesian Banking Consumer Services (Commercial Banks and BPR) in the Digitalization Era Clara Ignatia Tobing; Awaludin Marwan; Dinda Wardani; Elsa Febriana; Putri Cahyani Pasya; Raisah, Raisah revalinda alfianti; Rizky Khalid; Muhammad Uzaynullah; Yesi Putriani; Zeam Indra Gunawan
Jurnal Hukum Sasana Vol. 10 No. 2 (2024): Jurnal Hukum Sasana: December 2024
Publisher : Faculty of Law, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/sasana.v10i2.3227

Abstract

  The global banking sector is undergoing a significant transformation driven by disruptive technologies, particularly artificial intelligence. Banks worldwide, are embracing these technologies to reshape their future. By integrating AI, the banking sector can better understand human behaviour, improve automated processes, and reduce operational costs, enhancing customer retention, satisfaction, and overall performance. This adoption of AI is crucial for the sector's development and sustainability. The research is classified as normative juridical research, utilizing written materials as data sources. Qualitative research methods are employed to describe and analyze various phenomena and perspectives. The research relies on secondary data from library research, including official documents, research reports, and primary legal materials with authoritative significance. The legal framework governing the banking sector encompasses regulations issued by both Bank Indonesia (BI) and the Financial Services Authority (OJK), with the latest addition being the Financial Services Strengthening Law, specifically Law No. 4 of 2023, which includes provisions related to banks. The examination of consumer services banks provide is associated with compliance with the Consumer Protection Law, specifically Law No. 8 of 1999. Moreover, with the establishment of the Otoritas Jasa Keuangan (OJK), a comprehensive regulatory framework for digital banking in Indonesia, exemplified by Regulation Number 12/POJK.03/2018 has been made. This regulation highlights the increasing role of Information Technology in enhancing customer services, marking the banking sector's transition into the digital banking era. This transformation encompasses various customer interactions, from opening savings accounts to conducting financial transactions, driven by Information Technology's pervasive utilization.  
THE INFLUENCE OF COMPENSATION, WORK ENVIRONMENT AND LEADERSHIP STYLE ON LOYALTY ASN WORK IN THE ENVIRONMENTAL SERVICES LIVING AND HYGIENE (DLHK) LHOKSEUMAWE CITY Dinda Wardani; Nurmala; Em. Yusuf Iis; Sullaida
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 3 No. 7 (2024): JUNE
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v3i7.473

Abstract

The research aims to see the influence of Compensation, Work Environment and Leadership Style on Work Loyalty of Asn in the Department of Environment and Hygiene (DLHK)Lhokseumawe City. The research used primary data obtained from the results of a questionnaire in the form of questions distributed to 40 respondents, namely ASN at the Lhokseumawe City Environment and Hygiene Service (DLHK). The data analysis method used is the multiple linear regression method with the help of SPSS software. The results of this research are that compensation has a positive and significant influence on ASN loyalty. This means that compensation can influence loyalty in the Lhokseumawe City Environmental Service. The work environment has a positive and significant influence on ASN loyalty. This means that the work environment can influence loyalty in the Lhokseumawe City Environmental Service. Leadership Style has a positive and significant influence on ASN loyalty. This means that Leadership Style can influence Loyalty in the Lhokseumawe City Environmental Service. In this way, the Lhokseumawe City Environment and Cleanliness Service improves welfare, work environment, leadership style so that employee work loyalty increases.
Co-Authors Awaludin Marwan Clara Ignatia Tobing Elsa Febriana EM Yusuf Iis Muhammad Uzaynullah Nurmala Putri Cahyani Pasya Raisah, Raisah revalinda alfianti Rizky Khalid Sullaida Yesi Putriani Zeam Indra Gunawan