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All Journal Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Competitive
Wulandari Atur Rejeki, Putri
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Transportation

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The Public Services After Covid-19 at the Occupational Health General Hospital in West Java Province Wulandari Atur Rejeki, Putri; Fathurrahman Syaban, Muhammad; Akbar, Ali
Iapa Proceedings Conference 2024: AAPA-EROPA-AGPA-IAPA International Conference 2024 Towards World Class Bureaucracy
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2024.1162

Abstract

One of the public service delivery institutions in the health sector in the Province of West Java is the Occupational Health Regional General Hospital (RSKK). This class D hospital offers emergency care, inpatient care, and outpatient care. Based on five aspects of service quality—tangible, reliability, responsiveness, assurance, and empathy—the research attempts to provide an understanding of the public services offered by the RSKK. A quantitative descriptive research design was adopted. The population were all patients at the RSKK. One hundred respondents were selected between April and July of 2024 using the Accidental Sampling technique. The primary data used to measure patient satisfaction with service quality. By distributing questionnaires, the data collecting method was implemented. The Customer Satisfaction Index was employed for data analysis. The study's findings indicate that only one dimension—the tangible, which has a value of 71.34%— expressing satisfaction. The criteria for the other four dimensions, expressing moderate levels of satisfaction, with values of 64.96% for the reliability, 60.67% for the responsiveness, 65.20% for the assurance, and 59.81 for the empathy. In summary, the RSKK public service representation does not yet reflect a high enough level of quality. To maintain growing patient satisfaction, performance must be improved in every area of service quality.
PERAMALAN STRUCT THERMAL DAN STICKER THERMAL DI POS KANTOR CABANG UTAMA BANDUNG Elisa Salsabila, Nisa; Rahmawati, Ati; Kurniawan, Iwan; Wulandari Atur Rejeki, Putri
Competitive Vol. 20 No. 2 (2025): Jurnal Competitive
Publisher : PPM Universitas Logistik dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36618/competitive.v20i2.4385

Abstract

Penelitian ini menganalisis akurasi peramalan persediaan struct thermal Pospay dan sticker thermal cetak resi di PT Pos Kantor Cabang Utama Bandung. Permasalahan yang sering terjadi adalah stockout karena pengelolaan persediaan masih dilakukan secara manual. Tujuan penelitian ini untuk menganalisis akurasi peramalan, serta menghitung safety stock dan reorder point. Pendekatan yang digunakan adalah kuantitatif deskriptif, dengan metode Single Exponential Smoothing (SES) pada data bulanan dari Januari 2022 hingga Mei 2025. Hasilnya, untuk struct thermal Pospay, SES (α=0.2) menunjukkan akurasi "cukup" dengan MAPE 38,27%, hasil peramalan adalah 152 unit, safety stock 26 unit, dan reorder point 49 unit. Sementara untuk sticker thermal cetak resi, SES menunjukkan akurasi "rendah" (MAPE 54,07%), dengan hasil peramalan 107 unit, safety stock 22 unit, dan reorder point 38 unit. Rendahnya akurasi ini disebabkan oleh pola data yang sangat fluktuatif.
Co-Authors Ali Akbar Elisa Salsabila, Nisa Fathurrahman Syaban, Muhammad Iwan Kurniawan Rahmawati, Ati