Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Multazam : Jurnal Manajemen Haji dan Umrah Proceeding Of International Conference On Education, Society And Humanity
Rohmatillah, Layli
Unknown Affiliation
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
CHALLENGES FOR FUTURE TEACHERS IN INCLUSIVE SCHOOLS Rohmatillah, Layli; Jannah, Ulfa Qomariatul; Sanjani, M Aqil Fahmi
PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY Vol 2, No 2 (2024): Third International Conference on Education, Society and Humanity
Publisher : PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Every citizen has the same right to receive education, including students with special needs. One of the strategic steps the government takes to provide equal access to quality education for all its citizens is implementing inclusive education at all levels. In this study, the author uses a literature review approach. Based on the results of the literature review, it was found that teachers with all their competencies and resources face the challenge of truly understanding the characteristics of students, which continue to develop over time. In addition, teachers are required to innovate through research activities as part of their duties in addition to teaching. Furthermore, teachers must be able to utilize existing learning communities, such as Teacher Working Groups (KKG) or other communication forums, to become more professional, inclusive elementary school teachers.  
SERVICE MANAGEMENT STRATEGY AND UMRAH SERVICE QUALITY AS DRIVERS OF PILGRIM SATISFACTIONAT PT. DARUL ARQAM PROBOLINGGO Ridho, Zainur; Rohmatillah, Layli; Filda Nuriah A’yun
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 5 No. 2 (2025): Multazam: Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v5i2.11459

Abstract

This study examines the service management strategies of PT. Darul Arqam Travel and Tour Kraksaan Probolinggo in enhancing Umrah pilgrims’ satisfaction. Using a qualitative phenomenological approach, data were obtained through observation, interviews, and documentation. The findings indicate that PT. Darul Arqam improves service quality through employee recruitment and training, transparent communication, continuous supervision, and responsive customer service. Despite being a new company, it has successfully built trust and loyalty among pilgrims. Challenges remain, including limited resources, operational complexity, and managing expectations. Strengthening training programs, improving complaint handling, and utilizing digital technology are recommended. Effective service management strategies are essential for improving service quality and increasing pilgrim satisfaction.
Co-Authors Filda Nuriah A’yun Jannah, Ulfa Qomariatul M. Aqil Fahmi Sanjani Zainur Ridho