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Maria M. Bate'e
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Arts Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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Analisis Latar Belakang Pendidikan Hubungannya Dengan Kinerja Perangkat Desa Ononazara Kecamatan Tugala Oyo Damai Natalia Lase; Syah Abadi Mendrofa; Palindungan Lahagu; Maria M. Bate'e
Visi Sosial Humaniora Vol. 5 No. 2 (2024): Visi Sosial Humaniora: Edisi Desember 2024
Publisher : LPPM Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51622/vsh.v5i2.2536

Abstract

Analysis of Educational Background in its Relationship with the Performance of Ononazara Village Officials, Tugala Oyo District. Thesis. Management Study Program. Nias University. Advisor: Syah Abadi Mendrofa, S.E., M.M. According to Law Number 6 of 2014 concerning Villages, villages have the autonomy to manage governance and development, aiming to improve the welfare of the community. One critical element for implementing village autonomy is the competency of the village government apparatus. The village government, led by the village head and supported by officials, plays a key role in ensuring effective governance. However, observations in Ononazara Village, Tugala Oyo District, indicate that the performance of the village officials is still suboptimal. Issues such as the uneven educational background and varying levels of competence among officials lead to inefficiencies in carrying out their duties. This research aims to analyze the relationship between educational background and the performance of Ononazara Village officials. The focus is on the importance of education in enhancing performance, especially in the village governance sector. Data were collected through interviews with key informants and observations of the educational and performance conditions of the village officials. The findings reveal a significant correlation between educational background and performance, with officials who have higher education levels showing better performance in fulfilling their responsibilities. The study recommends improving education and training programs for village officials to enhance the overall performance of village governance.
Pengaruh Distribusi Terhadap Kepuasan Pelanggan Pada PT. JNE (Jalur Nugraha Ekakurir) Express Kota Gunungsitoli Ester Seniwati Zebua; Nov Elhan Gea; Maria M. Bate'e; Otanius Laia
Visi Sosial Humaniora Vol. 5 No. 2 (2024): Visi Sosial Humaniora: Edisi Desember 2024
Publisher : LPPM Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51622/vsh.v5i2.2666

Abstract

This research is based on the distribution channels of goods and services carried out by a service company and their influence on customer satisfaction. Distribution activities are important for the continuity of a company's business, so these activities must be carried out in order to satisfy and of course retain customers. For this reason, suppliers must be able to distribute orders on time. This research was carried out at PT. JNE Express Gunungsitoli City with the aim of finding out whether there is an influence of distribution on customer satisfaction and how much influence distribution has on customer satisfaction. This research uses quantitative methods with a sample size of 36, namely employees and customers of PT. JNE Express. Data analysis uses the t test to determine the influence of the independent variable on the attachment variable and the determinant coefficient to determine how much influence is given with the help of SPSS 24. Based on hypothesis testing, it can be concluded that distribution influences customer satisfaction at PT. JNE Express Gunungsitoli City with a significance value of 0.000 < 0.05. The research results show that distribution contributes 66% to customer satisfaction and the rest is determined by other circumstances. The results of the research recommend improvements in increasing distribution services provided to consumers, especially in the distribution of goods and the need for strict supervision of couriers who deliver goods from companies to consumers. There are still many couriers who delay the delivery of goods and do not convey clear information to consumers so there are many consumer complaints regarding the services provided
Co-Authors Damai Natalia Lase Ester Seniwati Zebua Nov Elhan Gea Otanius Laia Palindungan Lahagu Syah Abadi Mendrofa