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All Journal INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW Data : Journal of Information Systems and Management
Wedadjati , Ratna Sesotya
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Role of Media Literacy on The Phenomenon of Digital Loneliness (Case Study on Students in The City of DI.Yogyakarta) Wedadjati , Ratna Sesotya; Apandi; Lestari , Intan Fuji; Helmi, Sulaiman
INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW Vol 2 No 3 (2024): Current Issue 6
Publisher : SMARTINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58765/ijemr.v2i3.202

Abstract

Purpose - This study aims to explore the phenomenon of digital loneliness among students in Yogyakarta and understand the role of media literacy in reducing the negative impacts of digital loneliness. Design/methodology/approach - This study uses a qualitative approach with a case study method, involving in-depth interviews with 17 students selected based on inclusion criteria. Interview questions were designed to examine the level of media literacy of students and its impact on the experience of digital loneliness. Findings and Discussion - The results of the study indicate that most students have a good understanding of media literacy, which helps them navigate information in digital media more critically. However, digital loneliness remains a challenge that affects their mental health, with effects on anxiety, stress, and decreased academic productivity. Students who have better media literacy tend to be able to reduce feelings of digital loneliness through more meaningful content selection and interactions. Conclusion - Media literacy plays an important role in helping students overcome digital loneliness. It is hoped that educational institutions can improve media literacy through training and creating wider opportunities for direct social interaction. This will help students manage their use of social media wisely and support their emotional well-being.
The Role Of Mobile Banking In Improving Service Efficiency To Customers In The Digital Era Helmi, Sulaiman; Adelia; Trisninawati; Rianawati, Dian; Wedadjati , Ratna Sesotya
Data : Journal of Information Systems and Management Vol. 2 No. 2 (2024): April 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v2i3.285

Abstract

This paper explores the impact of Mobile Banking services, specifically the BSB Mobile application, on customer satisfaction and operational efficiency at Bank Sumsel Babel. As Mobile Banking becomes increasingly vital in the digital era, offering greater convenience and speed, this study investigates how the BSB Mobile application affects these aspects of banking service. The research aims to evaluate the effectiveness of the BSB Mobile application in enhancing customer service and reducing operational errors. It addresses a gap in existing literature by providing fresh insights into the specific challenges and benefits experienced by Bank Sumsel Babel. To achieve this, a qualitative research approach was employed, involving three months of direct observation at the Bank Sumsel Babel Tanjung Raja Sub-Branch, complemented by in-depth interviews with both staff and customers. Additionally, a thorough literature review was conducted to support the analysis. The findings reveal that the BSB Mobile application positively influences customer satisfaction by decreasing wait times and improving transaction accuracy. However, it also highlights persistent issues with network connectivity and application usability. The study concludes that while the BSB Mobile application contributes to improved customer satisfaction and operational efficiency, continuous enhancements are required to address these technical challenges. The main implication of this research is that Mobile Banking can significantly boost banking operations, provided that technological reliability and effective user training are prioritized to overcome existing limitation.
Co-Authors ADELIA Apandi Lestari , Intan Fuji Rianawati, Dian Sulaiman Helmi Trisninawati