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All Journal Jurnal Manajemen Informasi dan Administrasi Kesehatan Journal of Health Policy and Management COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Mahqfiroh, Juliatul
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Medicine & Pharmacology Public Health Social Sciences

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Analisis Kepuasan Masyarakat terhadap Pelayanan Rumah Sakit Umum Daerah R.A. Basoeni, Kabupaten Mojokerto Berdasarkan Ulasan di Google Maps Review Mahqfiroh, Juliatul; Yuliaty, Farida
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 7 No. 2 (2024): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v7i2.5805

Abstract

Online review becomes more and more crucial in this rapidly evolving era. It is also play a significant role in influencing the decision making in healthcare service field. These online reviews provides a novel insight in how people are able to access, assess, and finally choose which healthcare facility to prefer to use. This study aims to analyze the online reviews and ratings made by the consumers available in Google Maps Review of Rumah Sakit Umum Daerah (RSUD) R.A. Basoeni Kabupaten Mojokerto, East Java. This study focuses in assessing the ratings and frequent keywords in the reviews which were made between 2019 and 2024. Rating 1 and 2 represent the negative reviews, 3 represent neutral, and 4 and 5 represent positive reviews. Negative reviews assessment showed the main user’s complaints include queue management, staff attitude, and the inadequate cleanliness of the facilities in RSUD RA. Basoeni. Positive reviews assessment highlighted the fast, friendly and professional services. This study emphasizes the need for hospital management to respond to reviewer complaints by improving the quality of facilities and providing training for staff as a means of increasing user satisfaction.
Assessing Inequality in Health Service Accessibility Based on Hospital Distribution in Indonesia Mahqfiroh, Juliatul; Kosasih
Journal of Health Policy and Management Vol. 10 No. 3 (2025)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26911/thejhpm.2025.10.03.01

Abstract

Background: The distribution of health facilities is an essential indicator to improve public health services in Indonesia. However, the country’s archipelagic geography and uneven population density create challenges in ensuring equal access. This study aimed to analyze hospital distribution in Indonesia based on provinces and main islands to evaluate inequality in health service accessibility. Subjects and Method: A comparative descriptive study was conducted using secondary data. Hospital data were obtained from the Hospital Information System (SIRS) of the Ministry of Health (2024), and population data were retrieved from the Central Statistics Agency (BPS) report (2023). A total of 3,209 hospitals were identified across 38 provinces and grouped into seven island clusters: Java, Sumatra, Sulawesi, Kalimantan, Papua, Maluku, and Bali–Nusa Tenggara. The population-to-hospital ratio was calculated, and hospital distribution was further analyzed by province, island, and hospital class. Results: Java accounted for the largest number of hospitals (1,622) due to its high population and better infrastructure. In contrast, Eastern regions such as Papua (73) and Maluku (53) showed limited availability. Inequalities were also found in hospital classes, where advanced hospitals (Class A and B) were concentrated in Java, while peripheral regions were dominated by Class C and D facilities. This disparity forces residents in remote areas to travel long distances for adequate care. Conclusion: Unequal hospital distribution highlights the urgent need for equitable health infrastructure development and strategic resource allocation policies to ensure fair access to health services across Indonesia.
Pemanfaatan Clinical Decision Support System untuk Mencegah terjadinya Medical Error Singgih, Hd; Yolanda, Ivana; Mahqfiroh, Juliatul; Andrean Syahridho, Muhammad; Galen Fauza, Rudof; Paramarta, Vip
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 3 No. 10 (2024): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v3i11.1220

Abstract

Kesalahan medis merupakan masalah yang serius dalam industri kesehatan yang dapat menyebabkan dampak negatif terhadap pasien, tenaga medis, dan sistem kesehatan secara keseluruhan. Untuk mengatasi tantangan ini, pengembangan sistem pendukung keputusan klinis (Clinical Decision Support System/CDSS) telah menjadi fokus penelitian yang signifikan. Penelitian ini bertujuan untuk mengevaluasi pemanfaatan CDS dalam mencegah terjadinya kesalahan medis. Metode penelitian yang digunakan adalah penelitian literatur. Penelitian literatur dilakukan dengan melakukan pencarian di database ilmiah untuk mengidentifikasi penelitian terkait pemanfaatan CDS dalam mencegah kesalahan medis. Sementara itu, studi kasus dilakukan di sebuah rumah sakit terkemuka, di mana implementasi CDS dievaluasi dalam konteks penggunaannya oleh tenaga medis. Hasil penelitian menunjukkan bahwa pemanfaatan CDS dapat secara signifikan mengurangi risiko kesalahan medis melalui berbagai mekanisme, termasuk pemberian saran diagnostik yang tepat waktu, peringatan terhadap interaksi obat yang berpotensi berbahaya, serta panduan pengobatan berbasis bukti. Selain itu, penelitian ini juga mengidentifikasi beberapa faktor yang mempengaruhi efektivitas implementasi CDS, seperti integrasi dengan sistem informasi kesehatan yang sudah ada, pelatihan yang memadai bagi pengguna, dan dukungan dari pimpinan rumah sakit. Kesimpulannya, pemanfaatan CDS memiliki potensi besar dalam mencegah terjadinya kesalahan medis dan meningkatkan keselamatan pasien. Namun, untuk mencapai potensi penuhnya, diperlukan upaya yang terkoordinasi antara penyedia layanan kesehatan, pengembang teknologi, dan regulator dalam mengatasi tantangan implementasi dan memastikan integrasi yang efektif dengan praktik klinis sehari-hari.  
Co-Authors Andrean Syahridho, Muhammad Farida Yuliaty Galen Fauza, Rudof Kosasih Singgih, Hd Vip Paramarta Yolanda, Ivana