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All Journal Journal of Student Research Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik
Zahra Aisha Febrila
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Kepemimpinan dan Motivasi : Tinjauan Literatur tentang Pengaruhnya terhadap Kinerja Karyawan Susan Febriantina; Jonathan Nofaomasi Daeli; Khalizah Alfi Fadhliyah; Ulayya Antania Hanjani; Zahra Aisha Febrila
Journal of Student Research Vol. 3 No. 5 (2025): Journal of Student Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jsr.v3i1.3505

Abstract

This research aims to identify factors that significantly influence employee performance and formulate strategies to improve it. This research was conducted through a comprehensive literature study of various studies related to employee performance. The main focus of this research is on internal factors such as motivation, leadership, and organizational culture, as well as external factors such as technology and changes in the business environment. The research results show that employee performance is influenced by various interrelated factors. Motivation, both intrinsic and extrinsic, is a key factor that encourages employees to achieve optimal performance. Effective leadership, especially transformational and democratic leadership styles, also has an important role in improving performance. In addition, a positive organizational culture, conducive work environment, and appropriate use of technology can increase employee productivity and job satisfaction. To improve employee performance, organizations need to create a supportive and motivating work environment. This can be done by implementing various strategies, such as providing ongoing training and development, implementing a fair and transparent compensation system, building positive interpersonal relationships, and providing sufficient autonomy to employees. Apart from that, organizations also need to pay attention to external factors such as technological changes and evolving market dynamics.
Analisis Pengelolaan Informasi Digital Pelayanan Publik pada PT. XYZ Zahra Aisha Febrila; Marsofiyati Marsofiyati; Ervina Maulida
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 3 No. 2 (2026): Juni: Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v3i2.1841

Abstract

This study aims to analyze digital information management and the barriers to the flow of information between work units that affect the achievement of Service Level Agreements (SLAs) at PT. XYZ. This study employed qualitative research methods such as observation, interviews, and documentation. Based on the findings, information management is now digital-based and supported by structured business processes. However, its implementation remains suboptimal due to limited system integration and a lack of coordination among work units. The main barriers identified include delays in information delivery, weak coordination, and low awareness among human resources regarding the importance of timeliness in handling reports. These conditions result in delays in service completion, a backlog of work, and the failure to consistently meet SLA targets. Therefore, optimization efforts are needed through enhancing human resource competencies, strengthening coordination and communication, consistently applying SOPs, and utilizing an automated notification system to improve efficiency and service quality.
Co-Authors Ervina Maulida Jonathan Nofaomasi Daeli Khalizah Alfi Fadhliyah Marsofiyati Marsofiyati Susan Febriantina Ulayya Antania Hanjani