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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) Journal of Advanced in Information and Industrial Technology (JAIIT)
Ulyanti
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Physics

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The Influence of System Quality, Information Quality and Service Quality on E-Learning User Satisfaction at UIN Walisongo Semarang Ulyanti; Syaiful Bakhri; Salsabilla, Imelia Sahda
Journal of Advances in Information and Industrial Technology Vol. 8 No. 1 (2026): May
Publisher : LPPM Telkom University Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52435/jaiit.v8i1.646

Abstract

State Islamic University (UIN) Walisongo Semarang uses the e-learning system as an online learning support, but students still face obstacles such as system errors, slow access, and data that is not updated. This study aims to analyze the influence of system quality, information quality, and service quality on user satisfaction using the DeLone and McLean models. The quantitative method was used through the distribution of questionnaires to 97 students of the 2020 cohort, and the data were analyzed using SmartPLS 3. The results showed that the quality of the system had no significant effect (t = 0.658; p > 0.05), the quality of service was also insignificant (t = 1.539; p > 0.05), while the quality of information had a significant effect on user satisfaction (t = 2.853; p < 0.05). This research contributes to the understanding of the factors that determine the success of e-learning, as well as provides practical implications in the form of the need to improve system stability, improve information features, and strengthen technical services to improve the student learning experience.
A Menilai Sistem E-learning di Perguruan Tinggi Islam di Jawa Tengah dan Yogyakarta Menggunakan DeLone & McLean dan Model Penerimaan Teknologi Sutiyono, Agus; Bakhri, Syaiful; Ulyanti; Ningsih, Dewi Rahayu; Syukur, Fatah
Jurnal Penelitian Pendidikan IPA Vol 10 No 12 (2024): December
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v10i12.8790

Abstract

This study investigates the effectiveness of e-learning at Islamic universities in Central Java and Yogyakarta using Technology Acceptance Model (TAM) and the DeLone and McLean. It employs variables from both models, including system quality, net benefits, service quality, user satisfaction, perceived ease of use, and intention to use. Data were collected through questionnaires distributed to 250 students from these universities. The research utilizes a quantitative approach and applies proportional random sampling, analyzed with SmartPLS version 3 software. The findings are as follows: (1) Intention to use positively impacts net benefit, with a t-statistic of 1.982 (greater than 1.96) and a p-value of 0.048 (less than 0.05); (2) Perceived ease of use significantly influences intention to use, with a t-statistic of 15.996 (greater than 1.96) and a p-value of 0.000 (less than 0.05); (3) Service quality has a significant effect on user satisfaction, indicated by a t-statistic of 4.221 (greater than 1.96) and a p-value of 0.000 (less than 0.05); (4) System quality also significantly affects user satisfaction, with a t-statistic and p-value of 11.621 which is more than 1.96 and 0.000 which is less than 0.05; (5) Finally, user satisfaction has a significant influence on net benefits, as indicated by a t-statistic and p-value of 14.630 which is more than 1.96 and 0.000 which is less than 0.05.
Co-Authors Agus Sutiyono Dewi Rahayu Ningsih Fatah Syukur, Fatah Salsabilla, Imelia Sahda Syaiful Bakhri