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All Journal Global Leadership Organizational Research in Management Aksi Kita: Jurnal Pengabdian Kepada Masyarakat
Sabrina Malakiano
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Analisis Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Mie Gacoan Cikarang Dela Dewi Permata; Sabrina Malakiano; Muhammad Sadam; Ega Radiansyah; Daffa Nur Syahidah
Global Leadership Organizational Research in Management Vol. 3 No. 1 (2025): Global Leadership Organizational Research in Management
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/glory.v3i1.2027

Abstract

This study aims to analyze the impact of product quality and service quality on customer satisfaction at Mie Gacoan Cikarang. The identified problem in this study is how these two factors influence customer experience and loyalty to the restaurant. This research uses a descriptive qualitative method with a case study approach, where data was collected through in-depth interviews with customers and direct observations at the location. Based on the analysis, product quality, including taste, texture, and consistency, has a significant impact on customer satisfaction, with 80% of respondents expressing satisfaction with the products offered. Additionally, service quality, which includes speed, efficiency, and staff friendliness, also plays an important role in creating a positive experience for customers. The results of this study indicate that improving both product and service quality directly contributes to customer satisfaction and has the potential to increase customer loyalty. These findings provide recommendations for Mie Gacoan Cikarang management to maintain and enhance product and service quality in order to strengthen customer attraction and loyalty.
Sosialisasi Budaya Gemar Menabung Sejak Dini di Sekolah Dasar Negeri Cibarusah Jaya 02 Dimas Farijal; Ananda Putri Raya; Ulfiyanti; Novia Yunistira; Nia Agustin; Shinta Devi; Sabrina Malakiano; Dela Dewi Permata; Etty Zuliawati Zed; Gina Nopiyanti
Aksi Kita: Jurnal Pengabdian kepada Masyarakat Vol. 1 No. 4 (2025): AGUSTUS
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/xw9xr818

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan pengetahuan, sikap, dan perilaku menabung siswa sekolah dasar melalui sosialisasi budaya gemar menabung. Program dilaksanakan di dua Sekolah Dasar Negeri di Desa Cibarusah Jaya, Kecamatan Cibarusah, Kabupaten Bekasi, pada 26 Juli–30 Agustus 2025, bertepatan dengan pelaksanaan Kuliah Kerja Nyata. Partisipan terdiri dari 80 siswa kelas IV dan V yang telah mengikuti program menabung sekolah minimal selama tiga bulan terakhir, serta enam guru yang terlibat dalam pengelolaan program. Metode pelaksanaan menggabungkan ceramah interaktif, permainan edukatif, simulasi praktik menabung, dan lomba menabung antar-kelas. Evaluasi dilakukan melalui pre-test dan post-test, observasi, serta wawancara dengan guru dan orang tua. Hasil menunjukkan peningkatan signifikan pada pemahaman siswa mengenai manfaat menabung (dari 37,5% menjadi 86,25%) dan kemampuan membedakan kebutuhan serta keinginan (dari 45% menjadi 90%). Jumlah siswa yang menabung secara rutin juga meningkat dari 55% menjadi 88,75%, dengan total tabungan terkumpul sebesar Rp 5.460.000,- selama lomba. Keberhasilan program dipengaruhi oleh metode pembelajaran interaktif, dukungan guru dan orang tua, serta adanya unsur kompetisi. Program ini direkomendasikan menjadi kegiatan rutin sekolah untuk membentuk kebiasaan finansial positif sejak dini.
Co-Authors Ananda Putri Raya Daffa Nur Syahidah Dela Dewi Permata Dimas Farijal Ega Radiansyah Etty Zuliawati Zed Gina Nopiyanti Muhammad Sadam Nia Agustin Novia Yunistira Shinta Devi Ulfiyanti