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Evaluasi Ketersediaan Shelter Rumah Aman Dalam Mewujudkan Kota Layak Anak Di Kota Surabaya Devy Pramudiana, Ika; Octafiani, Putri; Roekminiati, Sri
Irpia : Jurnal Ilmiah Riset dan Pengembangan Volume 9 Nomor 4
Publisher : Institut Riset dan Pengembangan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71040/irpia.v9i11.271

The city of Surabaya has been selected as a Child-Friendly City since 2014. However, cases of violence against children in the city of Surabaya are still relatively high compared to neighboring cities. The purpose of this study is to describe and analyze data which includes: 1) The performance of the Child-Friendly City policy in preventing and overcoming cases of child violence; and 2) What factors support and hinder the implementation of the Child-Friendly City policy. This research was conducted using evaluation elements from William N. Dunn, namely effectiveness, efficiency, adequacy, alignment, responsiveness, and accuracy. This study uses the analysis method according to Miles & Huberman, namely data reduction, data presentation, and drawing conclusions or verification. This research uses a qualitative approach, data collection techniques based on interviews, documentation, and observations. The results of this study show that the evaluation of the Child-Friendly City policy has gone quite well, which can be seen from 6 elements. The first is effectiveness, the Child-Friendly City policy program has been effective with the support of a safe house shelter construction program as a place for children who are facing the law. The second is efficiency, the strategy that has been carried out by the DP5A is to make regional regulations to support the program and also the safe house shelter program is free of charge. The third is adequacy, judging from the many programs that support this Child-Friendly City policy, such as PUSPAGA, Safe House Shelter, and others. Fourth, namely leveling, for socialization there are several supporting programs that not many people know about, such as safe house shelters because this program is secret. Then for socialization from DP5A, it continues to contribute to the agencies in the city of Surabaya. The fifth is responsiveness, which can be seen from the crowded children's homes and the increasing number of child-friendly schools. Sixth, the stipulation that the Child-Friendly City policy can reduce the number of violence in the city of Surabaya. However, there are inhibiting factors such as the lack of socialization to the public about what are the supporting programs of this policy and there are still some mischievous individuals in their duties, thus causing several small problems. The author's suggestion for the city of Surabaya is to continue to socialize the community so that the public knows about this policy and also so that the younger generation can also contribute to the implementation of this program.

Analisis Kualitas Pelayanan Pengaduan Online Melalui Sistem Whatsapp Peduli Wong Cilik Di Dinas Sosial Kabupaten Sidoarjo Devy Pramudiana, Ika; Arinda, Tata Novia; Kamariyah, Sri
Irpia : Jurnal Ilmiah Riset dan Pengembangan Volume 9 Nomor 4
Publisher : Institut Riset dan Pengembangan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71040/irpia.v9i11.270

Si Whapik is a service system through WhatsApp for all types of services provided by the Sidoarjo Regency Social Service, if residents experience problems in using other service applications, such as Si Praja, or cannot take care of directly to the Social Service due to emergency conditions, by sending document files through whatsApp. This study aims to explore the analysis and obstacles that arise during the complaint service process through Si Whapik available at the Sidoarjo Regency Social Service. The research method applied is a qualitative descriptive method, with data collection through interviews, observations, and documentation. The theory of public service quality using five service indicators, namely: Tangible, Reability, Assurance, Responsiveness, and Emphaty is used as a reference framework for data collection. The results of the study show that the complaint service through Si Whapik at the Sidoarjo Regency Social Service has been fulfilled with the existence of complaint services through Si Whapik people do not need to go far to the Sidaorjo Regency Social Service to carry out services, but there are still obstacles experienced by Regency Social Service officers, namely in the facilities and infrastructure and the flow of complaint service mechanisms. However, the obstacles that arise in the complaint service process through Si Whapik can be overcome properly by the officers. This is an added value for Si Whapik's complaint service and at the same time contributes to improving the overall quality of service.

Efektivitas Implementasi Aplikasi SIMAYA oleh Bapenda Kabupaten Lamongan dalam Meningkatkan Pelayanan Pajak Bumi dan Bangunan Perkotaan dan Perdesaan Kuswanto, Andri; Widyawati; Dwijosusilo, Kristyan; Devy Pramudiana, Ika
Majalah Ilmiah "CAHAYA ILMU" Vol 7 No 2 (2025): MAJALAH ILMIAH CAHAYA ILMU
Publisher : STIA Pembangunan Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37849/mici.v7i2.462

Penelitian ini bertujuan untuk menganalisis efektivitas implementasi aplikasi SIMAYA yang diterapkan oleh Bapenda Kabupaten Lamongan dalam meningkatkan pelayanan Pajak Bumi dan Bangunan (PBB) di wilayah perkotaan dan perdesaan. Penelitian ini menggunakan pendekatan kualitatif, dengan pengumpulan data melalui wawancara dengan Kepala Bapenda, petugas lapangan, serta wajib pajak di wilayah tersebut. Hasil penelitian menunjukkan bahwa implementasi aplikasi SIMAYA memberikan dampak positif dalam meningkatkan pelayanan PBB, meskipun masih ada tantangan dalam hal pemahaman masyarakat terhadap penggunaan aplikasi ini, terutama di wilayah perdesaan. Sekitar 60% masyarakat di perkotaan sudah memahami dasar penggunaan aplikasi SIMAYA, namun hanya 50% masyarakat di perdesaan yang merasa terbantu oleh aplikasi ini. Meskipun demikian, aplikasi ini berhasil mempercepat proses verifikasi dan pembayaran PBB, dengan ketepatan waktu mencapai 85%. Keberhasilan ini menunjukkan bahwa aplikasi SIMAYA dapat meningkatkan efisiensi dan transparansi dalam pengelolaan pajak, masih diperlukan perbaikan di aspek pelatihan dan pendampingan. Kesimpulan dari penelitian ini adalah bahwa aplikasi SIMAYA telah memberikan perubahan dalam pelayanan PBB, terutama dalam hal kemudahan akses informasi dan pembayaran yang lebih cepat.

COLLABORATION-BASED PUBLIC SERVICES: THE ROLE OF THE SURABAYA CITY CIVIL SERVICE POLICE UNIT AND LOCAL STAKESHOLDERS IN SUKOLILO DISTRICT Arif Fitriansyah , Dimas; Roekminiati, Sri; Devy pramudiana, Ika; Pramono , Sapto
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

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This research examines cooperative public service practices involving the Municipal Police (Satpol PP) of Surabaya City and local stakeholders in the Sukolilo District, emphasizing the mapping of the collaboration network, evaluating coordination mechanisms, and identifying challenges and effective strategies that can enhance the execution of local policies. Employing a descriptive qualitative method, data were gathered via in-depth interviews, participatory observations, and document analysis, then analyzed through thematic analysis to uncover interaction patterns, role allocation, and collaborative governance dynamics at the community level. The results indicate that the collaboration network includes governmental bodies, community leaders, local units, business representatives, and security organizations, though the level of interaction and frequency differ by region. Coordination mechanisms function via official platforms and online communication channels; however, issues remain, such as overlapping authorities, uneven information distribution, and restricted human resources. Notwithstanding these challenges, a number of best practices arise, including the utilization of digital communication tools for swift responses, engagement of community leaders in resolving conflicts, and the implementation of collaborative enforcement strategies. The research highlights the necessity to bolster collaborative governance frameworks, improve cross-sectoral capacity development, and standardize coordination methods to enhance the efficiency of public service delivery. This study enhances collaborative governance frameworks in urban settings and provides policy suggestions to strengthen partnership-driven public services.

INCLUSIVE BANKING SERVICE TRANSFORMATION STRATEGY TO INCREASE CUSTOMER LOYALTY AT BRI SIDOARJO BRANCH Fadli Arwan , Dio; Sholichah , Nihayatus; Patria W , Dandy; Devy Pramudiana, Ika
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

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This study explores public and financial service dynamics in Sidoarjo Regency through two lenses: flood mitigation in Krian District and inclusive banking at Bank BRI. Both sectors face challenges in transitioning from rigid frameworks to adaptive, human-centric ecosystems. Methodologically, this research employs a qualitative descriptive approach. In the first context, findings indicate that synergy between the Environmental Office (DLH) and Disaster Management Agency (BPBD) is rooted in trust-building and data transparency. However, systemic hurdles like budgetary rigidity and jurisdictional ambiguity regarding central government rivers (BBWS) hinder optimal resource sharing. Parallelly, Bank BRI Sidoarjo enhances customer loyalty through "hybrid banking," integrating digital efficiency with high-touch human interaction. The roles of "Mantri" and "Digital Advisors" create emotional loyalty, proving that empathy remains vital amidst digitalization. Both studies conclude that technological advancement reaches peak effectiveness only with institutional frameworks prioritizing human empathy and integration. The research recommends formalizing integrated SOPs and issuing local regulations, such as a Regent Regulation, to provide a legal umbrella for administrative flexibility. This ensures sustainable, inclusive service delivery for the Sidoarjo community.

COLLABORATIVE GOVERNANCE: SYNERGY OF ENVIRONMENTAL AGENCY AND BPBD IN FLOOD MITIGATION IN KRIAN DISTRICT Muslimin; Mustofah , Amirul; Haryati , Eny; Devy Pramudiana, Ika
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

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This research analyzes the synergy between the Environmental Office (DLH) and the Regional Disaster Management Agency (BPBD) in flood mitigation in Krian District, Sidoarjo, through Collaborative Governance. Krian faces annual flood risks due to land-use changes and high sedimentation. Methodologically, this study employs a qualitative descriptive approach with a case study design. Data were collected through in-depth interviews, observation, and documentation, then analyzed using the Miles, Huberman, and Saldana interactive model. The findings indicate that collaboration has successfully transformed inter-institutional relationships into a synergistic ecosystem. Trust-building and data transparency have minimized "sectoral egos," where DLH utilizes BPBD’s vulnerability mapping for drainage maintenance. Integrated field actions have achieved "small wins" by reducing inundation duration in public areas. However, systemic hurdles remain, including budgetary rigidity and jurisdictional ambiguity regarding rivers under central government authority. Different organizational paces also create response gaps. The study concludes that this collaboration must transition from ad-hoc agreements to a legalized framework. Recommendations include issuing a Regent Regulation for budget flexibility and creating an integrated real-time dashboard to synchronize preventive flood mitigation actions.

ANALYSIS OF COMMUNITY COMPLAINT HANDLING RESPONSIVENESS AS A STRATEGY FOR IMPROVING PUBLIC SERVICE QUALITY AT THE CIVIL SERVICE POLICE UNIT OF SUKOLILO DISTRICT, SURABAYA CITY Zulianingsih, Nur; Devy Pramudiana, Ika; Roekminiati, Sri; Pramono, Sapto
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

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Modern public services increasingly emphasize high responsiveness. However, the Civil Service Police Unit (Satpol PP) of Sukolilo District faces significant challenges in managing public complaints due to the high dynamics of public order disturbances in an area with dense socio-economic activity. This study aims to analyze the responsiveness of complaint handling as a fundamental strategy for improving the quality of public services, and to identify determinant factors that hinder the effectiveness of service recovery mechanisms at the district level. Employing a qualitative approach with a case study design, the research explores the dynamics of street-level bureaucracy. Data were collected through in-depth interviews with structural officials, field officers, and reporting citizens, complemented by participatory observation of service processes and a review of Standard Operating Procedure (SOP) documents. The analysis integrates service quality and complaint management theories to examine the dimensions of responsiveness and procedural reliability within the law enforcement ecosystem. The findings indicate that officers’ responsiveness remains suboptimal, as the actual average response time frequently exceeds the 1×24-hour standard due to resource constraints and the exercise of discretion that tends to be reactive to social media pressure (viral-based response). The service recovery mechanism is still partial and does not consistently address root causes, directly contributing to stagnant levels of public satisfaction. The study concludes that systemic transformation is essential, recommending real-time integration of digital complaint channels with patrol units and the adoption of a collaborative approach based on community participation to achieve adaptive and accountable services.

THE EFFECTIVENESS OF STREET VENDOR GUIDANCE PROGRAM BY THE CIVIL SERVICE POLICE UNIT OF GRESIK REGENCY BASED ON GOOD GOVERNANCE PERSPECTIVE Rohman, Fatqur; Dwijosusilo, Kristyan; Devy Pramudiana, Ika
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

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This study aims to analyze the effectiveness of the street vendor (PKL) guidance program by the Civil Service Police Unit (Satpol PP) of Gresik Regency based on good governance perspective and to identify supporting and inhibiting factors of program effectiveness. The research employs a qualitative method with a descriptive approach. Data collection was conducted through in-depth interviews with eight informants consisting of Satpol PP officials, village head, street vendors, and community members. Data analysis used Miles and Huberman's interactive model which includes data reduction, data display, and conclusion drawing. The theoretical framework used is program effectiveness theory from Duncan in Steers (1985) and good governance principles from UNDP (1997). The results show that the effectiveness of the street vendor guidance program is fairly good with target coverage reaching 73.6% and street vendor compliance rate of 60.4%. The implementation of transparency, accountability, responsiveness, and rule of law principles has been running well, however the participation principle still needs improvement. Supporting factors include regulatory support, inter-agency coordination, humanistic approach, and existence of street vendor associations. Inhibiting factors include limited relocation sites, limited resources, suboptimal compliance rates, and limited street vendor participation. The study recommends enhancing street vendor participation in policy formulation and providing more economically viable relocation sites.

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