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All Journal Journal Of Management Science (JMAS) Creative Research Management Journal Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Jurnal Pajak dan Bisnis (Journal of Tax and Business)
Syahputra, Rico
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Journal : Journal Of Management Science (JMAS)

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The Influence of service quality on customer trust through the perceived value of Bank Syariah in Langsa City Syahputra, Rico
Junal Ilmu Manajemen Vol 7 No 1 (2024): January: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v7i1.368

Abstract

Banks have an important meaning for the economy. This research aims to determine the influence of service quality on trust through perceived value in Islamic banks. In this research, nonprobability sampling was used with the data collection method using the purposive sampling method. The population in this study were all residents of Langsa City who had savings at BS. The sample in this study was 100 people and analyzed the data using SEM-PLS. The research results show that service quality and perceived value have a positive and significant effect on trust. Perceived value successfully mediates the relationship between service quality and trust.
Co-Authors Anisha Hardianti, Anisha Dewi Rosa Indah, Dewi Rosa Dhian Rosalina, Dhian Imam Gunanjar Junaida, Erni Maulidan, Rahmat Ridwan Verinanda, Muhammad Sari, Maya Rizki Verinanda, Muhammad Ridwan Ziaul Maula, Ziaul Zubir, Zubir