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All Journal Journal of Management and Social Sciences Wissen: Jurnal Ilmu Sosial dan Humaniora
M Khairul Anwar
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Social Sciences Transportation

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Optimalisasi Kualitas Layanan pada Kantor Pengawasan dan Pelayanan Bea dan Cukai Sidoarjo Melalui Penerapan Digitalisasi Sistem CEISA Danis Andrianto; Aris Sunarya; Ika Devy Pramudiana; M Khairul Anwar; Kresna Adhi Prahmana Putra
Journal of Management and Social Sciences Vol. 4 No. 1 (2025): Journal of Management and Social Sciences
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar Jl. Sumba no 46, Kota Makassar, Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimas.v4i1.1738

Abstract

This study aims to analyze the impact of implementing the CEISA (Customs and Excise Information System and Automation) on service quality at the Customs and Excise Office in Sidoarjo using the service quality theory by Parasuraman, Zeithaml, and Berry. Employing a qualitative method, data were collected through interviews with users and system operators. The findings indicate that CEISA improves service efficiency, reliability, and security, with 85% of users stating that the infrastructure is adequate and 82.5% confident in data security. However, technical issues and resistance to change remain key challenges. Recommendations include improving infrastructure, providing continuous training, and enhancing data security to improve service quality and the institution's positive image.
Analysis of the Effectiveness of the MSME Empowerment Program in Madura Regency in Improving Community Welfare Matiniri Matiniri; Kristyan Dwijosusilo; Ika Devy Pramudiana; M Khairul Anwar
WISSEN : Jurnal Ilmu Sosial dan Humaniora Vol. 3 No. 1 (2025): Februari : WISSEN : Jurnal Ilmu Sosial dan Humaniora
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/wissen.v3i1.662

Abstract

This study analyzes the effectiveness of the MSME empowerment program in Madura Regency in improving community welfare. Empowerment programs that include entrepreneurship training, access to capital through People's Business Credit (KUR), and business assistance show positive results in increasing the capacity of business actors. Based on survey data, most of the program participants experienced an improvement in business management and marketing skills. The positive impact was also seen in the increase in average household income by 30% and the opening of new jobs. However, challenges remain, especially related to the equitable distribution of benefits in rural areas, low digital literacy, and program sustainability. This study uses a quantitative approach with a survey method, supported by the Theory of Change theory to analyze the impact of programs on socio-economic changes in the community. The results of the study show that the empowerment of MSMEs makes a real contribution to the welfare of the community, although continuous evaluation is needed to ensure the sustainability and equitable distribution of program benefits throughout the Madura Regency area. By strengthening the synergy between the government, financial institutions, and local communities, it is hoped that the impact of MSME empowerment can be more optimal.
Co-Authors Aris Sunarya Danis Andrianto Ika Devy Pramudiana Kresna Adhi Prahmana Putra Kristyan Dwijosusilo Matiniri Matiniri