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All Journal Journal of Hospital Administration and Management (JHAM) Awal Bros Journal of Community Development
Natasya, Hanna Zarah
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health Social Sciences

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ANALISIS KUALITAS PELAYANAN VAKSINASI COVID-19 TERHADAP KEPUASAN PESERTA VAKSINASI DI PUSKESMAS LIRIK KABUPATEN INDRAGIRI HULU Natasya, Hanna Zarah; Handoko, Bobi; Tonis, Marian
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.281

Abstract

In Indonesia, the implementation of vaccination has been carried out according to presidential instructions through Presidential Decree No. At Pukesmas Lirik Indragiri Hulu Regency, the implementation of the Covid-19 vaccination has been carried out, but there are still complaints about the registration flow, waiting room, queues that are not in accordance with arrivals and have not prioritized the elderly in queues and post-vaccination administration that is not in line with the queue. The purpose of the study was to determine the performance of officers, the level of satisfaction of Covid-19 vaccination patients, and the effect of service quality and patient satisfaction. This research uses quantitative research with descriptive method, conducted at Puskeamas Lirik Indragiri Hulu Regency with 98 respondents, namely patients who have vaccinated adults 26-45 years. The research was carried out by observation, data collection, and questionnaires. Data analysis in this study used univariate analysis, bivariate analysis, validity test, reliability test, normality test, and linearity test. Data processing using SPSS 16.0 data processing application. The results obtained based on the data processing in this study indicate that the quality of service has a positive and significant effect on patient satisfaction which is strengthened by the test results which show that it is supported by the linearity test which produces a linearity significance value of 0.000 < 0.05 obtained from data processing through the application SPSS 16.0 .
PENGARUH PENYULUHAN TERHADAP PERSEPSI MASYARAKAT TENTANG PENTINGNYA PENGGUNAAN BPJS DI WILAYAH KERJA PUSKESMAS TENAYAN RAYA Yuliana, Anastasya Shinta; Aditya, Frigita Selly; Natasya, Hanna Zarah; Annisa
Awal Bros Journal of Community Development Vol 3 No 1 (2022): Jurnal Pengabdian Masyarakat : Awal Bros
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/abjcd.v3i1.126

Abstract

All Indonesian residents are required to become participants in the health insurance managed by BPJS, including foreigners who have worked for at least six months in Indonesia and have paid contributions. The Social Security Administering Body (BPJS) is a legal entity that was established to administer the health insurance program starting operational on January 1, 2014. The public's lack of understanding of the use of BPJS and the BPJS registration process is a challenge to the perception of counseling. In this article, the author describes outreach activities to the community that have been carried out to increase public understanding of BPJS. The counseling activity was carried out at the Basyirul Amin Mosque, Kulim District which was attended by the community in the working area of the Tenayan Raya Health Center using lecture, discussion and question and answer methods. The public perception of the importance of using BPJS is very complicated and difficult to reach by the lower middle class and the community considers the BPJS registration process to be very difficult to understand. As for the results of this community activity, the community understands the importance of the purpose of using BPJS and the BPJS registration flow and the community in making good use of BPJS.
Co-Authors Aditya, Frigita Selly ANASTASYA SHINTA YULIANA Annisa Bobi Handoko Marian Tonis