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All Journal Jurnal Ilmu Sosial dan Politik (JISPOL) Analogi Journal Of Social And Political Sciences
Sonia Nurprameswari
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Religion Humanities Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Pola Komunikasi keluarga Dengan Work Life Pada Karyawan Bank Syariah Indonesia Angel Anandita; Eraskaita Ginting; Sonia Nurprameswari
ANALOGI Jurnal Ilmu Sosial dan Humaniora Vol 3 No 1 (2025)
Publisher : Universitas Muhammadiyah Klaten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61902/analogi.v3i1.1462

Abstract

Work life balance is the ability to balance work with personal life to achieve a good quality of life. Imbalances can trigger stress, family conflicts, and mental health disorders. Factors such as time management, stress management, workload, and social demands contribute to this balance. The purpose of this study is to find out how the pattern of family communication with work-life balance in employees of Bank Syariah Indonesia Sudirman Palembang Branch Office. This study uses a qualitative method with a phenomenological approach. This study uses the role theory developed by Ralph Linton in 1936, the informants in this study are 10 informants. The results of the study showed that the informants tried to maintain a balance by prioritizing family at important times. Family communication patterns in managing work-life balance are reflected through proactive communication, the use of technology, and quality time together. Informants maintain emotional connections by involving families in time-related decision-making, informing families if work requires extra time, and spending time together outside of work hours. This strategy is in line with role theory, which emphasizes the importance of effective communication and time management to reduce conflict, maintain balance, and support the psychological and social well-being of employees. The results of this study have important implications for employees, companies, and families in supporting work-life balance. Companies, especially Bank Syariah Indonesia Sudirman Palembang Branch Office, can consider policies that support work flexibility, workload management, and employee welfare programs to reduce stress and increase productivity.
POLA KOMUNIKASI ORGANISASI DALAM MENINGKATKAN MOTIVASI KERJA KARYAWAN DI DIVISI LAYANAN DAN KEPESERTAAN PT TASPEN PERSERO KC PALEMBANG Muhaimin, Fahrul muhaimin; Sonia Nurprameswari
Journal Of Social And Political Science Vol. 2 No. 1 (2025): EDISI APRIL 2025
Publisher : CV. Cendikiawan Muda Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70656/jsaps.v2i1.104

Abstract

Penelitian ini bertujuan untuk memahami dan mengevaluasi pola komunikasi organisasi yang digunakan di Divisi Layanan dan Kepesertaan PT TASPEN (Persero) Kantor Cabang Palembang, serta dampaknya terhadap motivasi karyawan. Penelitian ini dilakukan dengan metode kualitatif, menggunakan wawancara mendalam, observasi, dan studi dokumentasi sebagai teknik pengumpulan data. Temuan menunjukkan bahwa pola komunikasi organisasi berbasis komunikasi rantai mampu meningkatkan motivasi karyawan melalui penciptaan hubungan yang saling percaya dan keterbukaan. Implementasi pola komunikasi rantai ini diatur berdasarkan sistem penyampaian pesan yang terstruktur di divisi tersebut. Namun, terdapat hambatan seperti salah penafsiran pesan oleh penerima dan perbedaan persepsi da lam interpretasi pesan, yang umumnya terjadi karena pengalaman kerja yang lama. Untuk mengatasi masalah ini, diterapkan solusi berupa komunikasi dua arah agar karyawan baru tidak mengalami kesalahan dalam memahami pesan. Penelitian ini menekankan pentingnya strategi komunikasi yang efektif dalam menciptakan lingkungan kerja yang positif dan produktif. Hasil penelitian ini memberikan panduan penting bagi manajer dan karyawan untuk mengembangkan kebijakan komunikasi yang mendukung peningkatan motivasi dan kinerja dalam organisasi.
Strategi Public Relations dalam Mengatasi Reputasi Negatif Perusahaan Umum Daerah Tirta Musi Palembang Brillian Akbar Algiffari; Taufik Akhyar; Sonia Nurprameswari
Jurnal Ilmu Sosial Dan Politik Vol. 5 No. 2 (2025): Edisi Desember 2025
Publisher : LPPM Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51622/jispol.v5i2.3250

Abstract

Perumda Tirta Musi Palembang is facing a reputation crisis triggered by repeated disruptions in the clean water distribution, resulting in more than 268,950 customer complaints in one month as well as massive negative coverage in mass media and social media. This situation demands the implementation of a systematic public relations strategy to restore public trust. This study aims to analyze Perumda Tirta Musi Palembang's public relations strategy in addressing negative reputation in the community and to describe the public relations challenges faced by Perumda Tirta Musi Palembang in managing negative issues in the community. This study uses Howard Chase's Issue Management Theory as the main analytical framework. The research method used is qualitative with a case study approach. The research results show that Perumda Tirta Musi's public relations strategy is carried out through five integrated stages of the Issue Management Theory, namely issue identification through daily social media monitoring and call center data classification, issue analysis through internal cross-division verification, strategy selection in the form of a maximum 15-minute response, educational content, press releases, field documentation, tanker water distribution, and dissemination of information through RT/RW networks, implementation with a standard resolution of 1x24 hours for distribution disruptions and three days for general complaints, and evaluation through sentiment monitoring and annual customer satisfaction surveys. The main challenges include limitations in human resources, internal coordination obstacles, discrepancies between estimated normalization times and field realities, as well as limitations in communication technology infrastructure. Although the implemented strategy has been running as a fully integrated cycle, Long-term restoration of public trust remains a major challenge that requires consistent performance and ongoing communication.
Pemanfaatan Instagram sebagai Saluran Komunikasi Pelanggan pada Humas PERUMDA Tirta Musi Palembang M. Shaka Hidayatullah; Sepriadi Saputra; Sonia Nurprameswari
Jurnal Ilmu Sosial Dan Politik Vol. 5 No. 2 (2025): Edisi Desember 2025
Publisher : LPPM Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51622/jispol.v5i2.3251

Abstract

This study aims to analyze the utilization of Instagram as a customer communication channel by the Public Relations division of PERUMDA Tirta Musi Palembang. The development of digital communication has encouraged public service institutions to utilize social media as a medium for delivering information while also building interaction with the community. This research employs a qualitative method with a case study approach. Data were collected through in-depth interviews with social media managers, public relations staff, and customers of PERUMDA Tirta Musi. In addition, observations of activities on the official Instagram account and documentation of digital content were conducted to strengthen the research findings. The analysis of this study applies dialogic communication theory which includes the principles of mutuality, propinquity, empathy, risk, and commitment. The results show that Instagram is utilized as a public service communication medium to disseminate information such as announcements of water service disruptions, payment information, and water usage education. Instagram also enables interaction between customers and the organization through the direct message feature. However, the utilization of Instagram still faces several challenges, including limited human resources in managing social media, the potential for misinformation, and the lack of optimal two-way communication due to limited space for public dialogue. Therefore, the management of digital communication through Instagram needs to be optimized so that communication between the organization and its customers can become more effective and responsive.
Co-Authors Angel Anandita Brillian Akbar Algiffari Eraskaita Ginting M. Shaka Hidayatullah Muhaimin, Fahrul muhaimin Sepriadi Saputra Taufik Akhyar