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All Journal Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat
Yusuf, Abd Rahman
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Humanities Decision Sciences, Operations Research & Management Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences

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Social Assistance At Yaa Bunayya Orphanage, Batam City, Riau Islands Province Mulyadi, Tirta; Ilham, Wahyudi; Atmaja, Hari Sandi; Yusuf, Abd Rahman
JURNAL KEKER WISATA Vol. 3 No. 1 (2025): JANUARI 2025
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v3i1.324

Abstract

Abstract This study explores the implementation of social assistance programs at Yaa Bunayya Orphanage in Batam City, Riau Islands Province. The orphanage serves as a haven for underprivileged and orphaned children, offering both care and education. Social assistance from the government and community is integral to ensuring the smooth operation of the orphanage and supporting the well-being of its residents. Using a qualitative approach with a case study method, data were collected through interviews with orphanage staff, donors, and the children. The findings highlight that the assistance provided includes financial aid, food, clothing, and educational support. The study also uncovers challenges in the distribution process and suggests strategies to improve the efficiency and impact of future assistance. These insights aim to emphasize the importance of collective efforts in enhancing the welfare of orphaned children and the sustainability of orphanage operations in Batam.
Enhancing Service Quality At Mai (Madrasah Aliyah Industry) Al-Jabar Batam Through Service Management Training Lapotulo, Nensi; I Wayan Thariqy Kawakibi Pristiwasa; Sukmamedian, Haufi; Thandzir, Moh; Dailami, Dailami; Yusuf, Abd Rahman
JURNAL KEKER WISATA Vol. 3 No. 1 (2025): JANUARI 2025
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v3i1.350

Abstract

This community service activity aims to improve the understanding, skills, and attitudes of teachers, administrative staff, and students regarding excellent service implementation. This training employed the participatory action research (PAR) method, which actively involves all stakeholders in planning, executing, and evaluating the activity. The results indicate significant improvements in participants' understanding of the essential concepts of excellent service, including reliability (accuracy), responsiveness (quick response), empathy (emotional learning), assurance (trustworthiness), and tangibles (physical evidence). Participants experienced a shift in perspective, recognizing that excellent service is not merely administrative routines but a professional responsibility for building trust and satisfaction among service recipients. The training also highlighted a paradigm shift from traditional approaches to more participatory and solution-oriented practices, fostering a collaborative culture of continuous service improvement. Through simulations, case studies, and group discussions, participants were equipped with practical skills to apply excellent service concepts effectively. The impact of this training is reflected in improved service quality at MA Industri Al-Jabar, which contributes to enhancing the institution's credibility and satisfaction among students, parents, and the broader community. The findings emphasize the need for sustainable and ongoing training to ensure that excellent service becomes a core cultural practice within educational institutions.
Co-Authors Atmaja, Hari Sandi Dailami - I Wayan Thariqy Kawakibi Pristiwasa Ilham, Wahyudi Lapotulo, Nensi Sukmamedian, Haufi Thandzir, Moh Tirta Mulyadi