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All Journal Journal of Tourism and Economic Journal of Innovation Research and Knowledge Media Bina Ilmiah Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
I Wayan Thariqy Kawakibi Pristiwasa
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Enhancing Service Quality At Mai (Madrasah Aliyah Industry) Al-Jabar Batam Through Service Management Training Lapotulo, Nensi; I Wayan Thariqy Kawakibi Pristiwasa; Sukmamedian, Haufi; Thandzir, Moh; Dailami, Dailami; Yusuf, Abd Rahman
JURNAL KEKER WISATA Vol. 3 No. 1 (2025): JANUARI 2025
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v3i1.350

Abstract

This community service activity aims to improve the understanding, skills, and attitudes of teachers, administrative staff, and students regarding excellent service implementation. This training employed the participatory action research (PAR) method, which actively involves all stakeholders in planning, executing, and evaluating the activity. The results indicate significant improvements in participants' understanding of the essential concepts of excellent service, including reliability (accuracy), responsiveness (quick response), empathy (emotional learning), assurance (trustworthiness), and tangibles (physical evidence). Participants experienced a shift in perspective, recognizing that excellent service is not merely administrative routines but a professional responsibility for building trust and satisfaction among service recipients. The training also highlighted a paradigm shift from traditional approaches to more participatory and solution-oriented practices, fostering a collaborative culture of continuous service improvement. Through simulations, case studies, and group discussions, participants were equipped with practical skills to apply excellent service concepts effectively. The impact of this training is reflected in improved service quality at MA Industri Al-Jabar, which contributes to enhancing the institution's credibility and satisfaction among students, parents, and the broader community. The findings emphasize the need for sustainable and ongoing training to ensure that excellent service becomes a core cultural practice within educational institutions.
MENINGKATKAN PENGALAMAN WISATAWAN DENGAN SENTUHAN LOKAL DI PULAU PENAWAR RINDU KECAMATAN BELAKANG PADANG KOTA BATAM I Wayan Thariqy Kawakibi Pristiwasa; Haufi Sukmamedian; Dailami, Dailami; Moh. Thamdzir; Muhammad Farid; Gendis Azhara Nuzwa
Journal of Innovation Research and Knowledge Vol. 5 No. 2: Juli 2025
Publisher : Bajang Institute

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Abstract

Penelitian ini bertujuan untuk mengkaji strategi peningkatan pengalaman wisatawan melalui penerapan sentuhan lokal di Pulau Penawar Rindu, Kecamatan Belakang Padang, Kota Batam. Pulau ini memiliki potensi wisata yang besar, baik dari segi keindahan alam, budaya lokal, maupun keramahan masyarakatnya. Namun, optimalisasi daya tarik lokal dalam memberikan pengalaman yang otentik kepada wisatawan masih perlu ditingkatkan. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan observasi lapangan, wawancara dengan pelaku wisata lokal, serta studi dokumentasi. Hasil penelitian menunjukkan bahwa integrasi elemen budaya lokal seperti kuliner tradisional, seni pertunjukan, arsitektur khas, serta partisipasi masyarakat dalam pelayanan wisata dapat meningkatkan kepuasan dan keterlibatan wisatawan. Dengan memperkuat identitas lokal sebagai bagian dari pengalaman wisata, Pulau Penawar Rindu berpotensi menjadi destinasi unggulan yang berdaya saing di wilayah Kepulauan Riau. Rekomendasi utama dari penelitian ini adalah pengembangan paket wisata berbasis budaya lokal dan pelatihan masyarakat sebagai pelaku utama dalam industri pariwisata berkelanjutan.
STUDI EVALUASI OUTSOURCING PADA ASPEK PELAYANAN TAMU DI HOTEL HARMONI KOTA BATAM Wulanda, Olivia Diva; Andri Wibowo; Nensi Lapotulo; Devid Trinaldo Simatupang; I Wayan Thariqy Kawakibi Pristiwasa
Journal of Innovation Research and Knowledge Vol. 4 No. 6: Nopember 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v4i6.8870

Abstract

Di masa saat ini penggunaan jasa outsourcing seperti kebutuhan karena selain bisa menekan biaya perusahaan, perusahaan pengguna jasa dapat lebih fokus terhadap core business-nya. Outsourcing telah menjadi praktik umum di berbagai industri, termasuk perhotelan. Melalui outsourcing, hotel dapat mempekerjakan tenaga kerja untuk fungsi-fungsi tertentu tanpa harus mengelola mereka secara langsung sebagai karyawan tetap. Studi kualitatif memberikan pemahaman mendalam tentang evaluasi kinerja outsorcing dalam aspek kualitas pelayanan di hotel Batam. Penelitian membahas mengenai dampak outsourcing sebagai penyedia sumber daya manusia terhadap produktivitas karyawan hotel. Oleh karena itu, diperlukan evaluasi yang mendalam terhadap penerapan outsourcing di hotel, terutama dalam aspek pelayanan tamu. Evaluasi outsourcing harus fokus pada relevansi, efisiensi, efektivitas, keberlanjutan dan dampak tenaga outsourcing juga membawa berbagai pengalaman dan keterampilan yang dapat meningkatkan layanan. Kualitas pelayanan outsourcing di Hotel Harmoni One Batam dapat dinilai baik karena staf outsourcing mampu memberikan pelayanan yang andal, responsif, profesional, dan penuh perhatian kepada tamu. Manajemen hotel berhasil menjaga standar tinggi melalui pelatihan, pengawasan, dan pengelolaan yang baik terhadap staf outsourcing. Dengan pelayanan yang konsisten dan profesional, Hotel Harmoni One mampu menciptakan pengalaman positif bagi tamu, yang berkontribusi pada reputasi hotel sebagai salah satu tempat konferensi dan bisnis terkemuka di Batam.
Wisatawan Perbatasan Serta Gambaran Masyarakat Perbatasan di Kabupaten Bintan dan Karimun di Kepulauan Riau I Wayan Thariqy Kawakibi Pristiwasa; M Fathurrahman Nurul Hakim; Emmita Devi Hari Putri; Zakia Ayu Lestari
Journal of Tourism and Economic Vol. 6 No. 2 (2023): Edisi 12 Des 2023
Publisher : STIE Pariwisata API Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36594/jtec/e6v6n2a7

Abstract

Bintan is one of the districts in the Riau Islands, Indonesia, with its capital being Bandar Sri Bentan. Meanwhile, Karimun has its capital, Tanjung Balai Karimun, and has been known for several centuries throughout the archipelago and abroad. Based on this position, Bintan and Karimun are border tourist areas for tourists from Singapore, Malaysia and other foreign countries. Therefore, Bintan and Karimun need to continue to improve to become border tourist areas apart from other cities in the Riau Islands province. This research aims to examine the behavior of border tourists, whether distance, tourist attractions and culture motivate them to visit the area. The research was carried out with the unit of analysis, namely in the border tourist area originating from Singapore and Malaysia who visited Bintan and Karimun in the main entrance area (entry point) to be studied and then draw conclusions. The research method used in this research is a quantitative method, with data collection techniques carried out using questionnaires. The sample was determined using the Slovin formula and obtained 250 respondents. The data obtained was then analyzed descriptively using SEM[1]AMOS to strengthen the research results using continium lines
PENGARUH ATRAKSI TERHADAP LOYALITAS PENGUNJUNG DI OCARINA BATAM Tari Agustin Cahyani; I Wayan Thariqy Kawakibi Pristiwasa
Media Bina Ilmiah Vol. 18 No. 10: Mei 2024
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33758/mbi.v18i10.809

Abstract

Tujuan penelitian yang ingin dicapai melalui penelitian ini adalah untuk mengetahui pengaruh keunikan atraksi terhadap loyalitas pengunjung di Ocarina Batam. Metode yang digunakan dalam penelitian ini menggunakan pendekatan kuantitatif. Hasil penelitian ini adalah Keunikan atraksi berpengaruh terhadap loyalitas pengunjung di Ocarina Batam. Hal tersebut dapat dibuktikan dengan nilai t-statistik 2,805 diatas 1,96, dan nilai p velue sebesar 0,005 dibawah 0,5. Saran dalam penelitian ini adalah Ocarina Batam sebaiknya dapat terus meningkatkan keunikan seperti menambah atraksi yang menarik, dan mengadakan paket wisata yang mana adanya paket tersebut dapat diharapkan untuk menambah minat pengunjung
OPTIMASI HOTEL MANAGEMENT SYSTEM MELALUI PENGALAMAN NIGHT RECEPTION DI VIVOTEL HOTEL BATAM David Novalliano Rama Putra; Nensi Lapotulo; Okki Kurnia; I Wayan Thariqy Kawakibi Pristiwasa; Andri Wibowo
Media Bina Ilmiah Vol. 19 No. 3: Oktober 2024
Publisher : LPSDI Bina Patria

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Abstract

Penelitian ini mengeksplorasi optimasi Hotel Management System (HMS) melalui pengalaman night reception di Vivotel Hotel Batam. Menggunakan pendekatan kualitatif dengan desain studi kasus, penelitian ini melibatkan wawancara dengan dua staf night reception dan satu perwakilan manajemen, observasi partisipan selama lima shift malam, serta analisis dokumen. Hasil penelitian menunjukkan peningkatan efisiensi operasional yang signifikan, termasuk pengurangan waktu check-in sebesar 37,5% dan efisiensi night audit sebesar 62,5%. Kualitas layanan juga meningkat, tercermin dari kenaikan Net Promoter Score sebesar 20%. Tantangan utama meliputi adaptasi staf terhadap sistem baru dan integrasi dengan sistem eksternal. Penelitian ini mengidentifikasi peluang pengembangan HMS, termasuk peningkatan fitur pelaporan dan integrasi dengan sistem manajemen energi. Temuan ini menegaskan pentingnya pendekatan berfokus pengguna dalam optimasi teknologi perhotelan dan memberikan wawasan berharga bagi pengembangan HMS di hotel-hotel sejenis.
Pengaruh Suasana Lingkungan dan Kenyamanan terhadap Kepuasan Wisatawan di Pantai Viovio Batam Surya Rahman Hakim; Agung Edy Wibowo; I Wayan Thariqy Kawakibi Pristiwasa; Nensi Lapotulo
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 1 (2026): Januari: Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i1.5987

Abstract

Marine attractions like Viovio Beach in Batam are a big part of the tourism industry, which is a vital part of regional economies. How pleasant and relaxing the surrounding area is has a significant impact on how satisfied tourists are. Examining how the natural setting and amenities at Viovio Beach affect visitors' happiness is the primary goal of this research. With the use of questionnaires sent out to 150 participants, a descriptive and quantitative approach was used. Multiple regression tests, as well as tests for validity and reliability, classical assumptions, and SPSS, were used to analyze the data. Tourist satisfaction is partly and concurrently impacted by environmental ambiance and comfort, according to the results. With an Adjusted R² value of 0.677, these factors explain 67% of the variation in satisfaction, with comfort being the most important component. The findings show that cleanliness, safety, and helpful staff are the three most important factors in creating memorable experiences for tourists. According to the research, if you want your location to be more competitive and promote sustainable tourism, you need to focus on making the atmosphere more comfortable and pleasant.
Community Assistance in Pulau Bulang in Tourism Marketing through Social Media and Digital Platforms for the Promotion of Cultural Heritage and Mangrove Ecotourism Wardani, Yudha; Nensi Lapotulo; I Wayan Thariqy Kawakibi Pristiwasa; Haufi Sukmamedian
JURNAL KEKER WISATA Vol. 4 No. 1 (2026): JANUARI 2026
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v4i1.478

Abstract

This community service program aims to enhance the capacity of the Pulau Bulang community in tourism marketing through social media and digital platforms for the promotion of cultural heritage and mangrove ecotourism. Pulau Bulang possesses significant natural and cultural tourism potential; however, limited digital literacy and inadequate tourism marketing strategies have constrained its visibility and development as a sustainable tourism destination. The program was implemented using a participatory and community-based approach, involving local community members, youth groups, and tourism-related stakeholders. The activities were conducted through a series of mentoring sessions, interactive discussions, and hands-on practices focusing on digital content creation, social media utilization, and basic destination branding. Participants were guided to directly apply digital marketing concepts by producing and sharing tourism-related content that highlights local cultural heritage and mangrove ecosystems. Evaluation was carried out through observation, participant feedback, and assessment of digital outputs produced during the program. The results indicate an improvement in community awareness and skills in utilizing digital platforms for tourism promotion. Participants demonstrated increased confidence and ability to promote Pulau Bulang as a tourism destination in a more structured and sustainable manner. This program contributes to strengthening community participation in tourism development and supports sustainable tourism principles through the integration of environmental conservation, cultural preservation, and digital-based promotion strategies.
Pengalaman Tamu Mengenai Housekeeping dan Fasilitas di TRC Bintan Resort Melisa Sri Dewi; Nensi Lapotulo; I Wayan Thariqy Kawakibi Pristiwasa; Yudha Wardani
Journal of Tourism and Economic Vol. 8 No. 2 (2025): Edisi 16 Des 2025
Publisher : STIE Pariwisata API Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36594/jtec/5ngs0056

Abstract

This study examines the negative experiences of guests staying at TRC Bintan Resort, focusing on the quality of basic services and the physical condition of the property. The analysis was conducted using a descriptive qualitative approach, based on a narrative review of online reviews containing complaints about room sanitation, infrastructure damage, and environmental discomfort. The results revealed systemic failures, including weak hygiene standards, facility degradation, and inadequate management of the resort environment, which directly impacted guest perceptions of value and emotions. These findings reinforce the existence of a total quality gap arising from the mismatch between guest expectations and service realities. Using the SERVQUAL framework and the Kano Model, this study identified that most issues centred on the basic needs dimension, which must be met in the hospitality industry. This study contributes to the hospitality management literature by highlighting the importance of preventative maintenance, service quality monitoring, and the integration of environmental sustainability principles as strategies for rehabilitating resort reputations in tropical coastal areas.
Co-Authors Andri Wibowo Dailami - David Novalliano Rama Putra Devid Trinaldo Simatupang Emmita Devi Hari Putri Gendis Azhara Nuzwa Haufi Sukmamedian Lapotulo, Nensi M Fathurrahman Nurul Hakim Melisa Sri Dewi Moh. Thamdzir Muhammad Farid Nensi Lapotulo Okki Kurnia Sukmamedian, Haufi Surya Rahman Hakim Tari Agustin Cahyani Thandzir, Moh Wibowo, Agung Edy Wulanda, Olivia Diva Yudha Wardani Yudha Wardani Yusuf, Abd Rahman Zakia Ayu Lestari