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All Journal Community Development Journal: Jurnal Pengabdian Masyarakat Infotech: Jurnal Informatika & Teknologi The Es Economics and Entrepreneurship The Eastasouth Management and Business
Taswati Nova Wijayaningrum
Institut Teknologi Statistika dan Bisnis Muhammadiyah Semarang
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Health Professions Industrial & Manufacturing Engineering Public Health

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PELATIHAN PENGGUNAAN APLIKASI KEUANGAN DIGITAL BAGI MASYARAKAT NON-LITERASI TEKNOLOGI Wellie Sulistijanti; Fahry Reza; Retno Triswandari; Bahagia Bahagia; Taswati Nova Wijayaningrum
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 7 No. 2 (2026): Vol. 7 No. 2 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v7i2.57502

Abstract

Pengabdian kepada masyarakat melalui pelatihan penggunaan aplikasi keuangan digital bertujuan untuk meningkatkan literasi, keterampilan, serta kesiapan masyarakat non-literasi teknologi dalam memanfaatkan layanan keuangan berbasis digital. Metode yang digunakan berupa pendekatan partisipatif melalui demonstrasi langsung dan praktik berulang yang didukung oleh pendampingan intensif. Hasil kegiatan menunjukkan adanya peningkatan signifikan pada pemahaman konseptual peserta mengenai fungsi dan manfaat aplikasi keuangan digital, disertai dengan peningkatan keterampilan operasional dalam penggunaan fitur-fitur dasar secara mandiri. Dari aspek afektif, terjadi pergeseran sikap dari skeptis menjadi lebih terbuka dan adaptif terhadap teknologi digital. Secara sosial-ekonomi, program ini berkontribusi terhadap peningkatan efisiensi pengelolaan keuangan rumah tangga serta membuka peluang pemanfaatan aplikasi untuk kegiatan ekonomi produktif. Peningkatan aksesibilitas terhadap layanan keuangan digital juga mendorong integrasi peserta ke dalam ekosistem keuangan modern dan memperkuat inklusi keuangan. Namun, hasil evaluasi menunjukkan adanya peningkatan capaian yang signifikan antara kondisi awal dan akhir peserta, meskipun terdapat variasi berdasarkan karakteristik individu. Secara keseluruhan, program ini berhasil mencapai tujuan yang ditetapkan, tidak hanya dalam aspek teknis, tetapi juga dalam membangun kepercayaan diri, kesadaran, dan kesiapan masyarakat untuk beradaptasi secara berkelanjutan dalam era digital.
Penerapan metode antrian pada sistem pelayanan apotek wali sehat Ngaliyan Kota Semarang Rifda Muhana; Taswati Nova Wijayaningrum
INFOTECH : Jurnal Informatika & Teknologi Vol 6 No 1 (2025): INFOTECH: Jurnal Informatika & Teknologi
Publisher : LPPMPK - Universitas Muhammadiyah Cileungsi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37373/infotech.v6i1.1666

Abstract

Pelayanan farmasi yang cepat dan efisien sangat penting untuk menjamin kepuasan pasien. Namun, Apotek Wali Sehat Ngaliyan Kota Semarang menghadapi permasalahan antrean panjang dan waktu tunggu yang tinggi, terutama pada jam sibuk pagi dan sore hari. Dalam periode observasi selama enam hari, tercatat sebanyak 2.845 pasien datang untuk mendapatkan layanan, yang menyebabkan ruang tunggu menjadi penuh, petugas kewalahan, dan terjadi keterlambatan pelayanan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode observasi langsung dan analisis model antrean untuk mengevaluasi efisiensi sistem pelayanan. Data dikumpulkan selama enam hari melalui teknik accidental sampling, mencakup waktu antar kedatangan dan waktu pelayanan pasien. Hasil uji Kolmogorov-Smirnov menunjukkan bahwa data tidak mengikuti distribusi Poisson maupun eksponensial, sehingga digunakan model antrean G/G/3 dengan disiplin FIFO (First In First Out). Hasil analisis menunjukkan rata-rata waktu tunggu pelanggan sebesar 0,6695 jam (sekitar 40 menit), rata-rata 25 pasien dalam antrean, serta tingkat utilisasi sistem sebesar 40,65%. Meskipun utilisasi sistem masih tergolong rendah, lamanya waktu tunggu menunjukkan bahwa sistem pelayanan tergolong cukup efisien, masih terdapat ruang untuk perbaikan, terutama dalam pemanfaatan teknologi informasi seperti pendaftaran antrean berbasis aplikasi. Temuan ini diharapkan dapat menjadi rekomendasi bagi pihak apotek untuk meningkatkan kualitas pelayanan.
Mapping the Intellectual Structure of Institutional Voids Research in Entrepreneurial Economics Loso Judijanto; Munir Azhari; Humairoh Humairoh; Achmad Syahfrudin Zulkarnnaeni; Taswati Nova Wijayaningrum
The Es Economics and Entrepreneurship Vol. 4 No. 03 (2026): The Es Economics And Entrepreneurship (ESEE)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esee.v4i03.989

Abstract

This study aims to map the intellectual structure and evolution of institutional voids research within the field of entrepreneurial economics using a bibliometric approach. Institutional voids, defined as the absence of market-supporting institutions, play a critical role in shaping entrepreneurial activities, particularly in emerging and developing economies. Despite the increasing volume of related studies, the literature remains fragmented and lacks a comprehensive synthesis. To address this gap, this study analyzes publications indexed in the Scopus database from 2000 to 2025, employing bibliometric techniques such as co-authorship analysis, citation analysis, and keyword co-occurrence using VOSviewer. The findings reveal that the research field is characterized by a fragmented collaboration structure, dominated by a limited number of influential scholars and institutions, with weak inter-cluster connections. Geographically, knowledge production is concentrated in developed countries such as the United States and the United Kingdom, while emerging economies are increasingly contributing but remain relatively peripheral. Thematic analysis shows that institutional voids serve as a central concept linked to key areas such as entrepreneurship, economic development, and institutional theory, with recent trends shifting toward sustainability, innovation, and inclusive development. This study contributes by providing a systematic and comprehensive overview of the intellectual landscape of institutional voids research, identifying major themes, influential works, and emerging research directions. The findings offer valuable insights for researchers, policymakers, and practitioners, particularly in understanding how institutional deficiencies influence entrepreneurial dynamics and how future research can be directed toward more integrated, interdisciplinary, and contextually relevant studies.
Counterproductive Work Behavior and Employee Performance in the Organizational Context in Indonesia Neneng Milasari; Rahmawati Rahmawati; Safier Ramdani; Murniadi Murniadi; Taswati Nova Wijayaningrum
The Eastasouth Management and Business Vol. 5 No. 01 (2026): The Eastasouth Management and Business (ESMB)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esmb.v5i01.1234

Abstract

Counterproductive Work Behavior (CWB) has become an important issue in organizational management because it can negatively affect employee effectiveness, workplace relationships, and organizational performance. This study aims to examine the influence of Counterproductive Work Behavior and Employee Engagement on Employee Performance within organizations in Indonesia. This research applies a quantitative approach using survey methods involving 175 employees from various organizational backgrounds. Data were collected through a structured questionnaire measured using a five-point Likert scale and analyzed using Statistical Package for the Social Sciences (SPSS) version 25. The analysis process involved validity testing, reliability testing, classical assumption testing, and multiple linear regression analysis to evaluate the proposed hypotheses. The results indicate that Counterproductive Work Behavior has a significant negative influence on Employee Performance, indicating that increased counterproductive behavior reduces employee performance levels. Meanwhile, Employee Engagement demonstrates a significant positive influence on Employee Performance, showing that stronger employee involvement and psychological attachment contribute to improved performance outcomes. The coefficient of determination (R² = 0.510) indicates that Counterproductive Work Behavior and Employee Engagement explain 51.0% of the variation in employee performance. This study provides empirical evidence that organizations need to reduce dysfunctional workplace behaviors while strengthening employee engagement strategies to improve sustainable employee performance.
Co-Authors Achmad Syahfrudin Zulkarnnaeni Bahagia Fahry Reza Humairoh Humairoh Loso Judijanto Munir Azhari Murniadi Murniadi Neneng Milasari Rahmawati Rahmawati Retno Triswandari Rifda Muhana Safier Ramdani Wellie Sulistijanti