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All Journal Ekonis : Jurnal Ekonomi dan Bisnis International Journal of Community Service Implementation
Wafa Zabitha Jhonaidi
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Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Efforts to Achieve Sustainable Development Goals (SDGs) at the Village Level: A Case Study of Cibadak Village, Sukamakmur Subdistrict, Bogor Regency, West Java, Indonesia Nurhayati Nurhayati; Muhammad Hizbu Hakim; Aurelia Atha Hapsari; Wafa Zabitha Jhonaidi; Rahel Pardosi; Delfia Dita Syifa; Dewinta Shifa Labibah; Nabila Ayufahra Sabita
International Journal of Community Service Implementation Vol. 2 No. 3 (2024): IJCSI DECEMBER 2024
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijcsi.v2i3.255

Abstract

This article explores the implementation of the KUM-ITT program in Cibadak Village, Sukabumi, West Java. The program addressed critical community challenges, including access to clean water and healthcare infrastructure, by engaging stakeholders through a pentahelix approach. The activities included health education, stunting prevention, and lifestyle guidance. The outcomes showed improved public awareness and access to healthcare resources, aligning with SDGs such as poverty alleviation, quality education, and sustainable community development
KEPUASAN PELANGGAN TERHADAP MODERN COFFEE SHOP: ANALISIS KUALITAS PELAYANAN FORE COFFEE DENGAN MODEL SERVQUAL Wafa Zabitha Jhonaidi; Husna Leila Yusran; Awal Ferdiansyah; Deva Sasqi Khairunnisa
Ekonis: Jurnal Ekonomi dan Bisnis Vol 28, No 1 (2026): JURNAL EKONOMI DAN BISNIS (EKONIS)
Publisher : Politeknik Negeri Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30811/ekonis.v28i1.9000

Abstract

Using a service quality approach, consisting of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy, this study investigates how Fore Coffee's service quality impacts the company's customer satisfaction. With 141 people completing an online questionnaire, a quantitative method was applied. The results of validity and reliability tests indicate that the indicators used are valid and reliable. With a p-value of 0.000, service quality has a significant effect on customer satisfaction, according to the regression analysis. The determination test shows that service quality explains 43.3% of customer satisfaction. Improvements in responsiveness and empathy are needed to increase customer satisfaction. This study provides recommendations for increasing service speed and customer care to strengthen Fore Coffee's competitiveness.Keywords: service quality, customer satisfaction, service quality, Fore Coffee, regression.
Co-Authors Aurelia Atha Hapsari Awal Ferdiansyah Delfia Dita Syifa Deva Sasqi Khairunnisa Dewinta Shifa Labibah Muhammad Hizbu Hakim Nabila Ayufahra Sabita Nurhayati Nurhayati Rahel Pardosi Yusran, Husna Leila