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All Journal Eduvest - Journal of Universal Studies
Inavonna Inavonna
Universitas Trisakti, Indonesia
Aerospace Engineering Computer Science & IT Health Professions Neuroscience Social Sciences

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Analysis of Road User Satisfaction Passing Through The West Boulevard Highway and The Kelapa Gading - Pulo Gebang Toll Road Lisa Andhika Putri; Darmawan Pontan; Parwadi Moengin; Inavonna Inavonna
Eduvest - Journal of Universal Studies Vol. 5 No. 1 (2025): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i1.50378

Abstract

This study aims to analyze the satisfaction level of road users on Jalan Boulevard Barat Raya and the Kelapa Gading - Pulo Gebang Toll Road. Evaluating user satisfaction is crucial for assessing transportation infrastructure performance and prioritizing road maintenance and development. Using a quantitative approach, data was collected through questionnaires distributed to drivers and passengers of private and online four-wheeled vehicles. The research applied the Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) methods, focusing on nine indicators from the Indonesian Ministerial Regulation No. 14 of 2017, including requirements, procedures, completion time, costs, service specifications, implementer competence, behavior, complaint handling, and facilities. The CSI results revealed that road users are "Very Satisfied" with both roads, with Jalan Boulevard Barat Raya scoring 90.7% and the Kelapa Gading - Pulo Gebang Toll Road scoring 90.85%. However, IPA analysis identified several variables in quadrant 1, indicating high importance but low performance. These variables include: (B1) reasonable tariffs without additional costs, (PP1) friendly and polite officers handling complaints, (SM1) availability of complaint forums, and (SP1) adequate supporting facilities. These findings highlight areas needing improvement to enhance user satisfaction further. Overall, the study underscores the importance of addressing specific service gaps to maintain high satisfaction levels among road users.
Risk Analysis Based on Failure Mode And Effect Analysis (FMEA) in the ISO 9001:2015 Quality Management System On Toll Road Projects (Case Study: Toll Road Cikupa, STA 32+100 – 36+300) Henoch Leindrio Cornelis; Endah Kurniyaningrum; Bambang Endro Yuwono; Inavonna Inavonna
Eduvest - Journal of Universal Studies Vol. 5 No. 10 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i10.51437

Abstract

Toll roads play a crucial role in supporting national economic mobility and growth. Quality risks such as grain leakage, crocodile skin cracks, curls, grooves, removal of asphalt layers, and collapses frequently occur on the Tangerang-Merak Toll Road, specifically in the Balaraja-Cikupa section. This study aims to integrate the Failure Mode and Effect Analysis (FMEA) method with the ISO 9001:2015 standard to enhance risk management within the quality management system of toll road projects. It also evaluates the model’s effectiveness in reducing potential failures, improving quality, and aiding decision-making. The study focuses on selected clauses from the ISO 9001:2015 quality management system, including planning and controlling operations, product and service requirements, control of externally provisioned processes, and involvement of production and service providers. The Risk Priority Number (RPN) is used to analyze potential failure modes, measured by severity, occurrence, and detection. At the study site, the highest RPN value was 294, linked to an asphalt mixture that was insufficiently liquid. The failure modes most strongly related to quality degradation were cracks and deformations undetected during initial inspections (X2-9), with a correlation of 0.922 and a significance value of 0.000. The combined effect of all free variables (X1, X2, X3, X4) on the decrease in work quality at the site (Y) accounted for 70.7%. This integration of FMEA and ISO 9001:2015 provides a valuable framework for improving risk management and quality assurance in toll road projects.
Co-Authors Bambang Endro Yuwono Darmawan Pontan Endah Kurniyaningrum Henoch Leindrio Cornelis Lisa Andhika Putri Parwadi Moengin