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Taufan A, Rezky Ratnasari
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Economics, Econometrics & Finance Social Sciences

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The Effect of Service Quality on Visitor Satisfaction Taufan A, Rezky Ratnasari
Golden Ratio of Data in Summary Vol. 3 No. 2 (2023): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v3i2.706

Abstract

This study aims to analyze the impact of service quality on customer satisfaction at Sabar Restaurant in Soppeng Regency, Indonesia. With the increasing competition in the culinary sector, service quality has become a key factor in attracting and retaining customers. This research uses a quantitative approach with a descriptive method, where primary data was obtained through questionnaires and interviews with 99 visitors to Sabar Restaurant, selected through accidental sampling from a total of 18,000 visitors over the past six months in 2023. The variables studied include physical evidence, reliability, responsiveness, assurance, and empathy, and their impact on customer satisfaction. Multiple linear regression analysis was used to test the relationship between these variables. The results show that physical evidence, reliability, and responsiveness do not significantly affect customer satisfaction, although they are expected as standard service features. However, empathy has a positive and significant influence, highlighting the importance of a good relationship between the company and its customers in creating satisfaction. These findings suggest that restaurant managers should focus more on empathy in their services to enhance customer satisfaction and loyalty.
The Influence of Motivation and Compensation on Performance Employees : Case Study from Social Service of the City of Makassar, Indonesia Taufan A, Rezky Ratnasari
Golden Ratio of Data in Summary Vol. 4 No. 2 (2024): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v4i2.598

Abstract

This study aims to determine the effect of motivation and compensation on employee performance at the Makassar City Social Service. This study uses questionnaire data sourced from Makassar City Social Service Employees The method used in this research is multiple regression analysis method using a questionnaire. The population in this study were employees of the Makassar City Social Service and the sample in this study were 79 employees of the Makassar City Social Service selected through the saturated sample method. The results of this study indicate that based on partial tests motivation and compensation have a positive and significant effect on employee performance and based on simultaneous tests motivation and compensation have a positive and significant effect on employee performance.
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