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All Journal Greenation International Journal of Law and Social Sciences Greenation International Journal of Tourism and Management
Candra, Primadi
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Service Quality and Customer Satisfaction Have an Impact on Increasing Hotel Room Occupancy Ratio: Literature Review Study Candra, Primadi; Mahaputra, M. Rizky; Mahaputra, M. Ridho
Greenation International Journal of Tourism and Management Vol. 1 No. 4 (2023): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v1i4.127

Abstract

The aim of this study is to provide qualitative evidence related to the variables of this study from sources derived from national and international indexed journals or scientific articles found through Google Scholar. Researchers then make recommendations from their own perspectives. The research method used in this qualitative study uses a mini-review approach to achieve the research objectives. A mini-evaluation of the variables is done by reading and analyzing dozens of peer-reviewed journal articles. Research results, although still minimal and far from perfect, meet expectations and at least contribute to science and knowledge, especially in the areas of marketing management, service quality variables, customer satisfaction, and revenue improvement. I found out that there is. Just as customer satisfaction variables affect hotel room occupancy, service quality also affects hotel room occupancy. Increasing the above variables should always be done within the study population, especially for guests staying directly at the hotel. It should also be done in future research. There are gaps in other variables that could be used for future research, such as price, advertising, location, loyalty and brand image variables.
Analysis of Recruitment, Performance Evaluation, and Career Planning to Support Employee Performance Candra, Primadi; Putri Amanda, Anggita; Gupron
Greenation International Journal of Law and Social Sciences Vol. 1 No. 2 (2023): (GIJLSS) Greenation International Journal of Law and Social Sciences (June 2023
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v1i2.131

Abstract

The purpose of this study is to prove that there is a relationship between the dependent and independent variables. A literature review method was used to prepare this article, which analyzes previous studies without distributing questionnaires to respondents. The result of this study is the association of all independent and dependent variables. It can be concluded that the performance of an organization can only be successfully produced if the attitude is in line with the standards set by management. Periodic performance reviews are conducted to determine goal achievement and appropriate career plans. Increase employee motivation to increase productivity. In this literature review, we found that there is a large influence between variables, which can serve as a reference for research in the field of human resources.
Co-Authors Gupron M. Ridho Mahaputra Mahaputra, M. Rizky Putri Amanda, Anggita