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Saleh, Khairul -
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Economics, Econometrics & Finance

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Study of Customer Loyalty Through Brand Trust and Service Quality with Intervening Variables of Customer Satisfaction at Meatlovers Pratiwi, Mona Inayah; Utami, Hadiahti -; Kurniani, Kurniani -; Saleh, Khairul -; Prasetya, Budi -
Admisi dan Bisnis Vol. 26 No. 1 (2025): PEBRUARI 2025
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/ab.v26i1.6235

Abstract

Loyalty refers more to the behavioral form of decision-making units to make continuous purchases of the products of a selected company.The purpose of this study was to determine Customer Loyalty through Brand Trust and Service Quality with the Intervening Variable Customer Satisfaction at Meatlovers Outlets in Semarang City. by measuring indicators that affect the variables of Customer Loyalty, Brand Trust, Service Quality and Customer Satisfaction. The population of this study were consumers of Meatlovers outlets in Semarang City. While the sampling technique used in this research is the Purposive Sampling Method. The number of research samples is 100-200 samples from the total population of respondents. This research technique uses two approaches: 1). Confirmatory factor analysis, in Structural Equation Modeling (SEM); and 2). Regression Weight on Structural Equation Modeling (SEM). The model output in this study can make a positive contribution to Meatlovers outlets in Semarang City in an effort to be able to realize the continuity and sustainability of their business in customer satisfaction, both in the form of managerial implication suggestions and the formulation of scientific articles and measurement instruments. Managerial advice is aimed at Meatlovers outlets in formulating strategies to maintain their business so that consumers come back to buy Meatlovers outlet products.
Collaboration between Zakat Organizations and Universities in Enhancing the Economy of Ummah Saleh, Khairul -; Kurniani, Kurniani -; Utami, Hadiahti -; Pratiwi, Mona Inayah
Admisi dan Bisnis Vol. 25 No. 3 (2024): OKTOBER 2024
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/ab.v25i3.6007

Abstract

The purpose of this research is to know and examine further the principles, values and ethics, processes, and mechanisms of cooperation between Lazis Nurul Huda and University in improving the people”™s economy in Surakarta City, Central Java through the management of zakat, infaq, shodaqoh, and waqf in Higher Education. Also, this research discusses the challenges in maximizing the potential of zakat in Indonesia due to the informal collection process and the need for professional management. This research uses qualitative methods with case studies. Then the data needed is primary data through depth interviews. The findings of the research can be useful for Lazis Nurul Huda in improving its coordination with University UNS in managing zakat, as well as for other zakat organizations in establishing partnerships with, through scholarship and education program for mustahik in university. The research suggests that universities can contribute to this by establishing zakat management institutions, which can work in partnership with zakat organizations to improve the distribution of zakat and increase awareness among the public about the importance of zakat.
Impact of Using E-Filing, E-Billing, and Trust in Authorities on Individual Taxpayer Compliance (A study at the Pratama Kediri Tax Service Office) Asterina, Talasa Cucha; Saleh, Khairul -; Widyanti, Dika Vivi
Admisi dan Bisnis Vol. 25 No. 3 (2024): OKTOBER 2024
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/ab.v25i3.6011

Abstract

Efficient tax management and increasing taxpayer compliance are key challenges in modern tax administration. Therefore, the Directorate General of Taxes strives to enhance the number of taxpayers complying with reporting Annual Tax Returns (SPT) and paying tax bills on time. This research investigates the effects of using e-Filing and e-Billing systems, as well as trust in authority, on personal taxpayer compliance. The use of e-Filing and e-Billing expedites the tax submission and payment processes, thereby fostering taxpayer compliance. This study was conducted at the Primary Tax Service Office in Kediri using descriptive analysis method. The population studied consists of 121,291 employees in Kediri, with a sample size of 107 respondents selected through non- probability purposive sampling. Data analysis employed classical assumption tests, hypothesis testing using t-test, F-test, coefficient of determination, and multiple linear regression analysis, facilitated by IBM SPSS Statistics 25 software.
Co-Authors Asterina, Talasa Cucha Budi - Prasetya, Budi - Hadiahti - Utami, Hadiahti - Kurniani, Kurniani - Pratiwi, Mona Inayah Widyanti, Dika Vivi