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All Journal BTJ : Business and Technology Journal Jurnal Hukum dan Pendidikan Kewarganegaraan
Muhammad Nazif
Unknown Affiliation
Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

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PENGARUH KUALITAS PELAYANAN DAN KETEPATAN WAKTU PENGIRIMAN TERHADAP KEPUASAN PELANGGAN DI PT. PINDO DELI PAPER PRODUCT Dhea Fitria; Gemilang Fhajri Arye; Muhammad Nazif
BTJ : Business and Technology Journal Vol 2, No 2 (2024)
Publisher : BTJ : Business and Technology Journal

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This report aims to analyze the influence of service quality and timeliness of delivery on customer satisfaction at PT. Pindo Deli Paper Products. The research sample is all customers of PT. Pindo Deli Paper Products. This research is a descriptive research method with a qualitative approach, the results obtained from the research are that service quality has a significant effect on customer satisfaction, timeliness of delivery has a significant effect on customer satisfaction, service quality and timeliness of delivery have a simultaneous effect on customer satisfaction. The resulting implications can help companies to better understand customer needs and expectations, so they can optimize customer needs and strengthen the company's market.Keywords: service quality, on time delivery, customer satisfaction
Sosialisasi Tentang Membangun Ketahanan Diri Remaja Dalam Menanggulangi Penyalahgunaan Narkoba Sebagai Upaya Menjaga Ketahanan Nasional Di Sekolah Menengah Atas Kartika 1-5 Kota Padang Sry Wahyuni; Elwidarifa Marwenny; Muhammad Nazif; Salsabilla Afrilisya; Azella Widi Syahrani; Salmi Agustri; Fauzan Mukhlisin
Jurnal Kajian Hukum dan Pendidikan Kewarganegaraan Vol. 1 No. 2 (2025): Januari - Maret
Publisher : GLOBAL SCIENTS PUBLISHER

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Teenagers are a group that is vulnerable to the dangers of drug encryption which can have a significant impact on individual resilience and national security. This outreach activity was carried out as an effort to build the self-resilience of high school students at SMA Kartika 1-5 Padang to prevent drug prevention. Through the outreach program, it is hoped that it can increase students’ awareness, knowledge and ability to fight the effects of drugs. The methods used include lectures, group discussions, and motivational activities, which involve collaboration between teachers and the Law Studies Study Program team, FHISH Unidha. The results show an increase in students’ understanding of the material presented. Further implementation and ensuring similar development programs are recommended for wider impact.
Co-Authors Azella Widi Syahrani Dhea Fitria Fauzan Mukhlisin Gemilang Fhajri Arye Marwenny, Elwidarifa Salmi Agustri Salsabilla Afrilisya Sry Wahyuni