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A dramaturgical theory approach: Symbolic interaction and self-image formation of dangdut singers SILVIONA YOLANDA; Eko Wahyono; Fitri Susiswani Isbandi; Raden Nita Rohmatunisa; Lathifa Prima Ghanistyana; Silfiana Dian Lestari
Jurnal Studi Komunikasi Vol. 9 No. 1 (2025)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v9i1.8574

Abstract

Dangdut music performances with their dangdut biduan have become an inseparable part of culture and tradition, specifically in Tangerang City, Banten Province, Indonesia. Dangdut music is often present at various events, ranging from celebrations to big events in the city. However, the public's view of this profession still varies; therefore, symbolic interaction is essential in shaping the image of dangdut biduan (singer) so that it can influence public views. The purpose of this study is to understand the role of symbolic interaction in creating the self-image of dangdut both on stage (front stage) and in their roles as housewives (backstage), as well as to determine the response or perception of the community to the formed self-image by dangdut singers from this symbolic interaction by employing a qualitative descriptive research method through a dramaturgy approach. Data collection methods included in-depth interviews, participant observations, and documentation. A triangulation method was used to ensure the validity of the data. Data analysis techniques included data collection, data reduction, data presentation, and conclusions drawn. The results of this study show that symbolic interaction has a central role in forming a positive image for dangdut singers through attractive physical performance, adaptability to the music played, interaction with the audience, and teamwork. The ability to effectively communicate and adapt to others is crucial in providing a special experience on stage. In addition to being a housewife, symbolic interactions also combine commitment, balance, communication, and family support to create a positive and motivating image. The positive response from colleagues, the social environment, and the audience reflects humility and an attitude that is in harmony with the culture of dangdut biduan, so that it is in harmony with the wider community.
Digital Communication Model in Optimizing E-Government for Improving the Quality of Public Services in Tangerang City Raden Nita Rohmatunisa; Ade Rahmah; Fitri Susiswani Isbani
Poltanesa Vol 26 No 2 (2025): December 2025
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In the digital era, governments are expected to adopt information technology to improve the efficiency, transparency, and public participation in service delivery. Tangerang City, as one of the regions implementing the Smart City concept, faces challenges in e-Government implementation, such as low digital literacy, frequent staff rotation, and limited infrastructure. Digital communication serves as a strategic bridge between the government and the public, enabling real-time interaction and public trust. This study aims to develop an adaptive and participatory digital communication model to optimize e-Government services. Employing a qualitative case study approach, data were gathered through in-depth interviews, non-participant observations, and document analysis, followed by thematic and SWOT analysis. The findings show that Tangerang City has implemented a multi-channel communication system—Instagram, TikTok, YouTube, and the “Tangerang Live” super-app—supported by six functional divisions. Key strategies include tiered content planning, mobile digital literacy programs, event-based engagement, and data-driven evaluation. This model contributes a practical framework for inclusive and sustainable digital governance.