Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Simki Economic
Anifia, Indah Citra
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Tarif terhadap Kepuasan Pasien RSUD dr. Mohamad Soewandhie Surabaya Kartika, Mira Gayatri; Kurniawati, Ony; Pelitawati, Dyah; Anifia, Indah Citra
Jurnal Simki Economic Vol 8 No 1 (2025): Volume 8 Nomor 1 Tahun 2025
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/jse.v8i1.1068

Abstract

This research is focused on analyzing the relationship between cost, quality of service, and product quality with patient satisfaction at RSUD Dr. Mohamad Soewandhie Surabaya. The main issue addressed is the low level of patient satisfaction, which may affect the hospital’s image and future service utilization decisions. A total of 115 respondents were selected using a quantitative approach and descriptive analysis with a non-probability sampling technique. The respondents were general (paying) patients who visited the hospital. Data analysis indicated that patient satisfaction is significantly influenced by cost, service quality, and product quality, both in partial and simultaneous analyses. These three factors explained 34% of the variance in patient satisfaction based on the coefficient of determination (R²). The findings suggest that improvements in cost efficiency, service, and product quality have a direct impact on satisfaction, which in turn affects patient loyalty and the hospital's image. The remaining 66% is attributed to other variables beyond the scope of this study and requires further investigation.
Co-Authors Kartika, Mira Gayatri Ony Kurniawati Pelitawati, Dyah