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All Journal Jurnal Sains Informatika Terapan (JSIT) APLIKATIF: Journal of Research Trends in Social Sciences and Humanities
Sari, Indra Ratna
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Arts Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Social Sciences

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Housekeeping Strategy and Its Impact on Room Occupancy at Parlezo Hotel Labuan Bajo Mappiasse, Mappiasse; Hehanussa, Akib; Hanggu, Elizabeth Oktaviani; Sari, Indra Ratna; Adi Saputri, Luh Gede Elvina
APLIKATIF: Journal of Research Trends in Social Sciences and Humanities Vol. 4 No. 2 (2025): APLIKATIF: Journal of Research Trends in Social Sciences and Humanities
Publisher : Lembaga Junal dan Publikasi, Universitas Muhammadiyah Buton

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59110/aplikatif.v4i2.645

Abstract

This study examines the strategic role of the housekeeping department in increasing room occupancy at Parlezo Hotel, Labuan Bajo. Employing a qualitative descriptive approach, data were collected through interviews, observations, documentation, and internal occupancy reports from 2023–2024. Fieldwork was conducted over a two-month period (November–December 2024) and involved five informants, including one housekeeping supervisor and four housekeeping staff. The findings reveal that personalized services—such as towel art for returning guests, birthday surprises, and extra amenities for long-stay visitors—play a key role in enhancing guest satisfaction and loyalty. Infrastructural limitations, such as the absence of an elevator, are mitigated through empathetic service and real-time room coordination using GuestPro, a cloud-based Property Management System (PMS). Operational efficiency is further supported by structured task delegation, regular briefings, quality assurance routines, and responsive communication. Notably, the occupancy rate increased by 5.82% from 2023 to 2024, with a two-year average of 77.19%, reflecting the effectiveness of targeted housekeeping strategies. The study concludes that a well-trained and strategically coordinated housekeeping team is instrumental in maintaining service excellence and improving hotel performance in a competitive tourism environment.
Evaluasi Kualitas Layanan Website Perpustakaan dan Kearsipan Manggarai Barat Menggunakan Metode WebQual 4.0 Modified and Importance Performance Analysis (IPA) Djun, Sisilia Fhelly; Savio, Adelaide Hindelens; Jufidah; Sandrio, Laurensius; Sari, Indra Ratna
Jurnal Sains Informatika Terapan Vol. 5 No. 1 (2026): Jurnal Sains Informatika Terapan (Februari, 2026)
Publisher : Riset Sinergi Indonesia (RISINDO)

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Abstract

Website Dinas Perpustakaan dan Kearsipan Manggarai Barat digunakan sebagai media penyampaian informasi kepada masyarakat. Meningkatnya jumlah kunjungan menunjukkan pentingnya evaluasi terhadap kualitas layanan website tersebut. Penelitian ini bertujuan untuk menilai kualitas layanan informasi digital menggunakan metode WebQual 4.0 yang meliputi dimensi usability, kualitas informasi, dan interaksi layanan. Hasil penelitian menunjukkan bahwa dimensi usability berada pada kategori baik dengan tingkat kesesuaian sebesar 98,5%. Namun, masih terdapat kesenjangan rata-rata sebesar –0,24 yang menunjukkan perlunya perbaikan, terutama pada aspek kemudahan komunikasi. Rekomendasi pengembangan website disusun berdasarkan pedoman WCAG 2.0 guna meningkatkan kualitas layanan dan aksesibilitas bagi pengguna.
Co-Authors Akib Hehanussa Djun, Sisilia Fhelly Hanggu, Elizabeth Oktaviani Jufidah Laurensius Sandrio Luh Gede Elvina Adi Saputri Mappiasse, Mappiasse Savio, Adelaide Hindelens