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All Journal Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat APLIKATIF: Journal of Research Trends in Social Sciences and Humanities
Hanggu, Elizabeth Oktaviani
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Agriculture, Biological Sciences & Forestry Arts Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Social Sciences

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Housekeeping Strategy and Its Impact on Room Occupancy at Parlezo Hotel Labuan Bajo Mappiasse, Mappiasse; Hehanussa, Akib; Hanggu, Elizabeth Oktaviani; Sari, Indra Ratna; Adi Saputri, Luh Gede Elvina
APLIKATIF: Journal of Research Trends in Social Sciences and Humanities Vol. 4 No. 2 (2025): APLIKATIF: Journal of Research Trends in Social Sciences and Humanities
Publisher : Lembaga Junal dan Publikasi, Universitas Muhammadiyah Buton

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59110/aplikatif.v4i2.645

Abstract

This study examines the strategic role of the housekeeping department in increasing room occupancy at Parlezo Hotel, Labuan Bajo. Employing a qualitative descriptive approach, data were collected through interviews, observations, documentation, and internal occupancy reports from 2023–2024. Fieldwork was conducted over a two-month period (November–December 2024) and involved five informants, including one housekeeping supervisor and four housekeeping staff. The findings reveal that personalized services—such as towel art for returning guests, birthday surprises, and extra amenities for long-stay visitors—play a key role in enhancing guest satisfaction and loyalty. Infrastructural limitations, such as the absence of an elevator, are mitigated through empathetic service and real-time room coordination using GuestPro, a cloud-based Property Management System (PMS). Operational efficiency is further supported by structured task delegation, regular briefings, quality assurance routines, and responsive communication. Notably, the occupancy rate increased by 5.82% from 2023 to 2024, with a two-year average of 77.19%, reflecting the effectiveness of targeted housekeeping strategies. The study concludes that a well-trained and strategically coordinated housekeeping team is instrumental in maintaining service excellence and improving hotel performance in a competitive tourism environment.
Inovasi Pengembangan Kuliner Lokal Desa Wisata Coal Kabupaten Manggarai Barat Berybe, Gregorius Antariksa; Hanggu, Elizabeth Oktaviani; Wellalangi, Maria; Tani, Novita Masi Dari; Mala, Claudia Yulita
Abdimas Galuh Vol 6, No 1 (2024): Maret 2024
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/ag.v6i1.13557

Abstract

Kemampuan masyarakat dalam layanan makan minum sebagai indikator layanan prima. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kapasitas Sumber Daya Manusia (SDM) dalam pengelolaan panganan lokal di Desa Wisata Coal, Kec Kuwuws, Kabupaten Manggarai Barat. Pelaksanaan kegiatan menggunakan metode pelatihan pengolahan panganan lokal dengan materi pendampingan yang terbagi menjadi: (1) Variasi menu olahan telur untuk breakfast. (2) Inovasi olahan ayam sebagai bahan dasar main course. (3) Inovasi olahan panganan lokal yang sudah ada seperti kompiang dan serabe menjadi varian baru. (4) Food Presentation. Peserta kegiatan merupakan warga Desa Wisata Coal dari kelompok Homestay, Home Industry dan Komunitas Milenial Bukit Porong yang tergabung dalam Desa Wisata Coal. Hasil kegiatan menunjukan peningkatan pengetahuan dan pemahaman akan variasi produk yang bisa dikembangkan serta kemampuan mengolah menu breakfast seperti Omelete, Scrambel dan egg benedict, Menu Main Course seperti Chicken Drum Stick, Thai Chicken Curry dan Chicken Steak serta inovasi pengembangan produk lokal kompiang dan serabe menjadi kompiang burger dan pancake serabe yang siap saji dan ditawarkan kepada tamu sebagai bagian dari kearifan kuliner lokal Desa Wisata Coal.
Co-Authors Akib Hehanussa Gregorius Antariksa Berybe Luh Gede Elvina Adi Saputri Mala, Claudia Yulita Mappiasse, Mappiasse Sari, Indra Ratna Tani, Novita Masi Dari Wellalangi, Maria