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All Journal JTP - Jurnal Teknologi Pendidikan Journal of Educational Technology Studies and Applied Research
Kusumaningtyas, Fitri Indra
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Computer Science & IT Education Languange, Linguistic, Communication & Media Social Sciences Other

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Development of a Stakeholder Satisfaction System Model for Service and Education Quality Wahyuni, Sri; Zamroni; Apriani, Rizka; Fajarianto, Otto; Yuniawatika; Syarifa, Najwa Kamila; Kusumaningtyas, Fitri Indra
JTP - Jurnal Teknologi Pendidikan Vol. 26 No. 3 (2024): Jurnal Teknologi Pendidikan
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/jtp.v26i3.54383

Abstract

This study aims to measure the level of stakeholder satisfaction with the quality of service and education at the Faculty of Education, State University of Malang. The research employs a quantitative analysis method, utilizing a structured questionnaire based on five service quality indicators: Tangible, Responsiveness, Reliability, Empathy, and Assurance. The questionnaire was distributed to stakeholders, including students, lecturers, and staff. The results indicate that the overall level of stakeholder satisfaction is high, with the Assurance indicator scoring the highest at 76.6%, reflecting strong trust in services provided. The lowest score was observed in the Responsiveness indicator at 72.8%, suggesting a need for improvement in addressing stakeholder needs promptly. The study is limited to stakeholders at the Faculty of Education, and the findings may not be generalizable to other faculties or institutions. The findings provide valuable insights for the Faculty of Education to enhance service quality, particularly in responsiveness, to better meet stakeholder expectations. This research contributes to the ongoing efforts to improve educational service quality by providing empirical data on stakeholder satisfaction within a specific academic context.
Korelasi Penggunaan Teknologi Dengan Keterampilan Berpikir Kritis Mahasiswa Pada Pembelajaran kusumaningtyas, Fitri Indra
Journal of Educational Technology Studies and Applied Research Vol 2 No 1 (2025): Desember 2025
Publisher : Teknologi Pendidikan ID

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70125/jetsar.v2i1y2025a42

Abstract

Penelitian ini mengkaji korelasi antara penggunaan teknologi dengan keterampilan berpikir kritis mahasiswa dalam konteks pembelajaran berbasis teknologi di perguruan tinggi. Metode yang digunakan adalah kuantitatif dengan pendekatan korelasional, data dikumpulkan melalui kuesioner yang diisi oleh mahasiswa. Hasil penelitian menunjukkan adanya korelasi positif yang signifikan antara penggunaan teknologi dan keterampilan berpikir kritis, meskipun pada tingkat yang rendah (r = 0,271). Teknologi memiliki potensi untuk mendukung pengembangan kemampuan analisis, evaluasi, dan refleksi mahasiswa, namun, saat ini penggunaannya cenderung lebih difokuskan pada penyampaian materi. Penelitian ini menekankan pentingnya keterampilan dosen dalam memanfaatkan teknologi secara strategis serta perlunya pengembangan inovasi desain pembelajaran untuk memaksimalkan potensi teknologi dalam pendidikan
Co-Authors Otto Fajarianto Rizka Apriani Sri Wahyuni Syarifa, Najwa Kamila Yuniawatika Zamroni