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All Journal Journal of Management and Innovation Entrepreneurship (JMIE) LANCAH Jurnal Inovasi dan Tren
Al Ayubbi, Faqih
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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Analisis Kapasitas Apron dari Aspek Jumlah Pergerakan Penumpang, Jumlah Pergerakan Pesawat dan Waktu Pesawat di Apron pada Sebuah Bandara di Indonesia Al Ayubbi, Faqih; Pamuraharjo, Hemi; Wardhana, Pramudika Wisnu
LANCAH: Jurnal Inovasi dan Tren Vol. 2 No. 2b (2024): Special Edition Juli
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ljit.v2i2b.2829

Abstract

Air transport is a type of transport system that is widely used for passengers and cargo, both domestic and international. Indonesia is one of the countries that strongly supports the development of air transport. The growth of air transportation and technological development every year is getting faster, therefore, this research aims to analyse the capacity and optimisation of aprons at airports. The analysis is conducted by identifying the current apron capacity, forecasting future apron requirements, and determining the necessary optimisation measures. This study uses aircraft movement data from 2014 to 2020, and applies the linear regression method to project aircraft movements in 2023 and 2028. Three forecasting scenarios were used to handle outlier data due to events such as ticket fare increases and the COVID-19 pandemic. The analysis results show that the current apron capacity is sufficient, but will exceed capacity in the coming year. Therefore, additional parking stands are recommended as a long-term optimisation measure. This research provides important insights for airport facility development planning to accommodate the continuous increase in air traffic. Thus, the addition of parking stands and other optimisation measures are necessary to maintain the smooth operation of the airport in the future and ensure that the airport facilities can accommodate the increasing air traffic.
PENGARUH PELAYANAN INFORMATION SERVICE OFFICER TERHADAP KEPUASAN PENUMPANG DI BANDARA INTERNASIONAL ZAINUDDIN ABDUL MADJID LOMBOK Al Ayubbi, Faqih; Sundoro; Surya Tri Saputra
Journal of Management and Innovation Entrepreneurship (JMIE) Vol. 3 No. 1 (2025): Oktober
Publisher : Yayasan Nuraini Ibrahim Mandiri

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Abstract

Transportasi udara menjadi sektor penting dalam mendukung mobilitas masyarakat modern. Dalam konteks ini, pelayanan di bandara, khususnya oleh Information Service Officer (ISO), memiliki peranan strategis dalam membentuk kepuasan penumpang. Penelitian ini bertujuan untuk menganalisis pengaruh pelayanan ISO terhadap tingkat kepuasan penumpang di Bandara Internasional Zainuddin Abdul Madjid Lombok. Metode yang digunakan adalah pendekatan kuantitatif dengan teknik survei melalui penyebaran kuesioner kepada 98 responden. Instrumen disusun berdasarkan lima dimensi SERVQUAL, yaitu Tangibles, Reliability, Responsiveness, Assurance, dan Empathy. Analisis data dilakukan menggunakan uji regresi linear sederhana dan koefisien determinasi dengan bantuan SPSS. Hasil penelitian menunjukkan bahwa pelayanan yang diberikan oleh ISO berpengaruh positif dan signifikan terhadap kepuasan penumpang, dengan nilai koefisien determinasi (R²) sebesar 0,723. Artinya, 72,3% variasi dalam kepuasan penumpang dapat dijelaskan oleh kualitas pelayanan ISO. Dimensi responsiveness dan empathy menjadi faktor yang paling dominan. Hasil ini menegaskan pentingnya peningkatan kompetensi petugas serta pemanfaatan teknologi informasi untuk memperkuat efektivitas pelayanan. Penelitian ini diharapkan menjadi masukan strategis dalam peningkatan layanan publik di sektor kebandarudaraan.
Co-Authors Pamuraharjo, Hemi Sundoro Surya Tri Saputra Wardhana, Pramudika Wisnu