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All Journal Jurnal Teknologi Kedirgantaraan (JTK) Langit Biru: Jurnal Ilmiah Aviasi Jurnal Ground Handling Dirgantara Journal of Management and Innovation Entrepreneurship (JMIE) Jurnal Media Akademik (JMA) Aviation Busieness and Operations Journal
Sundoro
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KAJIAN KEGIATAN DI AREA GUDANG KARGO PADA BANDAR UDARA INTERNASIONAL JUANDA SURABAYA Dimas Pandhiega Wiguna; Ika Endrawijaya; Sundoro
Langit Biru: Jurnal Ilmiah Aviasi Vol 13 No 01 (2020): Langit Biru: Jurnal Ilmiah Aviasi Vol.13 No.1 [Februari 2020]
Publisher : Politeknik Penerbangan Indonesia Curug

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (741.517 KB)

Abstract

B.IndonesiaKeselamatan adalah salah satu kunci utama pada kegiatan pelayanan penerbangan, agar tercapai tujuan keselamatan penerbangan, dibutuhkan suatu kinerja yang profesional dari setiap personil yang bertugas, yaitu personil yang taat pada peraturan, serta didukung oleh fasilitas yang memadai sesuai standar. Dalam hal ini adalah pelayanan barang kargo di bandara udara. Akibatnya adalah berkurangnya keselamatan dan kenyamanan dari area penyimpanan gudang kargo domestik di akibatkan dari kendaraan GSE yang sering membentur pilar & Pilar Protection di dalam gudang kargo domestik dan menyebakan berkurangnya area penyimpanan untuk menaruh barang akibat pemarkiran dan pergerakan GSE untuk kegiatan Rebuild Up di area penyimpanan. Dengan pembuatan build up area keadaan gudang kargo domestik (outgoing) akan sesuai dengan Keputusan Menteri Nomer 29 tahun 2005 dan peralatan GSE yang akan melakukan Rebuild Up tidak lagi perlu masuk ke dalam area penyimpanan gudang kargo domestik (outgoing) untuk melaksanakan kegiatan Rebuild Up. Sehingga kondisi di area penyimpanan di dalam gudang kargo domestik terbebas dari pergerakan peralatan GSE yang dapat membahayakan dan mengganggu petugas dan barang kargo. B.EnglishSafety is one of the main keys in aviation service activities, in order to achieve the objectives of flight safety, it requires a professional performance of each personnel on duty, namely personnel who obey the rules, and supported by adequate facilities according to standards. In this case cargo service at the airport. The result is the reduced safety and comfort of the domestic cargo warehouse storage area resulting from GSE vehicles that often hit pillars & Pillar Protection in the domestic cargo warehouse and caused the reduced storage area to place goods due to parking and movement of GSE for Rebuild Up activities in the storage area. With the creation of a build up area, the state of the domestic cargo warehouse (outgoing) will be in accordance with Ministerial Decree No. 29 of 2005 and GSE equipment that will carry out Rebuild Up no longer needs to enter the domestic cargo warehouse storage area (outgoing) to carry out Rebuild Up activities. So that the conditions in the storage area in the domestic cargo warehouse are free from the movement of GSE equipment which can endanger and disturb cargo officers and cargo.
KAJIAN PENEMPATAN HELICOPTER STAND DI BANDAR UDARA INTERNASIONAL JENDERAL AHMAD YANI SEMARANG Willy Ari Prasetya; Sundoro; Budi Prasetyo
Langit Biru: Jurnal Ilmiah Aviasi Vol 12 No 3 (2019): Langit Biru: Jurnal Ilmiah Aviasi
Publisher : Politeknik Penerbangan Indonesia Curug

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Abstract

Arrangements for Helicopters in Aprons and the availability of adequate facilities is one of the supporting factors in providing the best service. In its implementation, during conducting research at the General Ahmad Yani International Airport Semarang, the author saw the conditions at the Parking Stand N1 in the Apron still not in accordance with their functions and uses. The unavailability of a helicopter stand to place a helicopter so that the helicopter placement process is still tandemed in the Parking Stand for Fix Wings and the unavailability of the helicopter stand markers has an impact on Marshallers who do not know the helicopter placement limit, do not have calculations that will also impact on objects around the Parking Stand . The problems that occur this of course causes not well ordered Helicopter parked tandem with a fix wing. The unavailability of Helipad or Helicopter Stand is less than optimal, so that it greatly affects the security and safety of airport service users
ANALISIS EQUIPMENT STORAGE AREA GUNA MENINGKATKAN KESELAMATAN PERGERAKAN GROUND SUPPORT EQUIPMENT (GSE) DI BANDAR UDARA EL TARI KUPANG Sundoro; Agus Widiartha, I Putu; Sadiatmi, Rini
Jurnal Bisnis dan Operasi Penerbangan Vol 2 No 02 (2025): Aviation Business and Operations Journal
Publisher : Politeknik Penerbangan Indonesia Curug

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54147/jobp.v2i02.1354

Abstract

Masalah yang ditemukan di Bandar Udara El Tari Kupang terkait penyimpanan Ground Support Equipment (GSE) di area equipment storage. Observasi menunjukkan bahwa belum ada marka yang jelas untuk menandai tempat penyimpanan GSE dan belum ada Letter of Coordination Agreement (LOCA) yang mengatur penyimpanan atau pengambilan GSE. Ketidakteraturan dalam penempatan GSE ini dapat memicu kecelakaan atau insiden. Penelitian ini menggunakan metode deskriptif kualitatif melalui observasi, dokumentasi, dan wawancara untuk memahami masalah tersebut dan mencari solusi. Hasilnya, direkomendasikan pembuatan marka penyimpanan yang sesuai ukuran dan aturan, serta pembuatan LOCA antara pihak bandara dan ground handling untuk meningkatkan kualitas pelayanan dan keselamatan.
Kajian Pengawasan Unit Apron Movement Control terhadap Pemenuhan Standar Operasional Prosedur pada Area Apron di Bandar Udara Kalimarau Berau Setiawan, Dodi; Sundoro; Dwi Lestary
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1495

Abstract

This research evaluates how effectively the Apron Movement Control (AMC) Unit oversees adherence to Standard Operating Procedures (SOP) regarding ground handling operations and the use of Ground Support Equipment (GSE) at Kalimarau Airport. The study stems from frequent violations occurring in the apron area, which pose potential threats to aviation safety, with the goal of strengthening safety culture in airside operations. Using a qualitative method, data were obtained through field observations, comprehensive interviews, and document analysis. The study focused on identifying recurring violations and assessing the current supervision system, with PR 21 Year 2023 serving as the primary guideline. Findings reveal that AMC's oversight is still lacking, as shown by common breaches such as GSE operating over speed limits, parking equipment outside designated zones, unauthorized aircraft run-up activities, and failure to wear personal protective equipment (PPE). To overcome these problems, the study proposes improved surveillance using CCTV and GPS tracking, ongoing personnel training, and the implementation of a structured reward and sanction system to promote SOP adherence within the apron environment.
Studi Pemahaman Penumpang terhadap Barang Terlarang (Prohibited Items) di BLU UPBU Kelas I Utama Juwata Tarakan Atmaja, Fikriansyah Cakra; Sundoro; Lestary, Dwi
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v18i1.1498

Abstract

This study aims to evaluate the level of passenger understanding regarding prohibited items in air travel and to assess the effectiveness of information dissemination efforts at BLU UPBU Kelas I Utama Juwata Tarakan Airport. A qualitative descriptive method was applied through observations, structured interviews with aviation security personnel and passengers, surveys using questionnaires distributed to 50 respondents, and documentation analysis from logbooks at Passenger Security Check Points (PSCP). The findings reveal that only 22% of passengers correctly understand regulations regarding prohibited items, while 44% were unsure, and 34% lacked knowledge. In particular, misunderstandings were significant regarding the carriage of lighters and sharp objects, which are consistently the top three confiscated items during security checks. Furthermore, 76% of respondents stated that they find it difficult to access safety-related information at the airport. Current communication methods, such as videotrons, posters, and social media, have not been fully optimized for delivering essential safety messages. The study highlights the need for improved educational strategies using visual aids, digital platforms, and direct communication by airport personnel. These findings underline the importance of more inclusive, accessible, and proactive safety campaigns to increase compliance and ensure safer airport operations.
Evaluation of Buggy Car Service Arrangement for Passengers with Special Needs: A Case Study at Sultan Hasanuddin International Airport Fitrah, Fitrah Abdillah Azzury Munthe; Sundoro; Lestary, Dwi
Jurnal Teknologi Kedirgantaraan Vol 10 No 2 (2025): Jurnal Teknologi Kedirgantaraan
Publisher : FTK UNSURYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35894/jtk.v10i2.308

Abstract

This study aims to evaluate the operational arrangement of buggy car services for passengers with special needs at Sultan Hasanuddin International Airport in Makassar. Using a qualitative descriptive approach and case study design, data were collected through field observation, interviews, and documentation during a five-month internship in the Airport Operation Landside and Terminal (AOLT) division. The findings indicate that the service implementation still faces several critical issues, such as limited vehicle availability, overcapacity usage, lack of standardized service points, misuse by non-priority passengers, and the absence of written Standard Operating Procedures (SOPs). These problems contribute to inefficiencies, safety risks, and unequal service for those entitled to priority treatment. The study recommends the formulation of structured SOPs, additional pick-up/drop-off points, regular training for AOLT personnel, and the adoption of digital support systems to enhance the effectiveness and fairness of buggy car services. By improving management policies and operational consistency, the service can better reflect the values of inclusive and human-centered airport operations, in line with Regulation of the Minister of Transportation No. 41 of 2023
PENGARUH PELAYANAN INFORMATION SERVICE OFFICER TERHADAP KEPUASAN PENUMPANG DI BANDARA INTERNASIONAL ZAINUDDIN ABDUL MADJID LOMBOK Al Ayubbi, Faqih; Sundoro; Surya Tri Saputra
Journal of Management and Innovation Entrepreneurship (JMIE) Vol. 3 No. 1 (2025): Oktober
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jmie.v3i1.2826

Abstract

Transportasi udara menjadi sektor penting dalam mendukung mobilitas masyarakat modern. Dalam konteks ini, pelayanan di bandara, khususnya oleh Information Service Officer (ISO), memiliki peranan strategis dalam membentuk kepuasan penumpang. Penelitian ini bertujuan untuk menganalisis pengaruh pelayanan ISO terhadap tingkat kepuasan penumpang di Bandara Internasional Zainuddin Abdul Madjid Lombok. Metode yang digunakan adalah pendekatan kuantitatif dengan teknik survei melalui penyebaran kuesioner kepada 98 responden. Instrumen disusun berdasarkan lima dimensi SERVQUAL, yaitu Tangibles, Reliability, Responsiveness, Assurance, dan Empathy. Analisis data dilakukan menggunakan uji regresi linear sederhana dan koefisien determinasi dengan bantuan SPSS. Hasil penelitian menunjukkan bahwa pelayanan yang diberikan oleh ISO berpengaruh positif dan signifikan terhadap kepuasan penumpang, dengan nilai koefisien determinasi (R²) sebesar 0,723. Artinya, 72,3% variasi dalam kepuasan penumpang dapat dijelaskan oleh kualitas pelayanan ISO. Dimensi responsiveness dan empathy menjadi faktor yang paling dominan. Hasil ini menegaskan pentingnya peningkatan kompetensi petugas serta pemanfaatan teknologi informasi untuk memperkuat efektivitas pelayanan. Penelitian ini diharapkan menjadi masukan strategis dalam peningkatan layanan publik di sektor kebandarudaraan.
EVALUASI PENERAPAN STANDAR OPERASIONAL PROSEDUR UNIT INFORMASI BANDAR UDARA AJI PANGERAN TUMENGGUN PRANOTO SAMARINDA Ferdi Setiyawan; Sundoro; Surya Tri Saputra
Jurnal Media Akademik (JMA) Vol. 3 No. 7 (2025): JURNAL MEDIA AKADEMIK Edisi Juli
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/v3i7.2641

Abstract

Penelitian ini bertujuan untuk mengevaluasi penerapan Standar Operasional Prosedur (SOP) pada Unit Pelayanan Informasi di Bandar Udara Aji Pangeran Tumenggung Pranoto Samarinda. Unit Informasi merupakan ujung tombak dalam penyampaian informasi kepada pengguna jasa, sehingga efektivitas penerapan SOP sangat penting untuk menjamin kualitas pelayanan. Penelitian ini menggunakan pendekatan kualitatif deskriptif melalui metode observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan baha masih terdapat beberapa kendala dalam penerapan SOP, di antaranya letak meja informasi yang kurang strategis dan sulit diakses dari berbagai arah, keterbatasan akses oetugas ke media informasi digital, minimnya pelatihan berkala, beban kerja yang tinggi akibat keterbatasan personel, lemahnya koordinasi antarunit, serta pengawasan SOP yang belum optimal. Penulis merekomendasikan reposisi meja informasi, peningkatan kualitas dan kuantitas personel, pemanfaatan sistem komunikasi internal, pemberian akses informasi digital kepada petugas, serta penguatan sistem oengawasan berbasis digital. Dengan perbaikan tersebut, diharapkan pelayanan unit informasi dapat berjalan efektif, profesional, dan sesuai dengan standar pelayanan pengguna jasa bandar udara.
Co-Authors Agus Widiartha, I Putu Al Ayubbi, Faqih Atmaja, Fikriansyah Cakra Budi Prasetyo Dimas Pandhiega Wiguna Dodi Setiawan Dwi Lestary Ferdi Setiyawan Fitrah, Fitrah Abdillah Azzury Munthe Ika Endrawijaya Lestary, Dwi Sadiatmi, Rini Surya Tri Saputra Willy Prasetya