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All Journal Jurnal Pengabdian Kepada Masyarakat (JPKM) Langit Biru JAKPI Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Estiarto, Lintang Putri
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Social Sciences Transportation

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Journal : JAKPI

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KUALITAS LAYANAN PAJAK DAN PAJAK DIGITAL TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI UMKM Kamil, Islamiah; Yolifiandri, Yolifiandri; Prihanto, Hendi; Estiarto, Lintang Putri; Azkiah, Neza
Jurnal Akuntansi, Keuangan, Pajak dan Informasi (JAKPI) Vol 5, No 1 (2025)
Publisher : Unversitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/jakpi.v5i1.5799

Abstract

The urgency of this study stems from the growing significance of tax digitalization in Indonesia, particularly for Micro, Small, and Medium Enterprises (MSMEs). The quality of tax services, including the application of Digital Service Tax (DST), plays a crucial role in enhancing taxpayer compliance. Digitalizing the taxation system fosters greater transparency and efficiency in tax administration. However, challenges remain, particularly regarding taxpayers' understanding of digital services. Consequently, it is essential to examine the impact of tax service quality and digital tax implementation on individual taxpayer compliance within MSMEs in the context of digitalization. The objective of this research is to evaluate how tax service quality and the application of DST influence the compliance levels of individual MSME taxpayers. Employing a quantitative approach, the study collects data through surveys distributed to MSME taxpayers across the Jakarta, Bogor, Depok, Tangerang, and Bekasi (Jabodetabek) areas. The data will be analyzed using multiple linear regression to determine the relationship between tax service quality, digital tax, and tax compliance variables. The anticipated outcomes of this research include the publication of findings in accredited scientific journals and the formulation of policy recommendations for the Directorate General of Taxes to enhance digital tax service quality, thereby improving compliance among MSME taxpayers.
Co-Authors Anita Ratnasari Azkiah, Neza Hapzi Ali Hendi Prihanto Irawan, Indra Ade Islamiah Kamil Istianingsih Istianingsih, Istianingsih Robertus Suraji Yolifiandri, Yolifiandri