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Purwanti , Silviana
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Dampak Game Online Mobile Legends Terhadap Komunikasi Intrapersonal Mahasiswa Ilmu Komunikasi Universitas Mulawarman Angkatan 2017 Pambunan, Robertus; Purwanti , Silviana
Journal of Comprehensive Science Vol. 3 No. 7 (2024): Journal of Comprehensive Science (JCS)
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v3i7.788

Abstract

Penelitian ini mengangkat kasus dampak Mobile Legends terhadap mahasiswa ilmu komunikasi angkatan 2017. Game tersebut dapat mengurangi produktivitas akademis mereka, menyebabkan pengurangan waktu yang seharusnya digunakan untuk studi dan aktivitas akademis lainnya. Mobile Legends juga dapat menyebabkan kecanduan, mengganggu tidur, mengurangi aktivitas fisik, dan memicu isolasi sosial. Penelitian ini menggunakan metode kualitatif dengan memanfaatkan teori kebutuhan hubungan interpersonal, yang menyoroti hubungan individu dalam mencapai kepuasan tertentu dalam kondisi yang ada. Mahasiswa yang mengalami peningkatan tingkat kecanduan terhadap permainan tersebut cenderung mengalami gangguan dalam menjaga keseimbangan antara kehidupan nyata dan kehidupan virtual. Dampaknya termasuk penurunan produktivitas dalam kegiatan sehari-hari serta kesulitan dalam berkomunikasi langsung dengan orang lain. Berdasarkan hasil penelitian yang telah dilakukan, dapat disimpulkan bahwa game online Mobile Legends memiliki dampak yang signifikan terhadap komunikasi intrapersonal mahasiswa Ilmu Komunikasi Universitas Mulawarman angkatan 2017. Dampak tersebut antara lain adalah peningkatan kemampuan multitasking, peningkatan kemampuan berpikir strategis, serta peningkatan kemampuan mengelola emosi.
Interpersonal Communication of Vaporista With Consumers in Building Consumer Trust at AMW Vapestore Samarinda Asih, Nur; Purwanti , Silviana; Ibrizah, Ziya; Kristian, Dony
Jurnal Indonesia Sosial Sains Vol. 6 No. 10 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i10.2046

Abstract

This qualitative study examines how interpersonal communication between vaporistas (vape shop frontline staff) and consumers builds trust at AMW Vapestore Samarinda, Indonesia. Using social penetration theory by Altman and Taylor (1973), the research explores five stages of relationship development: orientation, exploratory affective, affective, stable, and depenetration. Through in-depth interviews with vaporistas and regular customers who visited at least five times, findings reveal that trust building begins with simple conversations during the orientation stage, progresses through gradual self-disclosure and emotional expression, and culminates in stable relationships characterized by mutual openness and predictability. Vaporistas demonstrate customer service excellence by actively providing product information, showing empathy, and maintaining supportive attitudes. The study confirms that interpersonal communication significantly influences consumer trust, with successful relationships reaching the stable stage where personal connections transcend transactional interactions. However, conflicts can lead to relationship deterioration. The research contributes to understanding frontline communication strategies in the vape retail industry and provides practical implications for employee training and customer relationship management.
Co-Authors Kristian, Dony Nur Asih, Nur Pambunan, Robertus Ziya Ibrizah