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p-Index From 2021 - 2026
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All Journal International Journal of Research in Community Services Ilomata International Journal of Social Science International Journal of Health, Medicine, and Sports
Tanu, Barbie Valerina
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Religion Humanities Dentistry Economics, Econometrics & Finance Education Energy Engineering Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Analysis Of Service Quality And Healthy Food Healthy Food Product Quality Towards Customer Satisfaction At Ayam Keprabon Gading Serpong Restaurant Yanah, Ani; Tanu, Barbie Valerina; Natalie, Lytiana
International Journal of Health, Medicine, and Sports Vol. 3 No. 1 (2025): International Journal of Health, Medicine, and Sports
Publisher : Corespub

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46336/ijhms.v3i1.186

Abstract

This study aims to analyze the impact of service quality and healthy food product quality on customer satisfaction at Ayam Keprabon Restaurant, Gading Serpong. Using a qualitative approach, data were collected through observations and interviews with four customers of the restaurant. The findings indicate that high-quality products and excellent service significantly influence customer satisfaction.
Design Thinking Approach for Culture Sensitive Tourism: (Case Study of Cultural Degradation of Baduy Tribe Due to Tourism) Pradana, Triandi; Sofiani; Tanu, Barbie Valerina
Ilomata International Journal of Social Science Vol. 6 No. 4 (2025): October 2025
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v6i4.1893

Abstract

Tourism that is developing in the Baduy region has now caused cultural degradation due to tourism activities, especially those involving tour guides from the Baduy tribe. The urgency of this study is the need for a study of tourism models that can adapt to the provisions of customary rules. The purpose of this study is to make recommendations for a culturally friendly tourism concept model that is suitable for application in Baduy so as not to degrade the culture of the Baduy tribe. This study uses a qualitative method with a design thinking approach. Data were collected through interview techniques, observation, and documentation studies. The selection of informants was carried out using purposive sampling techniques. Data obtained will then be analyzed using the interactive model technique from Miles & Huberman. This study recommends the ethno-ecotourism model as a culturally appropriate and sustainable tourism approach for the Baduy region. Through the design thinking process, a prototype model was developed and translated into a policy recommendation tailored to the Baduy context. Future testing is needed to evaluate the model’s alignment with community needs, and its implementation requires collaboration within a quadruple helix framework involving government, academia, communities, and media. However, despite its potential, the ethno-ecotourism model faces critical limitations, particularly in ensuring genuine community participation in decision-making. Studies show that top-down governance often marginalizes local voices, leading to a gap between projected and realized benefits.
Analysis of Waste Management in the Pasar Lama Tangerang Area From a Sustainable Tourism Perspective Yanah, Ani; Tanu, Barbie Valerina; Lytiana Natalie
International Journal of Research in Community Services Vol. 7 No. 1 (2026): International Journal of Research in Community Service (IJRCS)
Publisher : Research Collaboration Community (Rescollacom)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46336/ijrcs.v7i1.1135

Abstract

The Pasar Lama Tangerang area is one of the culinary tourism centers and traditional trading hubs that holds significant historical and economic value in Tangerang City. However, the increasing commercial activities and the growing number of visitors have resulted in substantial waste generation that has not been managed optimally. This study aims to analyze waste management practices and perceptions in the Pasar Lama Tangerang area from the perspective of sustainable tourism, based on insights from field actors such as vendors and sanitation workers. This research employs a descriptive qualitative approach, with data collected through field observations, in-depth interviews, and documentation. The research subjects consist of vendors and sanitation workers in the Pasar Lama area selected using purposive sampling. Data were analyzed using the interactive model of Miles and Huberman, which includes data reduction, data display, and conclusion drawing. The findings indicate that waste management in the Pasar Lama Tangerang area remains conventional and does not fully align with the principles of 3R (Reduce, Reuse, Recycle). Limited sanitation facilities, low participation from vendors, and insufficient socialization from the area’s management serve as major obstacles to achieving a clean environment. These findings reflect the actual conditions and perceptions of field actors; therefore, they cannot yet be used as a basis for directly assessing government policies.
Co-Authors Lytiana Natalie Natalie, Lytiana Sofiani Triandi Pradana Yanah, Ani