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Strategi Dinas Pemuda, Olahraga dan Pariwisata Dalam Mengembangkan Sektor Pariwisata di Kota Bontang Taufik Hidayatullah; Muhammad Noor; Letizia Dyastari
Jurnal Ilmu Pemerintahan Vol. 9 No. 3 (2021)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v9i3.898

This research aims to look at the Strategy of the Department of Youth, Sports and Tourism in Improving the Tourism Zone, the information obtained from the original source is all parties who know about the subject to be studied in the form of words or activities from informants with the results of observations, interviews and documentation. The research results state that the system of the Division of Youth, Sports and Tourism in the Development of Travel Industrial Areas is still not ideal. (1) Accessibility of human resources at the Youth, Sports and Tourism Office of Bontang City has so far not been increased in number. (2) Limited assets for fostering the tourism travel industry in Bontang City are not many, so travel industry goods are also limited. (3) The current framework for vacation spots in Bontang City must actually be shifted. Especially those related to offices and important frameworks needed by guests such as electricity, latrines, clean water, housing, and others. (4) The technique used in creating a tourism travel industry in Bontang City is to make the closest guidelines or guidelines to the tourism travel industry. The real fix includes working on basic frameworks and offices. organized a Travel Industry Mindfulness Training which was attended by the Taman City community, travel business people and several travel industry Alert Gathering (Pokdarwis) events.

Strategi Politik Calon Independen dalam Pemilihan Kepala Daerah Kota Samarinda Tahun 2020 Hizkiadven Sanggam Batara Lebang; Iman Surya; Letizia Dyastari
Jurnal Ilmu Pemerintahan Vol. 10 No. 1 (2022)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v10i1.913

The purpose of this study was to find out the political strategy of independent candidates in the regional head elections in Samarinda City in 2020. The data collection techniques used were observation, interviews, documentation, and secondary data. The data collection technique uses a qualitative descriptive model put forward by Miles and Huberman. This research was conducted in Samarinda City. The research focus is product, promotion, place, price. The results of the study show that there are several strategic patterns used by independent candidates, namely the 4p, namely political product (Product), Promotion (Promotion), Place (Place), Price (Price). The first is a political product made by independent candidates to attract attention. from the people in political products there is a vision and mission as well as excellent programs that will be carried out if elected as regional heads. Many people who are quite interested in independent candidates can be seen from the independent candidates asking for support from the public until at the time of the vote count in the local elections where the independent candidates garnered 51,652 supports and when the elections were held the independent candidates managed to collect 98,245 votes. They also carried out promotions for Attracting public attention, there are several methods used by independent candidates, namely using billboards, banners, online media, and face to face places. Independent candidates visit people in traditional markets to ask for support, and for budget prices provided by independent candidates Rp. 667,000,000 consisting of independent candidates' personal funds of Rp. 560,000,000 and donations from other parties of Rp. 107,000,000.

Upaya Dinas Pariwisata Kota Samarinda dalam Pembinaan Ekonomi Kreatif di Desa Budaya Pampang Deni Dova Anggelin; Iman Surya; Letizia Dyastari
Jurnal Ilmu Pemerintahan Vol. 10 No. 1 (2022)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v10i1.914

This study aims to identify and describe the efforts made by the Samarinda City Tourism Office in fostering the creative economy in the cultural village of Pampang. With a research focus, namely the development of the creative economy and the sape' music festival. This type of research uses descriptive qualitative research which conducts analysis through primary data in the form of interviews and secondary data in the form of documents related to the problems studied and this research goes directly to the field of research through observation, interviews and documentation to research sites in the Pampang Culture Village, Samarinda. The results of this study show how the efforts of the Samarinda city tourism office have formed pokdarwis (tourism awareness groups), provided coaching funds to several creative economy actors and repaired damaged facilities in the Pampang Culture village. The tourism office in this case also carries out sape' music festival activities and provides the tools and materials needed for these activities. Factors that are hindering the efforts of the tourism office in developing the creative economy at this time, namely the limited budget in implementing all programs, the readiness of the community that is not optimal and the limited facilities that make the tourism office help to improve it. In this case, good cooperation between the government and the community is needed in building and promoting the Pampang cultural village and there needs to be initiation from the community to hold more creative activities to attract visitors.

Analisis Kualitas Dan Kompetensi Pegawai Dalam Efektivitas Pelayanan Publik Letizia Dyastari
Indonesian Journal of Science, Technology and Humanities Vol. 3 No. 2 (2025): IJSTECH - October 2025
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijstech.v3i2.1616

Penelitian ini dilatarbelakangi oleh urgensi peningkatan kualitas pelayanan publik di era globalisasi, dimana survei Ombudsman RI tahun 2022 menunjukkan masih terdapat sekitar 30% instansi pemerintah yang belum memenuhi standar pelayanan publik optimal. Penelitian ini bertujuan untuk menganalisis hubungan antara kualitas dan kompetensi pegawai terhadap efektivitas pelayanan publik, serta merumuskan strategi peningkatannya. Metode penelitian menggunakan pendekatan kualitatif dengan studi kepustakaan, menganalisis sumber literatur primer dan sekunder yang diterbitkan dalam rentang 2020-2024, dengan teknik analisis konten kualitatif dan triangulasi sumber. Hasil penelitian menunjukkan bahwa hanya 45% pegawai yang memiliki kapasitas intelektual sesuai tuntutan pekerjaan, sementara dalam aspek kompetensi teknis mencapai 72%, namun hanya 40% yang memiliki kompetensi manajerial memadai. Terdapat korelasi kuat (r=0.82) antara kualitas pegawai dengan tingkat kepuasan masyarakat. Implementasi sistem pelayanan digital komprehensif terbukti meningkatkan efisiensi pelayanan hingga 40%. Kesimpulan penelitian mengungkapkan bahwa pendekatan holistik dalam pengembangan kualitas dan kompetensi pegawai menghasilkan peningkatan efisiensi pelayanan sebesar 35%, kepuasan masyarakat 42%, dan penurunan keluhan 55%. Penelitian merekomendasikan pengembangan kapasitas pegawai yang komprehensif, penguatan sistem digital, pengembangan framework evaluasi terintegrasi, penguatan budaya organisasi, dan optimalisasi sistem penghargaan.

Efektivitas Penerapan Parkir Elektronik (E-Pakring) Dalam Pengelolaan Parkir Di Kota Samarinda Clarissa Calcabilla; Budiman; Letizia Dyastari
Jurnal Ilmu Pemerintahan Vol. 11 No. 1 (2023)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v11i1.969

The results of the study show that the application of electronic parking (e-parking) in parking management in Samarinda city is not effective. This happens due to several problems regarding not achieving targets from predetermined locations, income targets not being achieved, people prefer cash payments because electronic parking is complicated and takes a long time, there are still illegal parking attendants, there are constraints from using EDC devices, namely the network which are less stable and machine errors, lack of socialization, lack of human resources, namely supervisory staff, optimization of public roadside parking levy revenue that does not reach the target. The inhibiting factors for the implementation of electronic parking (e-parking) in Samarinda City are the limited number of parking lots that are not proportional to the number of vehicles, low community technology capabilities, low community discipline, lack of public awareness to use non-cash payments and have e-money. To overcome these problems, the Samarinda City Transportation Service must carry out socialization to all target groups so that the overall goal is achieved properly.

Persepsi Masyarakat Terhadap Pelayanan Akta Kelahiran Berbasis Online di Dinas Kependudukan dan Pencatatan Sipil Kota Samarinda Diah Ayu Pitaloka; Letizia Dyastari; Melati Dama
Jurnal Ilmu Pemerintahan Vol. 11 No. 2 (2023)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v11i2.1475

The problem in this study is how the Lempake Village community views online-based birth certificate services.This type of research is qualitative research with a descriptive statistical approach that aims to provide a description of the phenomenon under study. The data analysis technique uses a frequency distribution analysis technique, which is an analytical technique that produces descriptive data which is percentaged to produce valid concluding data. The sampling technique used in this study was accidental sampling and snowball sampling with a research focus on public perception indicators in the form of: Service Procedures, Completion Time, Service Fees, Service Products and Service Supporting Facilities and Infrastructure. The results of this study indicate that the service procedures that have been determined according to the Lempake Village community through the official website sarpras are easy with a percentage of 86.73%. Via e-mail 2.04% think it's easy. While the service procedure via whatsapp, 81.63% thought it was easy. The service time that has been set is in accordance with the provisions that have been set with a percentage of 79.59%. The service fee specified in the online-based birth certificate service is in accordance with the provisions with a percentage of 77.56%. The service products that have been produced have good quality in terms of pronunciation to service product materials with a percentage of 90.81%. 9.19% there are still errors. Supporting infrastructure for online-based birth certificate services is easy with a percentage of 77.54%.

Efektivitas Pelayanan Publik Di Dinas Kependudukan dan Catatan Sipil Kabupaten Berau Rifgi Setia; Rita Kala Linggi; Letizia Dyastari
Jurnal Ilmu Pemerintahan Vol. 11 No. 3 (2023)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v11i3.1521

The research aimed to determine the effectiveness of public services at the Population and Civil Registration Office in Berau Regency, with a focus on goal achievement, integration, and adaptation. The research method used was descriptive and qualitative, and data was collected through observation, interviews, and documentation. The study found that the three stages of public service implementation were effective. The achievement of goals for the issuance of birth certificates, e-KTP, and child identity cards (KIA) was high and evenly distributed among the community. The community found it easy to manage their population administration documents and did not have to wait long according to the standard operating procedure (SOP), which is one day. Integration in public service implementation was effective as the Population and Civil Registration Office in Berau Regency worked well with other cross-sector organizations such as the Department of Education, BPS, Banking, and Hospitals. The issuance of birth certificates, e-KTP, and child identity cards was evenly distributed among the community. Adaptation in public service implementation was effective because it met the needs of the community, was easy, and fast. The search results provide additional information related to the Population and Civil Registration Office in Berau Regency, including a strategic plan for the office1 the main goal of fulfilling population administration documents for the community and studies on the implementation of e-KTP policies in Berau Regency

Pelayanan Dalam Pembuatan E-KTP Bagi Penyandang Disabilitas di Kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kutai Kartanegara Fariska Ramadhany Putri; Letizia Dyastari
Jurnal Ilmu Pemerintahan Vol. 12 No. 2 (2024)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v12i2.2338

This research aims to find out and describe the E-KTP making service for people with disabilities at the District Population and Civil Registration Service Office Kutai Kartanegara. The focus of this research is divided into two, namely discussing the quality of E-KTP making services and discussing inhibiting factors in E-KTP making services for people with disabilities. The research method used is a qualitative research method with data collection techniques in the form of in-depth interviews, documentation studies and literature studies. The research results show that the E-KTP making service for people with disabilities at the District Population and Civil Registration Service Office. Kutai Kartanegara has met almost all indicators of quality public services, starting from 1) Proficiency Indicators are seen from SOP-based services and competent employees, 2) Responsiveness Indicators are seen from the ability of officers to provide solutions to questions and needs of people with disabilities, 3) Guarantee Indicators are seen from the certainty of free service costs and certainty of legality as outlined in SOP, 4) Empathy indicators seen from officers who are initiative and respectful towards people with disabilities, and and 5) Direct Evidence Indicators look at the availability of mobile population administration services, special stairs, wheelchairs and communication aids for people with disabilities. Then, public services at the District Population and Civil Registration Office. Kutai Kartanegara still experiences several obstacles in providing E-KTP services, namely 1) Unstable network, 2) Difficult access to residents' homes, and 3) Residents' habit of visiting officers' homes personally to request services.

Komunikasi Pemerintah dalam Penyebaran Informasi Publik melalui Website pada Diskominfo Kota Samarinda Dariska Nur Laila Sifa; Letizia Dyastari
Jurnal Ilmu Pemerintahan Vol. 12 No. 2 (2024)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v12i2.2339

The results of this research show that the implementation of government communication in managing and disseminating public information through websites by the Samarinda City Diskominfo based on Lasswell's Communication theory has been implemented well as an informative medium. There are several actors starting from the Head of Service, Secretary, Head of Division, and staff who provide public information such as agendas, government news, public documents, and others by paying attention to the characteristics of information quality, namely accurate, timely, relevant, and complete. The strategy implemented by Diskominfo Samarinda City in disseminating public information applies the four stages of e-government development, namely web presence, interaction, transactions and transformation. The existence of transformation with other public bodies helps the community to get a response from the feedback provided such as aspirations, complaints and requests for public information which aims to create better communication between the government and the community. However, feedback via the Samarinda City Diskominfo website helpdesk still needs to be maximized because there is no response from the admin who manages it. Apart from that, it is necessary to add a download menu to make it easier to search for public documents in the process of interaction by the public.

Upaya Pemerintah Kota Samarinda Mewujudkan Good Governance Melalui Aplikasi Samarinda Santer Sarliana Ramadhani; Letizia Dyastari
Jurnal Ilmu Pemerintahan Vol. 12 No. 3 (2024)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jip.v12i3.2342

This research will focus on examining the Samarinda City Government's efforts to realize good governance through the Samarinda Santer application as a whole in accordance with the mandate of Bureaucratic Reform, namely implementing good governance through the main indicators, namely accountability, transparency and efficiency. Good Governance is a form of government system where the road conditions can run cleanly, efficiently, openly and can fulfill everything that society needs. Governance is the mechanisms, practices, procedures of government for managing resources and solving public problems. The implementation of Good Governance in Indonesia began with the emergence of Law of the Republic of Indonesia Number 32 of 2004 concerning Regional Government Article 20 Paragraph 1 and was strengthened by Law of the Republic of Indonesia Number 14 of 2008 concerning Openness of Public Information so that the public can receive open public information regarding the administration of the State. everything that has an impact on the public interest. In dealing with maladministration in society, the Samarinda City government is trying to realize Good Governance through the Samarinda Santer Application. The Samarida City government's efforts to realize good governance through the Samarinda Santer application have three indicators used in its realization, namely accountability, transparency and efficiency.

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