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All Journal Journal Publicuho Journal OF Poltica Governo Journal of Poltica Governo
Agus Sunarto
Universitas Dr Soetomo
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Analysis of the Impact of Organizational Structure and Bureaucratic Governance on the Workload of SCA Employees at the Secretariat of the Surabaya City RPRA.Analysis of the Impact of Organizational Structure and Bureaucratic Governance on the Workload of SCA Employees at the Secretariat of the Surabaya City RPRA. Agus Sunarto; Amirul Mustofa
Journal of Politica Governo Vol. 2 No. 1 (2025): Politica Governo - February
Publisher : Pt. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/szr8gs19

Abstract

This study aims to analyze the impact of organizational structure and bureaucratic governance on the workload of State Civil Apparatus (SCA) employees at the Secretariat of the Surabaya City RPRA. The workload of SCA employees is a major challenge in maintaining productivity and work balance, especially within a hierarchical organizational structure and suboptimal bureaucratic governance. The implementation of Surabaya Mayor Regulation Number 68 of 2021 has simplified the organizational structure at the RPRA Secretariat from four to three sections: the General Section, the Meeting and Legislation Section, and the Information and Protocol Section. This change has the potential to create workload imbalances and affect employee performance. This study employs a descriptive method with a qualitative approach through observations and document analysis. The results indicate that an overly hierarchical organizational structure slows down coordination and task distribution, while inefficient bureaucratic governance burdens employees with repetitive administrative procedures. The proposed recommendations include organizational restructuring, employee capacity development, and the implementation of digital technology to streamline administrative processes. Bureaucratic reforms focused on efficiency and effectiveness are expected to better manage the workload of SCA employees, create a conducive work environment, enhance productivity, and support the achievement of optimal organizational goals.
Analysis of the Impact of Organizational Structure and Bureaucratic Governance on the Workload of SCA Employees at the Secretariat of the Surabaya City RPRA.Analysis of the Impact of Organizational Structure and Bureaucratic Governance on the Workload of SCA Employees at the Secretariat of the Surabaya City RPRA. Agus Sunarto; Amirul Mustofa
Journal of Politica Governo Vol. 2 No. 1 (2025): Politica Governo - February
Publisher : Pt. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/szr8gs19

Abstract

This study aims to analyze the impact of organizational structure and bureaucratic governance on the workload of State Civil Apparatus (SCA) employees at the Secretariat of the Surabaya City RPRA. The workload of SCA employees is a major challenge in maintaining productivity and work balance, especially within a hierarchical organizational structure and suboptimal bureaucratic governance. The implementation of Surabaya Mayor Regulation Number 68 of 2021 has simplified the organizational structure at the RPRA Secretariat from four to three sections: the General Section, the Meeting and Legislation Section, and the Information and Protocol Section. This change has the potential to create workload imbalances and affect employee performance. This study employs a descriptive method with a qualitative approach through observations and document analysis. The results indicate that an overly hierarchical organizational structure slows down coordination and task distribution, while inefficient bureaucratic governance burdens employees with repetitive administrative procedures. The proposed recommendations include organizational restructuring, employee capacity development, and the implementation of digital technology to streamline administrative processes. Bureaucratic reforms focused on efficiency and effectiveness are expected to better manage the workload of SCA employees, create a conducive work environment, enhance productivity, and support the achievement of optimal organizational goals.
ORGANIZATIONAL BUREAUCRATIC REFORM IN IMPROVING THE QUALITY OF PUBLIC SERVICES AT THE SECRETARIAT OF THE SURABAYA CITY RPRA Agus Sunarto; Amirul Mustofa; Eny Haryati
Journal Publicuho Vol. 8 No. 3 (2025): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i3.815

Abstract

This study aims to analyse organisational bureaucratic reform to improve the quality of public services in the Secretariat of the Surabaya City RPRA. This institution plays a strategic role in supporting legislative functions and bridging communication between the public and the people's representatives. However, bureaucratic complexity, rigid organisational structures, and limitations in responsiveness and technology utilisation are major challenges. Bureaucratic reform is carried out with a structural and cultural approach, such as organisational restructuring, digitising services, strengthening human resource competencies, and instilling a culture of excellent service. This study uses a qualitative and quantitative approach through a questionnaire instrument based on the Servqual theory (Parasuraman), which includes five dimensions of service: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results of the study showed a significant increase in all service dimensions, with the average community satisfaction above 84%. Bureaucratic reform has proven to be able to create public services that are faster, accountable, transparent, and oriented towards user satisfaction.
Co-Authors Amirul Mustofa Haryati, Eny