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All Journal Jurnal Pengabdian Masyarakat dan Riset Pendidikan Strada Journal of Pharmacy
Hanik Mariana Dewi
Universitas STRADA Indonesia
Humanities Chemistry Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Other

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Journal : Strada Journal of Pharmacy

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Factors Influencing Satisfaction With Pharmacy Services In Out Patients At DKT Madiun Hospital Hanik Mariana Dewi; Ririn Ernawati; Fidi Setyawan
Strada Journal of Pharmacy Vol. 5 No. 2 (2023): October
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjp.v5i2.103

Abstract

Patient satisfaction is one of the components used to assess whether a service system is good or bad. The aim of this research is to determine the factors of attitude and waiting time with satisfaction with pharmaceutical services. This type of research is correlation analytic with a cross-sectional approach. The sampling technique was purposive sampling with a sample of 216 patients. Data collection uses questionnaires (attitude and satisfaction) and watches (waiting time). The research results showed that the average waiting time was around 17.49 minutes, as many as 117 (81.9%) respondents from pharmacy staff behaved well and 185 respondents (85.65%) were satisfied with pharmacy services. The Spearman rank statistical test shows that there is a relationship between the officer's attitude and waiting time and satisfaction with pharmaceutical services (p value 0.04 and 0.000 < α = 0.05). Attitudes and waiting times for pharmaceutical services are important factors in improving the quality of pharmaceutical services.
Analysis of Patient Satisfaction with Pharmaceutical Services at Pharmacy Faeyza Farma Banyuwangi Regency Rizalina Fajar Inzani; Fidi Setyawan; Hanik Mariana Dewi; Janik Kurniawati
Strada Journal of Pharmacy Vol. 3 No. 2 (2021): October
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjp.v3i2.151

Abstract

Pharmaceutical services are an integral part of the health system and are essential in realizing quality health for the community. This study used a quantitative descriptive approach to provide an objective picture of the condition of pharmaceutical services at Faeyza Farma Pharmacy in Banyuwangi Regency. Data were collected through questionnaires distributed to patients and families of patients who visited the pharmacy. Sampling was systematically randomized to ensure the representativeness of the population under study. The results showed that most patients were satisfied with pharmaceutical services at Faeyza Farma Pharmacy, with an average value of the gap between expectations and a tiny realization of -0.06. Based on patient satisfaction standards based on five dimensions, most patients are satisfied with the services at the Faeyza Farma Pharmacy, with an average satisfaction percentage of 80%, which is in the satisfied category. Based on the Importance and Performance Matrix Analysis, all question items in the questionnaire related to the five dimensions of pharmaceutical services at the Faeyza Farma Pharmacy are in quadrant II, which indicates that the service is good and needs to be maintained.
Co-Authors Fidi Setyawan Janik Kurniawati Restyana, Anggi Ririn Ernawati Rizalina Fajar Inzani Wika Admaja