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Kepemimpinan Pendidikan dalam Layanan Pembelajaran di SD Negeri 1 Widoropayung - Situbondo Layli Rohmatillah; Hefniy; Misbahul Arifin
JURNAL PENELITIAN DAN EVALUASI PENDIDIKAN Vol. 12 No. 3 (2025): NOVEMBER (JURNAL PENELITIAN DAN EVALUASI PENDIDIKAN)
Publisher : Education Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64540/endnww55

Abstract

Educational leadership plays a strategic role in improving the quality of learning services in primary schools. This study aims to describe and analyze the role of educational leadership in the development of learning products and services at SD Negeri 1 Widoropayung, Situbondo. A qualitative descriptive approach was employed, involving the principal, teachers, and educational staff as research participants. Data were collected through classroom and school activity observations, semi-structured interviews, and document analysis, and were analyzed narratively by identifying themes, patterns, and relationships among findings. Data credibility was ensured through source and method triangulation. The results reveal that the principal implements a visionary, collaborative, and participatory leadership style in driving instructional innovation. Leadership strategies are manifested through in-house teacher training, developmental instructional supervision, provision of supporting facilities, and recognition of teachers’ creativity. Such leadership encourages the creation of various innovative learning products, including visual teaching media, literacy modules, creative lesson plans, and simple digital learning materials, as well as the development of holistic learning services addressing students’ academic, emotional, and social needs. The impact of these initiatives is evident in increased student learning motivation, enhanced teacher creativity, and the establishment of an active, inclusive, and supportive learning environment. This study concludes that strong and empowering educational leadership is a key determinant in improving the quality of learning services in primary education.
Strategi Pengembangan Sumber Daya Manusia dan Soft-Skill Layli Rohmatillah; Misbahul Arifin; Akmal Mundiri
JDP (JURNAL DINAMIKA PENDIDIKAN) Vol. 12 No. 2 (2026): JANUARI
Publisher : Educational Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64540/rmxvs009

Abstract

The rapid development of globalization and digitalization has intensified competition in the labor market, requiring human resources (HR) who are not only technically competent but also equipped with strong soft skills. This study aims to analyze effective strategies for developing human resources through the strengthening of soft skills in educational institutions and organizational settings. Employing a qualitative descriptive approach, the research is based on a comprehensive literature review of books, national and international journal articles, research reports, and relevant policy documents related to human resource development. Data were analyzed using content analysis to identify key themes, patterns, and strategic models of soft skill development, while source triangulation was applied to enhance the credibility and validity of the findings. The results indicate that communication, teamwork, problem solving, adaptability, resilience, and leadership are the most critical soft skills required across various sectors and job levels. The study also reveals that effective soft skill development requires integrated and sustainable strategies, including experiential training, continuous coaching and mentoring, project-based learning, integration of soft skills into formal curricula and employee onboarding programs, the reinforcement of supportive organizational culture, and the use of microlearning through digital learning pathways. Furthermore, comprehensive monitoring and evaluation mechanisms such as pre-post assessments, 360-degree feedback, performance indicators, and portfolio-based evaluation are essential to ensure measurable behavioral change and performance improvement. Despite challenges such as resistance to change, limited resources, and measurement difficulties, adaptive mitigation strategies can enhance implementation effectiveness. This study concludes that positioning soft skills as core competencies within long-term human resource development strategies is crucial for improving workforce readiness, organizational performance, and sustainability in an increasingly dynamic and uncertain work environment.
Umrah Worship Service Strategy Management at PT Darul Arqam Travel Tour Kraksaan Probolinggo Layli Rohmatillah; Wilda Tul Uluf
HARAMAIN: Jurnal Manajemen Bisnis Vol. 5 No. 01 (2025): HARAMAIN : JURNAL MANAJEMEN BISNIS
Publisher : Lembaga Penelitian, Penerbitan dan Pengabdian Kepada Masyarakat Institut Badri Mashduqi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66931/jmb-167

Abstract

The success of strategic management in Umrah travel services is closely related to a company's ability to implement effective service management strategies that enhance pilgrim satisfaction. High-quality service is essential in the Umrah travel industry because it directly influences customer trust, loyalty, and overall satisfaction. This study aims to analyze the service management strategy implemented by PT. Darul Arqam in improving the satisfaction of Umrah pilgrims. The research employs a qualitative descriptive approach to obtain an in-depth understanding of the company’s service practices. Data were collected through direct interviews with company directors, field observations, and documentation studies as secondary data sources. The collected data were then analyzed using a SWOT analysis framework to identify the strengths, weaknesses, opportunities, and threats of the service strategy. The results indicate that the service management strategy implemented by PT. Darul Arqam has been adequately applied and contributes positively to improving pilgrim satisfaction. The company’s service strategy includes recruiting competent, friendly, and responsive employees; providing employee support, evaluation, and incentives; offering guidance and personal attention to Umrah pilgrims; conducting employee training programs; and delivering service information through various communication media. These strategies help strengthen service quality and improve the overall pilgrimage experience. The study concludes that effective service management supported by qualified human resources and clear communication plays an important role in enhancing the satisfaction of Umrah pilgrims.